Radial Order Management

A better customer experience with ROM

About Radial Order Management

Radial Order Management (ROM) is a software for managing ecommerce and instore retail. Empower your customers with a better shopping experience to create brand loyalty. Offering the fastest time to revenue, ROM is a different approach to Order Management backed by over 30 years of direct-to-consumer expertise.

ROM is pre-integrated with software like Salesforce Commerce Cloud and Magento. Next, ROM has been designed to allow you change to stay ahead of the industry by creating new, customized features and experiences for your customers.

Video Overview

Features of ROM

  • Real-time inventory visibility and accessibility across all sales channel
  • Intelligent order routing based on retailerdefined business rules
  • Full order visibility for business users, store associates, and customer service associates
  • Store fulfillment capabilities to enable Ship-from store, Ship-to store, In-Store Pickup, Associate
  • Delivery (same day), and Buy Online Return In-Store
  • Optimized store fulfillment pick, pack and ship work flows
  • In-store return and exchange processing capability for online or offline purchases
  • Mobile optimized user interface
  • Payments & Fraud, Dropship, Logistics, Analytics and Customer Care
  • Intuitive role-based UI
  • Built-in enterprise-level security
  • Wizard-driven provisioning tool
  • Self-service integration and testing with other systems
  • Fully integrated customer care app with flexible
  • APIs for BYO scenarios
  • Business Intelligence with built-in and custom reporting and analytics
  • Pre-integrated with leading eCommerce platforms such as Magento, Salesforce Commerce Cloud and Shopify Plus
  • Order Modification and cancellation
  • Direct order placement
  • In-store return and exchange processing capability for online or offline purchases
  • RMA and Return Label Service
  • SOX and PCI compliant

Product Overview

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