Field service management software from Smart Service
Smart Service is a field service software built to seamlessly integrate with QuickBooks accounting software to streamline business operations.
Transitioning from an old dispatch program can be a terrifying and nerve wracking experience. Our sales consultant was totally supportive and accessible in answering all of our questions before we purchased the software. He even responded to my emails after work hours!
The installation only took 45 minutes and implementing the new system was really smooth. We have been absolutely thrilled about the service and product we have received.
The time in which bids and estimates have turned into sold jobs since purchasing Smart Service has noticeably improved! There is no syncing process from Smart Service to Quickbooks. All information is integrated in real-time, which has saved us a ton of time in the accounting department! The integration has been such a great change and has been worth the investment in itself.
We also LOVE iFleet! It simplifies the work for our technicians and has allowed our team to go paperless. Our technicians are able to access job and customer info with ease, and are able to access driving directions without having to open any other apps or enter address information manually.
The Help Desk has been incredible! We get instantaneous responses to our inquiries, and they resolve any issues and come up with solutions to our needs in a timely and efficient manner. They are friendly, knowledgeable, and readily available.
By implementing the automated follow-up email system, we’ve increased our customer reviews on Angie’s List and Yelp at a much faster rate. We feel that Smart Service has been a great investment and foresee a huge return on our investment in the coming year.