The Best Supplier Relationship Management Software

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GEP SMART Screenshot

GEP SMART

★★★★★
★★★★★
(2)
GEP SMART is a unified source-to-pay (S2P) procurement software that integrates end-to-end procurement functionality for both direct and indirect spend management into a single, cloud-native platform. Key features include contract management, supplier management, procure-to-pay processes, BOM management, quality management, and invoice management. The software helps streamline business process approvals, offers excellent data analysis and visualization capabilities, and supports integration with systems like SAP.
Price Range
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Starting Price
$500,000 (perpetual license)
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
myConnXion Screenshot

myConnXion

myConnXion, part of the ConnXus collection of supplier management products, is a software for connecting buyers to suppliers. This supplier relationship management solution provides one place for suppliers to build a profile to share with buyers all over the world. There’s also ERP and SIM integration. Supplier self refistration; Universal company profile and tracking; Shareable company information; Browse supplier certifications and financials; Vet suppliers online and invite to register; and
Client OS
Web
Deployment
Cloud Hosted
Ariba Supplier Management Screenshot

Ariba Supplier Management

Locating the best suppliers and negotiating the best agreements are a good start. But, ensuring spend management success requires companies to constantly discover, assess, and on board new supply partners and continuously measure and improve supplier performance. Ariba is the only company that delivers a holistic approach to total supplier management. With Ariba Supplier Management your company can quickly identify and assess new sources of supply, rapidly on board approved suppliers, and gain a
Ivalua Screenshot

Ivalua

★★★★★
★★★★★
(2)
Ivalua is a complete procurement platform that provides a unified source-to-pay suite of solutions and functionalities to digitize all processes, manage all spend categories, and improve transparency and data quality. Main features include source-to-contract, supplier risk and performance management, procure-to-pay, and spend analysis. The cloud-based platform offers unified source-to-pay capabilities, making it suitable for various business procurement needs.
Client OS
Windows, macOS
Deployment
Cloud or On-Premises
Gatekeeper Screenshot

Gatekeeper

The Gatekeeper is a next-generation, AI-driven solution for all-in-one contract and supplier management. Use this solution to manage contract renewals, vendor relations, and all company processes. This software is designed for: Procurement teams; Operations teams; Vendor management teams; Sales teams; IT teams; and Legal teams. @wistia Contract & Vendor Management; Workflow & Compliance Automation; Integrated E-Signature Solution; and Contract Templating & Redline. Risk Modules; Spend Module;
Price Range
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Starting Price
$775/month
Client OS
Web
Deployment
Cloud Hosted
ProcureWare Screenshot

ProcureWare

★★★★★
★★★★★
(2)
ProcureWare is a procurement software featuring unlimited document storage, customizable approval workflows, and comprehensive audit logs. Key features include scheduled reminders, message templates with delivery tracking, and custom reports and charts. The software caters to a broad spectrum of procurement activities, from bid management and evaluation to risk and document management.
Price Range
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Starting Price
$12,500/year
Client OS
Web
Deployment
Cloud Hosted
SAP Business ByDesign Screenshot

SAP Business ByDesign

★★★★★
★★★★★
(1)
SAP Business ByDesign is an ERP software with accounting tools, HR capabilities, and a CRM 360 view for managing customer relationships. Additionally, it provides project management tools for revenue and expense tracking on a project basis, procurement management to centralize supplier information, and supply chain support for real-time demand planning and production management.
Price Range
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Starting Price
$22/user/month
Client OS
Web
Deployment
Cloud Hosted
Exigo Screenshot

Exigo

Exigo by Altius is a supplier management software. This cloud-based solution lets your company customize compliance frameworks for full control, flexibility, and transparency. Manage your supplier relations with a wide range of features like on-boarding, risk profiling, and performance monitoring. Enjoy more control, efficiency, visibility, and protection with Exigo. Real-time status tracking and reporting; Automated processes and workflows; Customizable compliance frameworks; Automated report
Client OS
Web
Deployment
Cloud Hosted
APEX Portal Screenshot

APEX Portal

★★★★★
★★★★★
(2)
Apex Portal, developed by Apex Analytix, is designed for supplier management and transforms the procure-to-pay process. It offers modules for supplier discovery, registration and onboarding, risk management, e-invoicing, payment tracking, dynamic discounting and rebates, supply chain finance, bank account validation, inquiry management, and supplier statement audit. The platform integrates with various ERP systems and provides a central supplier data management solution.
Client OS
Web
AdaptOne Screenshot

AdaptOne

★★★★★
★★★★★
(3)
AdaptOne is a cloud-based platform for streamlining supplier diversity and management. Build a healthier supply base by managing supplier risk and compliance in AdaptOne’s onboarding platform. Since 2005, AdaptOne has enjoyed 100% customer retention for their configurable and adaptable solutions. This solution offers: Supplier management; Supplier diversity management; and Certification management. ONE Platform : A unified role-based platform creates one shared version of the truth. The result?
Client OS
Web
Deployment
Cloud Hosted
Intelex Screenshot

Intelex

★★★★★
★★★★★
(3)
The Intelex Platform is a collection of web-based management systems for optimized business performance. This modular software includes: EHS and Quality Management; Environmental Solutions; Health and Safety; Quality Management; and Supplier Management. The most powerful EHSQ platform on the market, the Intelex platform provides a robust and secure backbone to the Intelex system and the core management functionality upon which all Intelex solutions are built. @youtube EHS incidents; Occupation
Client OS
Web
OnCite Screenshot

OnCite

OnCite addresses both your strategic and tactical real estate needs. This system is the most comprehensive, flexible and collaborative property management software solution available today. Deep Forest’s solutions include Requirements Gathering, Customization, Conversion, Integration, Testing, Training, Support, System Hosting (if desired), and more. OnCite Accounts Receivable allows you to manage all receivables through an integrated billing and fund management system. This system can handle
Client OS
Windows
Deployment
Cloud Hosted
Epicor Kinetic Screenshot

Epicor Kinetic

★★★★★
★★★★★
(9)
Formerly known as Epicor ERP, Kinetic is renowned in manufacturing and distribution. Kinetic is a two-tier ERP software offering compliance management, planning and scheduling, supply chain management, quality assurance, and maintenance management.
Price Range
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Starting Price
$175/user/month
Client OS
Windows, macOS, iOS, Android, Web
Deployment
Cloud or On-Premises
Da Vinci WMS Screenshot
Da Vinci is Wolin Design Group’s cloud-based or on-premise supply chain management (SCM) solution designed specifically for small and midsize 3PLs, internet retailers and wholesale businesses with demanding warehouse, fulfillment and transportation needs. In addition to a WMS and TMS, Da Vinci also offers YMS, EDI/ERP and shopping cart integration. Da Vinci comes with barcode scanning, small parcel manifesting, pick & pack, wave processing, smart packing cartonization, UCC128/GS1 support, reporting, yard management and LTL/FTL support and more.
Price Range
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Client OS
Web
Deployment
Cloud or On-Premises
3PL Warehouse Manager Screenshot
Extensiv 3PL Warehouse Manager (formerly 3PL Central) is a cloud-based warehouse management solution designed to manage inventory, automate routine tasks, and deliver complete visibility to their customers. It focuses on replacing paper-based, error-prone activities with a comprehensive digital solution, offering features such as intelligent workflow capabilities, automated order and receiving processing, and real-time reporting. This platform is aimed at improving customer satisfaction, operational efficiency, and growth potential.
Starting Price
$599/month
Client OS
Web
Deployment
Cloud Hosted
Fishbowl Inventory Screenshot

Fishbowl Inventory

★★★★★
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(23)
Fishbowl Inventory is an out-of-the-box software which caters to a lot of different industries in need of inventory management tools.
Price Range
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Starting Price
$4,395 (perpetual license)
Client OS
Windows, macOS
Deployment
Cloud or On-Premises
zed Vendor Portal Screenshot

zed Vendor Portal

For small to midsized enterprises (SMEs) that support their growing business with the SAP Business One platform, access to critical business data enables you to make key business decisions. However, when it comes to sharing that information externally with key vendors, SMEs face efficiency challenges which can slow down business, and tie up resources. With zed Vendor Portal for SAP Business One, SMEs can overcome these challenges with a comprehensive analytic solution delivered as a web-based
Coupa Procurement Screenshot

Coupa Procurement

★★★★★
★★★★★
(1)
Coupa Procurement is a cloud-based software designed to streamline procurement processes, offering tools for contract and supplier oversight, inventory control, and purchase orders and requisitions. It assists with spend management, enhancing budget monitoring and fraud prevention. Key features include efficient payment management, compliance tracking, and e-invoicing capabilities. Coupa Procurement is a part of the Coupa Business Spend Management suite, offering software solutions for procurement, supply chain, and finance.
Price Range
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Starting Price
$11/user/month
Client OS
Web
Deployment
Cloud Hosted
SAP Business One Screenshot

SAP Business One

★★★★★
★★★★★
(12)
SAP Business One provides comprehensive business management capabilities for small and medium-sized companies. This system provides integrated departmental support for finance, sales, supply chain management, production, project management, and production processes. This software can be deployed on-premise or on the cloud, and accessed from any mobile device through iOS and Android apps. The SAP API Business Hub allows for a wide range of partner integrations.
Price Range
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Starting Price
$410/user/year
Client OS
Windows
Deployment
Cloud or On-Premises
DELMIAWorks Screenshot

DELMIAWorks

★★★★★
★★★★★
(1)
DELMIAWorks, [formerly IQMS EnterpriseIQ](https://blogs.solidworks.com/delmiaworks/what-is-iqms/) before being acquired by Dassault Systèmes, is an end-to-end manufacturing ERP. Top features include real-time shop floor control, materials management, and quality compliance. Catering to the needs of small to mid-market companies in industries such as aerospace, automotive, and plastics, DELMIAWorks offers real-time insights into manufacturing operations. The software supports various languages like English, Czech, Dutch, French, German, Irish, Italian, Spanish, and Chinese (simplified and traditional). Mobile apps are available for several modules to provide remote access.
Client OS
Windows
Deployment
Cloud or On-Premises

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Buyer’s Guide

What is Supplier Relationship Management (SRM) Software?

Supplier relationship management (SRM) software is a communication solution for manufacturers, distributors, and retailers along the supply chain. Supplier management used to be all about organizing vendors with Rolodexes and color-coded index cards. Now SRM is managed digitally by a state-of-the-art software suite.

You need to foster a healthy relationship with all your procurement channels. Similar to customer relationship management handles B2C communications, SRM is designed for easing communication between your company and those you regularly interact with on a B2B level. Build positive supplier and vendor relationships with an SRM solution.

Note: Supplier relationship solutions are sometimes referred to as vendor management software, which are different from vendor management systems. Find a vendor management system for your contingent workforce.

myConnXion SRM Dashboard
Manage your supplier relations with myConnXion.

Key Features of SRM Software

  • Contact Management: Store and organize all your supplier information, like contact name, physical addresses, email addresses, phone numbers, and more.
  • Invoice, Requisition, and Quote Creation: Generate identical document templates for all your suppliers to maintain consistency.
  • Automated Order History: Track previous purchase orders from your suppliers to forecast for future demands along the supply chain lifecycle.
  • Performance Analytics: Monitor real-time individual supplier performance over time. Use the supplier data you gather to decide on new business processes.
  • Communication Management: Store and organize emails, call transcripts, and other communication records.
  • Supplier Risk Management: If there are any problems with a supplier, you can flag the issue in your system to mitigate potential supply chain interruptions.
  • Call Scripts and Email Templates: If you’ve ever struggled to communicate with a new supplier, consider using a template or script to remain consistent.
  • Follow-up Scheduling: Generate a calendar for following up on important calls, emails, and other forms of communication with suppliers. Streamline priority responses.
Ivalua Contract Management
Store and manage contracts in one place with Ivalua software.

Benefits of Supplier Relationship Management

There are several benefits to using an SRM software:

Organize Contact Information in One Place

While old-school Rolodexes are still popular for storing business cards, they are hard to manage and update. An online contact management system doesn’t run out of storage space the way a Rolodex does. You can add as many suppliers as you want with as much information as you need to stay organized.

With all your company contacts in one place, the data is accessible to everyone who needs it. If the main contact goes on vacation or retires, you can log into the system and access information while they’re away. No digging through desk drawers trying to find a phone number!

Cloud-based SRM offers another benefit: information anywhere! When you attend trade shows or conferences, you can add new prospects into your supplier relationship management system from your phone or tablet. There’s no need to hold on to dozens of easy-to-lose business cards for the duration of your trip. Just enter new leads into the system and start communicating.

Gatekeeper Supplier Summary
Use Gatekeeper to build supplier summaries with all the information you need.

Receive Follow-Up Reminders and Notifications

One of the crucial elements of any relationship is timely communication follow-up. The supply chain schedule is delicate and your late communication can cause delays for all your supplier partners. A physical calendar can help but get quickly filled up if you have a lot of appointments.

Set automated reminders for both emails, phone calls, and in-person meetings with SRM systems. Then you don’t have to worry about missing those important follow-ups anymore. And you can save your calendar for noting final deadlines.

Supplier Performance Metrics

Good supply chain management means knowing which of your current supplier partners are providing the best benefits to your business. When it’s time to evaluate your supplier relations, you’ll need an analytics tool to measure performance. Use your SRM program to monitor KPIs of your vendors. You can see who is offering you the best ROI so you can adjust your supplier needs for the upcoming year. This strategic sourcing can result in lots of cost savings in the long run.

Procurement software lets you track important vendor information in real-time. Get up-to-date orders with purchase quantities, delivery timeframes, payment terms, and overall costs.

SMART by GEP Dashboard
Monitor your suppliers and sources with SMART by GEP.

Consistent Communication Language

The language you use to communicate with suppliers is important. You may think your phrasing doesn’t matter but using the wrong terminology can lead to costly miscommunications. SRM software tools can reduce those mistakes by providing template scripts for all outgoing communications.

For example, you may speak casually on the phone with a supplier about lowering costs. You decide to ask if there are “any discounts” available, although what you want is a permanently lower rate. On their end, they genuinely think you’re asking for a one-time discount. You get a reduced rate on your next purchase order and you then adjust your budget to match what you assume is a permanently lower rate. When the next PO rolls around, you’re left struggling to pay the original rate. By sticking to a script, you can stay in control of your phone calls and avoid incidents.

Having a set script or template also makes it easier for new and temp workers to understand your business. By following a set form of communication, they can get started working with suppliers right away without onboarding.

SRM Software Pricing

SRM software prices mainly depend on whether you select a subscription-based plan or a one-time download. Another factor is how many suppliers, vendors, and contracts you need to manage. One-time perpetual license solutions start at $4,395 and go up to $12,500. This option does not include training and implementation though IT is generally covered for at least the first year. Software-as-a-service (SaaS) prices range from $17 per month per user up to $775 per month per user. This often includes IT support throughout the duration of the subscription.

SAP Business By Design
Review corproate performance data with SAP Business ByDesign.

Common Supplier Relationship Problems

These are some of the main supplier relationship problems encountered by businesses:

Missing Follow-Up Deadlines

When a supplier asks for a follow-up phone call or email, they expect it in a timely manner. If you don’t respond within their timeline, they’ll think you forgot about them or don’t care about their business. SRM software provides reminder notifications so you don’t miss those important follow-ups.

Disorganized Personal Organizers

Say it’s time for one of your top sales agents to retire. On their last day they leave behind their Rolodex and a file cabinet full of index cards. It turns out they used their own organizing system for the last twenty years and you don’t have a clue how it works.

Organizing everything they left behind can be a waste of valuable time. And if you don’t know which suppliers you’re supposed to follow-up with next, you could damage relationships which were years in the making.

An SRM software provides one digital space for all your company’s supplier contacts. It is far easier to have your team input all their data into an online system than have to go through decades of notecards every time someone leaves or retires.

APEX Portal
Validate supplier information with APEX Portal to stay organized.

Supplier Miscommunications

Finally, any miscommunication with a supplier can lead to costly, time-consuming mistakes. Do you need to cancel a shipment this month? Do you have a new facility with a different delivery address from your usual location? Are you changing your invoice system? There’s no way for your suppliers to know these small details about your company.