Goldmine Premium Edition

Build Enduring Relationships with GoldMine

Your business depends on building close, long-lasting relationships. Strong relationships generate more sales and support, improve client satisfaction, and can even reduce business expenses.

That’s why finding the right customer relationship management (CRM) software is so important. Your CRM solution needs to be powerful, easy to use and maintain, and affordable.

Only Goldmine brings all those together in a package that’s perfect for small businesses.

Over 1 million users have selected GoldMine to help them manage over one billion relationships and build enduring relationships that enable them to thrive.

GoldMine’s robust capabilities and high ease-of-use delivery rapid time to benefit and return on investment. With GoldMine, you’ll:

• Improve effectiveness, accelerating your goal achievement up to 15%.
• Boost productivity up to 10%.
• Increase the number of deals you close by up to 16%.
• Retain 50% more of your customers over a five-year period.

Complete CRM Dashboards: provides instant access into GoldMine data. With Dashboards clients may quickly view sales, marketing and customer service business information for quicker response time to clients. Dashboards may also be edited, or added by clients so their exact business needs can be matched with this powerful real-time analysis tool. GMPE Dashboards are action oriented, meaning users can drill down from any dashboard to further filter the data view, and users can even drill down into the actual transaction records themselves.

Microsoft Outlook Integration: robust integration provides users a preview of GoldMine information directly from Outlook without having to switch back and forth between the two applications helping to improve adoption time and usage rates. GoldMine information is not only viewable, but users can drill into GoldMine records for additions, edits or further business follow-up

Customer Relationship and Daily Activity Management

• Understand your customers – Understand a complete view of customer relationships. Centralize all contact information from disparate systems for a holistic client analysis
• Increase user productivity – Focus on your client interaction process across all client channels
• Management & analysis – Leverage numerous reporting and analysis functions for users and managers to clearly decipher daily business processes

Marketing Automation

• Improve marketing effectiveness – Comprehensive campaign features enable you to target the right contacts for every marketing campaign
• Convert leads to sales – Monitor a campaign’s pipeline visibility in real-time to generate more qualified leads
• Campaign analysis – Leverage numerous dashboards and analysis functions for marketing managers to understand which campaigns are productive and which ones need to be refined

Sales Management

• Drive more revenue – Track leads from contact to contract, resulting in shortened sales cycles and increased revenue
• Increase sales productivity – Streamline sales process and forecast methodologies for a clear, consistent selling practice
• Track sales potential – Managers can clearly understand the state of the selling process through any sales stage, and users can compare sales to quotas

Customer Service and Support

• Complete CRM features – Leverage service center functionality for complete customer lifecycle support
• Improve customer retention – Service center features enable users to provide clear, consistent answers to any customer service request
• Provide optimal customer care – Service teams can quickly manage all daily case activities to improve work efficiency and solve issues in real time