NetSuite CRM

A customer relationship management software featuring sales forecasts, customer service management, and marketing automation.

Product Overview

NetSuite CRM is a customer relationship management software. It’s designed to consolidate and streamline interactions with current and potential customers, partners, and suppliers. It integrates traditional functions like sales force automation, customer service management, and marketing automation. Additionally, it manages quotes, commissions, sales forecasts, and partner relationships, ensuring a continuous flow of information throughout the entire customer lifecycle.

Pros

  • Integrates quote-to-order, cash, & fulfillment solutions
  • Streamlines marketing campaign execution across channels
  • Provides visibility into all customer transactions & interactions

Cons

  • May be too complex for very small businesses
  • Pricing requires consultation
  • Each employee requires a separate user license

Target Market

Companies with 50-200 employees and $10 million to $50 million in revenue.

About NetSuite CRM+

NetSuite CRM Key Features

  • Sales Force Automation: Integrates sales processes such as opportunity, upsell, quote management, sales forecasting, order management, fulfillment, and commissions, providing sales teams with a comprehensive view of customer relationships.
  • Marketing Automation: Simplifies lead qualification and conversion, enabling the targeting and execution of marketing campaigns and tracking and measuring prospect activity.
  • Customer Service Management: Automates case management processes, allowing customers to submit and track cases online, and provides a knowledge base for customer self-service.
  • Partner Relationship Management: Facilitates real-time information sharing with partners, managing joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions.
  • Mobile Access: Offers mobile accessibility for key customer and sales data management, including calendar reminders, call notes, quotes, time sheets, and expense submissions.
  • Reporting and Analytics: Provides built-in reporting and analytics with role-based dashboards, enabling continuous performance monitoring by sales, marketing, and service teams.

NetSuite CRM Pricing

NetSuite CRM’s pricing involves an annual license fee based on the core platform, optional modules, the number of users, and a one-time fee for initial setup.

The software’s scalable nature allows adding new modules and users as a business grows. Every employee accessing NetSuite CRM requires a separate user license.

Price Range Learn More
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Product Overview

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