8.7
Editor’s Rating:
Best Overall
FieldEdge: Dashboard
FieldEdge
  • Create estimates and invoices on mobile app
  • QuickBooks Platinum Partner
  • Real-time dispatching and financials
8.5
Editor’s Rating:
Best for Enterprises
ServiceTitan: Dispatching
ServiceTitan
  • Has a mobile app for field services
  • Offers a wide variety of integrated features
  • Straightforward customer communication
8.5
Editor’s Rating:
Best for Small Businesses
Jobber: Job Calendar
Jobber
  • Integrates with QuickBooks and Xero
  • Strong mobile app
  • Batch invoice creation

Service scheduling software is a digital tool designed to help businesses automate the process of scheduling appointments, services, or resources. We used our advanced review methodology to rank the top solutions based on key features, mobile capabilities, and value for money.

1 FieldEdge - Best Overall

Why we chose it: FieldEdge is our top overall pick for service scheduling software due to its versatile feature set that caters to HVAC, plumbing, electrical, and more sectors. Its scheduling, dispatching, invoicing, and customer management capabilities, combined with its seamless QuickBooks integration, make it an all-in-one solution for service businesses. The platform’s ease of use, analytics, and reporting tools allow businesses to make informed decisions, improve service delivery, and ultimately boost customer satisfaction.

Moreover, FieldEdge offers an intuitive mobile app for technicians in the field, providing them with real-time access to job details, customer history, and inventory levels. The software’s emphasis on automating routine tasks and its scalable architecture make it suitable for businesses of all sizes, from small startups to large enterprises.

Best Overall:
FieldEdge
★★★★★
★★★★★
(3)

FieldEdge: Dashboard
FieldEdge: Service Agreements Page
FieldEdge: Work Order Editing
FieldEdge: Invoices Page
FieldEdge: Customer Screen
FieldEdge: Authorization
FieldEdge: Mobile Home Screen
FieldEdge: Work Order Details
FieldEdge: Dispatch Board
FieldEdge: Dashboard
What We Like
Create estimates and invoices on mobile app
QuickBooks Platinum Partner
Real-time dispatching and financials
What We Don’t Like
Does not offer an open API
Difficult to navigate due to dense feature set
Some issues syncing with QuickBooks
Overview
Client OS: iOS, Android, Web
Deployment: Cloud Hosted

2 ServiceTitan - Best for Enterprises

Why we chose it: We found ServiceTitan best for enterprise-level businesses, especially those in specific industries like HVAC, plumbing, and electrical services. Its extensive feature set includes advanced job booking, project management, dynamic reporting, and CRM tools, designed to handle the complex workflows and high volume of transactions characteristic of larger businesses. The platform’s ability to integrate with a wide range of third-party apps and hardware enhances its scalability and flexibility.

In addition, ServiceTitan offers training and support resources, ensuring that teams can fully leverage the platform’s capabilities. Its focus on enhancing customer experiences through detailed service histories, personalized communication, and convenient payment options further cements its position as the top choice for enterprises.

Best for Enterprises:
ServiceTitan
★★★★★
★★★★★
(3)

ServiceTitan: Dispatching
ServiceTitan: Technician Management
ServiceTitan: Company Details Customization
ServiceTitan: ServiceTitan Post Work Survey on Mobile App
ServiceTitan: ServiceTitan Invoice
ServiceTitan: ServiceTitan Marketing Scorecards
What We Like
Has a mobile app for field services
Offers a wide variety of integrated features
Provides straightforward customer communication
What We Don’t Like
Customization options are limited
Specific pricing details unavailable without a quote
Overview
Client OS: iOS, Android, Web
Deployment: Cloud Hosted

3 Jobber - Best for Small Businesses

Why we chose it: We chose Jobber as a top option for small businesses due to its simplicity, affordability, and effectiveness in managing day-to-day operations. Designed with the needs of small service businesses in mind, Jobber has an intuitive interface that simplifies scheduling, invoicing, and customer management, making it accessible for business owners with limited technical expertise. The platform’s streamlined setup process and responsive customer support ensure that small businesses can quickly adopt and benefit from its features, reducing administrative burdens and allowing owners to focus more on service delivery and growth.

Jobber’s flexible pricing plans and scalable features allow small businesses to choose the functionalities that best fit their needs and budget. The software’s mobile app enhances operational flexibility, enabling business owners and technicians to manage schedules, communicate with customers, and process payments on the go, thereby improving efficiency and customer satisfaction.

Best for Small Businesses:
Jobber
★★★★★
★★★★★
(6)

Jobber: Job Calendar
Jobber: Add Quote
Jobber: Sample Invoice
Jobber: Jobber Scheduling Module
What We Like
Batch invoice creation
Integrates with QuickBooks and Xero
Real-time scheduling and dispatching
What We Don’t Like
Visits and jobs treated separately
Lack of compulsory custom fields for quotes and invoices
Refunds are cumbersome to process without Stripe Jobber Payments
Overview
Price Range: $$
Starting Price: $49/month
Client OS: iOS, Android, Web
Deployment: Cloud Hosted

4 Housecall Pro - Best for On-demand Services

Why we chose it: Housecall Pro is the go-to software for businesses providing on-demand services, thanks to its strong emphasis on real-time booking, customer communication, and marketing tools. We chose this software because it provides online booking portals, automated SMS notifications, and post-service follow-ups. This focus on client interaction is crucial for on-demand service businesses, where timely and efficient communication can significantly impact customer satisfaction and retention.

The software also includes marketing tools designed to help businesses attract new customers and retain existing ones, including email marketing campaigns, targeted promotions, and loyalty programs. The easy-to-use mobile app ensures that service providers can manage their schedules, communicate with clients, and access job details from anywhere, making Housecall Pro a useful tool for businesses in the on-demand service market.

Housecall Pro:
Housecall Pro
★★★★★
★★★★★
(10)

Housecall Pro: Customer Profile
Housecall Pro: New Customer
Housecall Pro: Add New Customer
Housecall Pro: Mobile Check Deposit
Housecall Pro: Housecall Pro Custom Reporting Dashboards
Housecall Pro: Housecall Pro Customer Service Chat Feature
Housecall Pro: Housecall Pro Invoice Management
What We Like
Fully integrates with QuickBooks
Large library of training tutorials
Offers direct communication with customers and employees via text from the app
What We Don’t Like
CRM functionality is limited
Some users have reported lags
Some users have reported needing to use multiple programs to fulfill their business needs
Overview
Price Range: $$
Starting Price: $65/month
Client OS: iOS, Android, Web
Deployment: Cloud Hosted

5 Fieldwire - Best for Construction

Why we chose it: We picked Fieldwire because it’s tailored for the construction industry, offering project management tools, task management, plan viewing, and real-time communication features. Its ability to handle large sets of blueprints and plans, along with field-focused functionalities like punch lists, task scheduling, and progress tracking, makes it an asset for construction managers and field workers. Fieldwire’s platform facilitates efficient on-site coordination, ensuring that all team members are aligned and informed, which is critical in the fast-paced and dynamic environment of construction sites.

The software’s emphasis on collaboration is further supported by its mobile app, which allows users to access project details, communicate updates, and document progress directly from the field. This level of accessibility and real-time information exchange is essential for maintaining project timelines, quality standards, and safety protocols, establishing Fieldwire as the premier choice for construction and field service management.

Best for Construction:
Fieldwire
★★★★★
★★★★★
(2)

Fieldwire: Specifications Page
Fieldwire: Files Page
Fieldwire: Project Creation Page
Fieldwire: Dashboard
Fieldwire: Fieldwire Scheduling
Fieldwire: Fieldwire Plans
Fieldwire: Fieldwire Form Builder
Fieldwire: Fieldwire Checklist
What We Like
Apps available for Apple and Android devices
Free version available for small teams (5 users)
Instant access to drawings, RFIs, and submittals
What We Don’t Like
Advanced features are locked behind higher priced plans
Mobile performance can be limited by poor cell service in remote areas
Handwritten notes or drawing sketches on plans is difficult and choppy
Overview
Price Range: $$
Starting Price: $39/user/month
Client OS: Windows, iOS, Android
Deployment: Cloud Hosted

6 WorkWave Service - Best GPS Tracking

Why we chose it: WorkWave Service provides GPS tracking and routing efficiency, making it an ideal solution for businesses that rely heavily on field service operations. The software’s advanced GPS tracking capabilities enable businesses to monitor their fleet in real-time, optimize routes, and reduce travel times, leading to significant cost savings and improved service delivery. This feature is particularly beneficial for pest control, lawn care, and cleaning services.

In addition to GPS tracking, WorkWave Service offers scheduling, dispatching, and invoicing functionalities. The platform’s intuitive interface and mobile app ensure that field technicians are always equipped with the most up-to-date information and can adapt to changes or emergencies while on the move. For businesses looking to maximize the productivity of their field operations and ensure a high level of service reliability, WorkWave Service’s focus on GPS tracking and route optimization makes it a decent choice.


WorkWave Service: Work Orders
WorkWave Service: Timesheet Report
WorkWave Service: Scheduling
WorkWave Service: Invoicing
What We Like
New users can be added at any time
Easy to modify technician schedules
Provides a dispatch view to show where workers are
What We Don’t Like
Pricing details not provided by the developer
Removing users can become costly
Customers cannot leave tips
Overview
Price Range: $$
Client OS: Web
Deployment: Cloud Hosted

What is Service Scheduling Software?

Service scheduling software is a digital tool designed to manage appointment scheduling, service personnel dispatching, and job progress tracking in real time. Unlike general scheduling software, which is aimed primarily at arranging employee schedules, service scheduling is all about getting service teams and technicians into the field to answer customer requests.

Appointment scheduling software has some overlap, though those solutions are aimed more at businesses where clients or customers come in for service, rather than having someone come to their own home or business for services. The distinction is clearer when referring to this as technician scheduling software instead, which vendors sometimes use interchangeably.

Key Features of Service Scheduling Software

  • Work order management: Create custom work orders detailing what tasks are necessary for each job your company accepts, along with how they should be completed
  • Dispatching: Assign service calls to available technicians and integrate new service requests into a shared calendar; May include real-time mapping, vehicle monitoring, routing, and GPS tracking
  • Job tracking: Once a worker has been dispatched, keep track of job progress in real-time with monitoring tools on mobile devices; utilize various contact methods to facilitate two-way communication between technicians in the field and supervisors at the office
  • Quoting: Provide clients and customers with detailed estimates to develop professional quotes or bids; use estimates to prepare final invoices
  • Customer relationship management (CRM): Enhance customer communication through various means, such as push notifications, email, or SMS text messaging
  • Payment processing: Accept customer payments through various means, from traditional cash exchanges to online credit card payment methods
Jobber Field Service Scheduling Software Calendar
The Jobber calendar shows color-coded appointments for each day.

Best Service Scheduling Software Benefits

While scheduling software offers some obvious to optimize your service calendar, it offers field service businesses many other advantages as well:

Automate Scheduling and Reminders

The most obvious benefit of scheduling software is the ability to add service appointments to a calendar easily. Whatever services you offer, having a clear schedule can help you and your team stay on time. With speedy service delivery, you can get jobs done faster and increase customer satisfaction.

These days, keeping customers happy isn’t just a matter of having the right skill set and getting the job done. How often have you sent a tech to a job, only to find out the customer forgot and wasn’t there? Rather than lose money on wasted time, clear communication tools can improve the customer experience by keeping them fully informed about their upcoming work orders. Automated appointment notifications can be sent via email or text, reminding customers and technicians alike of upcoming appointments. Field technicians can even use software to call or text clients with real-time updates directly, or to get to the bottom of a no-show.

Easily Organize Appointments

Traditional scheduling requires a lot of paperwork. Calendars for each day, week, and month need to be in order to avoid accidental overbooking. Software makes it possible to automate scheduling, preventing any possibility of double-booking appointments. An online schedule can be accessed from anywhere so technicians can check when and where they are supposed to be while working.

These modern calendars are designed for ease of use as well. Time can be blocked out in different increments based on how long a task is expected to take, helping technicians prepare for each job in advance. Color-coding and custom tags on shared calendars can illustrate who is assigned to each job, what it entails, where it is, and more relevant information. Last-minute cancellation or emergency? Drag-and-drop tools make rearranging a schedule easy for everyone, no matter their technical expertise.

Mobile apps let techs review their upcoming schedule even while on the go. And if your field workers are hourly laborers, these shared schedules can also assist with time tracking by showing the base hours worked on each job. You can even measure employee performance based on their response times.

Accept Jobs at All Times

Another downside of traditional scheduling methods is limited hours for accepting customer calls. When you close the office for the night, you’re potentially losing late-night calls from customers. Competitors who keep their phone lines open can gain customers who might have been referred to you. Fortunately, there are now ways to open up your after-hours availability.

Field service scheduling software allows you to open up your appointment calendar even when you’re away from the office. Online scheduling allows you to set availability based on which technicians are available, then customers can select those existing timeslots. No more missed after-hours bookings! And no more spending ages cross-referencing the availability of field workers while the customer sits on hold.

You can even use a template to set up an online booking on your company website. Clients can then book and update their appointments whenever they want and search for availability for certain services or individuals. Customers often prefer this method, as it allows them to select service providers without having to call during certain times.

Housecall Pro Customer Chat
Chat with customers using Housecall Pro to provide instant help at any time.

Service Scheduling Solutions by Industry

Essentially, scheduling software can be used by any commercial or home service providers to streamline their calendar appointments. This can include:

  • Automotive (sales or repairs)
  • Plumbing and HVAC
  • Electrical work
  • Roofing
  • Lawn care
  • Pest control
  • Property maintenance

Each field service industry has slightly different standards when it comes to scheduling. For example, automotive service scheduling software wouldn’t just take technician availability into consideration, but also how many garage bays or parking spots are available as well. Otherwise, you could end up accepting appointments without the space to work on each vehicle.

Weather-dependent industries have their own idiosyncrasies when it comes to scheduling. Delays or cancellations due to severe weather can be addressed on the schedule through easy drag-and-drop features. Customizable software makes it possible to build your own system capable of meeting your specific needs, so impacted appointments on a certain day or time frame can be moved with one click.

Scheduling Software Pricing

Service scheduling software pricing tends to start as low as $8 per month and can reach $600 per month per user. Some SaaS plans also charge per user, creating a lot of price variety. If you’re looking for an all-in-one solution, some full field service management software packages include scheduling modules. Most cloud-based solutions are accessible through iOS and Android mobile apps.

With such a wide range of subscriptions available, it’s possible to find the right solution for your budget. The best service scheduling software for small business will be one which fits your limited budget but can potentially grow with you. Scaling software options tend to charge per user, allowing you to set the price based on how many employees you have so you’re not paying more than necessary.

Does QuickBooks Offer Scheduling?

QuickBooks is a popular solution for affordable office management at field service companies, and it does include some scheduling capabilities. Some are offered as add-on modules, while others are included in the base package. However, there are many scheduling software options that integrate with QuickBooks so you can continue using your existing accounting system while adding a new scheduling tool to your business.

WorkWave Service Scheduling Software
WorkWave Service scheduling software makes appointments easier to manage.
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