Citizen Self-Service

A customer relationship management application designed by Diamond Municipal Solutions for government & public administration companies.

About Citizen Self-Service

The eGovernment Product Suite consists of a series of modules designed to give our municipal and utility billing customers full e-Commerce and service capability on the web. Key elements of the products include real-time link to your data, rapid deployment with ýout of the boxý web pages supplied with the product and a full customization package allowing you to tailor the web site to your particular needs.

My Billing

This module opens the world of paperless utility billing. My Billing replaces the paper utility bill with a comprehensive paperless solution. When bills are generated, My Billing sends an e-mail reminder with critical bill information to subscribing customers. The web site stores bills for recall by the customer as far back as you wish to maintain the data – even to those bills you may have produced in our utility billing module prior to My Billing’s use. Combine My Billing with our preauthorized payment system and you have a truly paperless solution from bills to payment.

My Community

Allows customers and residents to perform detailed inquiry on their accounts including any number of property taxes, utilities, pet and business licenses and general accounts receivable. Thanks to the strength of Diamond’s single customer account capability, all of these accounts can be accessed through one customer log in so customers do not have to remember multiple account numbers. My Community also has a ýlost dog owner findý feature and a ýbusiness directoryý using data you already maintain in the pet and business license modules.

My Payments

Enables constituents to pay their property taxes online via a web browser.

My Certificates

Allows lawyers and real estate agents to automatically generate tax certificates on properties via the Web. My Certificates uses real-time data for the latest information and will write the certificate request and invoice details back to your back-office system automatically. My Certificates will, at your option, even check to see if the agent making the certificate request has adequate funds in their account to do so.

Product Overview

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