Warranty Management Software

Get the best warranty management software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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iWarranty Screenshot
iWarranty is a warranty management software developed by PTC. Use this best-in-class solution to gain a strategic view of product and service knowledge. Find out how to minimize risk, accelerate time to value, and ensure maximum return on your…
Client OS
Web
Deployment
Cloud Hosted
Pega Warranty Management Screenshot
Pega Warranty Management provides fast, efficient claims management and reduce warranty costs. this cloud-based platform offers performance-oriented and customer-focused warranty services. This solution is capable of handling changing business…
Client OS
Web
Deployment
Cloud Hosted
Tavant Warranty Screenshot
Tavant Warranty
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Tavant’s warranty software is end-to-end warranty lifecycle management system which helps organizations reduce warranty costs, increase supplier recovery, and improve aftermarket excellence. This software is a combination of warranty expertise, industry…
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud or On-Premises
Smart Blox Screenshot
Smart Blox by Mize is a software made up of pre-integrated modules that accelerate time to market; greatly reducing budget requirements, while providing a unified solution. Applications include: Warranty management; Customer support; Field service; Parts…
Client OS
Web, iOS
Deployment
Cloud Hosted
A1 Warranty Management Screenshot
A1 Warranty Management
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A1 Tracker’s Warranty Management software gives warranty administrators full control over the warranty lifecycle and your guarantee programs. The ability to manage agreements & related claims is key for a successful warranty management operation. The…
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Starting Price
$2,000/year
Client OS
Web
Deployment
Cloud Hosted
Warranty Master Screenshot
Warranty Master is a management software for identify aging hardware, alleviating risk and revealing revenue opportunities. Using this cloud-based platform, automatically sync asset data directly from your favorite tools. Then deliver automated age and…
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Starting Price
$19/month
Client OS
Web
Deployment
Cloud Hosted
Claims and Warranty Administration Screenshot
Claims and Warranty Administration by After inc. is one of the most undervalued contributors to overall warranty program success. This platform helps your team transform into a highly proficient, strategic operation that collaborates with the rest of your…
Client OS
Web
Deployment
Cloud Hosted
Warranty Management System Screenshot
Warranty Management System by Evia is a management softwre for mobile dealers. This platform makes it easy to manage the hundreds of mobiles received every day for replacement, refund or repair, and keeping a track of each of them can be really difficult…
Client OS
Web
Deployment
Cloud Hosted
WarrantyManager Screenshot
WarrantyManager
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ServiceCentral’s WarrantyManager is a robust warranty management solution. This software enables repair organizations to automate the Original Equipment Manufacturer (OEM) warranty claims process. WarrantyManager automatically validates, generates, and…
Client OS
Mac, Web, Windows
Deployment
Cloud or On-Premises
Intelli Warranty Screenshot
Intelli Warranty by Intellinet is a warranty management and claims software. Use this solution to reduce your warranty cost to the minimum, automate warranty claims, streamline your warranty management system and increase your service revenue to the…
Client OS
Mac, Web, Windows
Deployment
Cloud or On-Premises
Exact Field Service Screenshot
Exact Field Service provides a powerful set of business tools to help service organizations optimize the efficiency and effectiveness of their entire team. Exact Field Service enables organizations to wrap their arms around their entire operational…
Client OS
Windows
Deployment
Cloud or On-Premises
ESP - Field Service Screenshot
ESP - Field Service
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ESP, Evron’s Service Package solution, addresses every step of the field service life cycle, from establishing contracts to dispatching service personnel to performance monitoring. Call Management; Service Call Management; Customer Information; Schedule…
Client OS
Windows
Deployment
Cloud or On-Premises
Field Service Management Software Screenshot
Bella provides an easy-to-use and all-inclusive web-based Field Service Management Software specifically designed to manage your Field Service business from any computer, laptop, smartphone, or tablet. No expensive and complicated software or hardware to…
Client OS
Web
Deployment
Cloud Hosted

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Warranty Management Software Buyer’s Guide

What is Warranty Management Software?

Warranty management software, sometimes known as a warranty claim management system, is a type of order management solution intended to make it easy for companies to handle claims related to product repairs and replacements. This software covers the warranty process from the moment a claim is filled and continues through to post claim support. Depending on your business, warranties can also apply to services and experiences. By automating your system, you can lower warranty costs.

Warranty management software is often part of customer service solutions since fulfilling warranty requirements improves customer satisfaction. However, it also plays an important role in fraud prevention and future quality assurance. With an independent warranty management system, you can mitigate losses from defective products while improving your customer relationships.

PTC iWarranty
iWarranty has a dashboard showing all active warranty claims.

Features of Warranty Management Software

  • Product traceability: Use barcodes and RFID systems to monitor where warrantied products and parts are along the supply chain
  • Claim processing: Accurately and efficiently process new and existing warranty claims
  • Part inventory: Maintain accurate stock levels of common replacement parts to keep on hand for warranty required repairs
  • Settlement management: Organize warranty documentation throughout the entire settlement process
  • Vendor and supplier relationship management: Stay in contact with OE manufacturers, vendors, and suppliers when products need new parts or repairs
  • Defective part collection: Set up a system for collecting defective parts from customers and keeping broken parts separate from the rest of your inventory
  • Fraud detection: Review returned products to prevent attempts at fraud, i.e. expired warranties or ineligible circumstances
Pega Warranty Management
Review policy summaries with Pega Warranty Management.

Warranty Management Benefits

Streamlining your warranty management system has many benefits for your company:

Improved Customer Loyalty

When a product or service doesn’t live up to expectations, end-users expect you to make things right. A poor exchange or return service can leave customers unhappy with your business. By honoring a warranty, customers know your company cares about their needs. And higher customer satisfaction levels increases the chances of customers returning to you for additional business.

If you automate your warranty system, you can streamline customer communication as they get repairs or replacement parts. Claims processing tools give you greater control over the defective product submission process. You can then keep the customer updated about their return or exchange process, getting real-time updates yourself on when they’ll receive replacement parts or repair services.

Improved Vendor and Supplier Relationships

Warranty software eases the claims management processes for everyone involved. Management software includes supplier recovery tools to help you communicate with vendors and suppliers when you need OEM parts for repairs.

Better Quality Control

The best warranty is one you never have to use. Warranty repairs can get incredibly expensive and take money away from your revenue stream. By utilizing a warranty management system, you can track common issues with defective products or services. When the product arrives back at your business, you can take the time to determine what went wrong along the product lifecycle. By improving product quality, you can prevent these problems from occurring in the future.

Product traceability tools let you review when and where a product was originally manufactured and assembled. Using this data, you can determine if any other products in the batch are at risk of failure. In these scenarios, you can get ahead of the problem by issuing a recall or sending repair parts directly to suppliers and customers.

A1 Warranty Management
A1 Warranty Management dashboard shows where claims are in the process.

Expedited Field Service

If you offer services which are covered by warranty, you may have to offer field service when repairs are necessary. Warranty management systems let you use review service contracts and schedule work orders.

Prevent Warranty Fraud

Warranties are made to protect customers from expensive repairs due to manufacturer errors or other uncontrollable circumstances. Occasionally, customers will attempt to abuse these warranties. In those situations, you can use warranty management software to monitor defect fraud trends.

For example, one common cause of warranty fraud is reporting a defect as preexisting when it was actually caused by the customers. By cross checking with your records, you can find evidence the product was not damaged during manufacturing or transportation.

COVID-19 Warranty Information

Due to the global nature of the COVID-19 pandemic, many companies are wondering how to handle warranties. Shortages along the supply chain are making it difficult for vendors to replace defective products per warranty agreements. Using a warranty management system can help you find alternative solutions for serving your customers during this time.

Mize's Smart Blox
Smart Blox modules include insights into warranty data.

Warranty Management Software Pricing

Warranty management software can help your business save money by reducing fraud and product defects. Web-based subscription software averages $19 per month. There are annual plans available for $2,000. The base price may increase if you require special customer support, training, or implementation.

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