The complete solution for animal shelters and rescue groups

About Shelter Manager

Shelter Manager, also called Animal Shelter Manager, is a secure, managed, online solution for animal shelters, rescue groups and animal control facilities. The platform offers tools to track and report on animals passing through the care of your organization, their welfare and medical requirements, publicize adoptable animals online, receive digital application forms, manage staff tasks and rotas, deal with complaints and licensing, fundraising and handle the accounts.

It is perfect for organizations with many staff and volunteers, who need to connect from home and on the move. All you need is an Internet connection and web browser. Shelter Manager works with all computer operating systems, tablets and smartphones.

Video Overview


There are many features of Shelter Manager:

Animal and Person Management

  • Animal intake, movements and outcomes (adoption, reclaims, transfers, etc)
  • Advanced movements, including holds, quarantine, permanent foster, trial adoption/foster-to-adopt
  • Diets, medical treatments and tests, vaccinations and journals
  • Diary/task management
  • Unlimited users, role-based permissions management and audit trails
  • Contact management, membership, donors, fosters, vets, volunteers, staff and your own categories
  • Animal control with case management, calls, dispatch, citations, trap loan/rental and licensing
  • Document and contract generation, mailing labels, bulk emailing/fundraising
  • Costs and financial management
  • Non-shelter animals for clinic administration
  • Staff and volunteer rota management
  • Add your own fields to the system, search and report on them

Reporting and Documents

  • Timeline view shows at a glance what happened and when to all animals in care
  • Customizable reports and graphs
  • Repository with 659 (and counting) pre-made reports and graphs ready to use
  • Organization and country specific reports, including Asilomar Accords, ASPCA Aggregate Figures, NSW Government Figures, SPCA Transfer Partner Spreadsheet,, Best Friends Data Matrix, Petco Foundation and Hills Science Diet Adopter List
  • Paperwork generation and storage
  • Bulk email
  • Mail merging and label printing
  • RSPCA standard forms including adoption, transfer of ownership, etc.
  • Standard adoption contracts, invoices, cage cards included and fully editable
  • Document storage and archiving with all records
  • Secure electronic signatures via any mouse/pen/touchscreen device, no paper required!
  • Sample application forms included for adopters, volunteers, fosterers, animal observations, etc
  • Create your own application forms that can be submitted directly into ASM from your website
  • Application status management, automatically create ASM records from application forms

Animal Control

  • Incident/case management and investigations
  • Dispatch, email call details straight to field officers
  • Bite records
  • Citations and fines
  • Trap loan and rental
  • Licensing
  • Alerts for undispatched calls, unpaid fines, unreturned traps
  • Live map of ongoing cases to assist with dispatch routing and trends

Shelter Manager Pricing

Shelter Manager is $350 per shelter, per year. This includes the fully managed cloud software service with desktop and smartphone interfaces on mobile apps. Shelter Manager offers hosting subscription periods of 3, 6 or 12 months, with the longer periods being slightly cheaper. This single fee covers all services and includes all software features.

Product Overview

User Reviews of Shelter Manager

Submitted on December 7th, 2021 by Will Stapleton from Humane Society of New Braunfels Area, TX

Our new director is in love with your customer service and system… and has started recommending Shelter Manager to others that are looking to change. As far as we’re concerned, you’re the best in the business.

Submitted on December 7th, 2021 by Sara Atkinson from Yorkshire Cat Rescue

I just want to say thank you to you for such a fantastic program and such a quick response when I have questions. I can’t get over how good this is and I’m in danger of becoming a bore - people are starting to glaze over when I mention ASM!

Submitted on December 7th, 2021 by Pam Sims from Humane Society & SPCA of Hancock County, OH

If you are considering ASM, just do it! We have been impressed with the responsiveness to our MANY questions as well as the power of this software! It is leaps and bounds ahead of our previous software! We are so happy we made the change!