Field Service Management Software

Get the best field service management software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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BuildOps Screenshot

BuildOps

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BuildOps is the only all-in-one operational platform built specifically for the modern commercial contractor, combining service and projects under one roof. The cloud-based software allows contractors to consolidate their tech stack and rely on fewer…
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Jobber Screenshot

Jobber

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Jobber makes it easier to schedule jobs and manage your team, and reduces the amount of time spent on data entry and tracking down paperwork. Users have saved 6.8 hours per week on average by using Jobber. Jobber allows you to estimate, quote, schedule…
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Starting Price
$29/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Housecall Pro Screenshot

Housecall Pro

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Housecall Pro gives you the tools you need to manage your team and continue growing your business. With this solution, you’ll be able to let customers book online, manage your schedule, dispatch technicians, prepare accurate estimates, and collect payment…
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Starting Price
$65/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
mHelpDesk Screenshot

mHelpDesk

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mHelpDesk automates quoting, scheduling, and invoicing to reduce time spent on repetitive manual processes that are slowing your company down. mHelpDesk is a mobile cloud-based solution, so you and your service technicians can access important information…
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Starting Price
$169/month
Client OS
Web
Deployment
Cloud Hosted
RazorSync Screenshot

RazorSync

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RazorSync is a mobile field service software solution that lets you schedule jobs, process payments, and manage workers from anywhere. This software streamlines business process to shorten billing cycles, cut operational costs, and reduce wasted time…
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Starting Price
$40/month
Client OS
Windows, iOS, Android
Deployment
Cloud Hosted
Synchroteam Screenshot

Synchroteam

Synchroteam is a leading cloud-based field service management software. It’s designed to help the energy, maintenance, and telecoms industries with real-time mobile employee management. Schedule and dispatch; Mapping and GPS tracking; Field service CRM…
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Starting Price
$22/user/month
Client OS
Web
Deployment
Cloud Hosted
ServiceTitan Screenshot

ServiceTitan

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(3)
ServiceTitan is a home service management software and mobile app that gives your techs the tools they need to provide efficient services and improve your company’s sales. Find customer service information & job history, track equipment & parts…
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Infor Service Management Screenshot

Infor Service Management

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One end-to-end solution manages the entire company.; Advanced functionality supports efficiency.; Familiar Microsoft tools and navigation.; Embedded best practices and workflows.; At-a-glance analytics and KPIs.; Flexible and scalable to meet changing…
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Client OS
Web, Windows
Deployment
Cloud or On-Premises
Foundation 3000 Screenshot

Foundation 3000

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For Field Service companies that Service, Sell or Rent Equipment, having a single Integrated software solution is key to becoming truly efficient and ultimately profitable. Foundation 3000 enables your Service business to succeed by integrating Job…
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Client OS
Windows
Deployment
Cloud or On-Premises
ECI ThermoGrid Screenshot
ECI ThermoGRID was founded by Field Service Masterminds and a consultant that knew what it took to grow companies from zero revenue to multi-million dollar operations in a matter of months. Because they’ve been there, ECI ThermoGRID is built with every…
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Starting Price
$110/user/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Service Fusion Screenshot
Price Range
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Starting Price
$99/month
Client OS
Web
Deployment
Cloud Hosted
ComputerEase Construction Software Screenshot

ComputerEase Construction Software

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With ComputerEase you can control costs during the job, produce more accurate estimates; improve job profitability, control vendor and subcontractor costs, manage cash flow, and better know your business from a financial point of view. ComputerEase has…
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Client OS
Web, Windows
Deployment
Cloud or On-Premises
Technisoft Service Manager Screenshot
Technisoft Service Manager is a full integrated ACCPAC solution focusing on the Service and Job Management industries. It is the Front End product that will drive your business on a daily basis and assist in the planning, controlling and organizing of the…
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Client OS
Windows
Deployment
Cloud or On-Premises
ServQuest Screenshot

ServQuest

ServQuest is a field-force automation software solution that allows users to generate service work orders, dispatch technicians, check inventory, track equipment and communicate wirelessly with the desktop dispatcher. Service orders may originate via the…
Client OS
Windows
Deployment
Cloud or On-Premises
Alert Field Service Screenshot

Alert Field Service

Alert Software is a .NET web-based service management, job costing and professional services automation product with full mobility capabilities. It provides Dynamics GP or QuickBooks customers with a highly customizable front-end application while running…
Client OS
Deployment
Cloud or On-Premises
ADVANTAGE 365 Screenshot

ADVANTAGE 365

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ADVANTAGE 365 is a fully-integrated, turn-key business solution designed for companies that rent, sell, and service equipment. ADVANTAGE 365 eliminates the need for multiple, disparate systems, creating decreased data entry time, improved employee…
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Starting Price
$320/user/month
Client OS
Mac, Web, Windows, iOS, Android
Deployment
Cloud Hosted
AutomatedService Screenshot
AutomatedService is a management tool for service and repair companies that need to track service history, installed equipment and warranty information, scheduling and service agreements. Enhance existing processes by automating routine tasks. Effectively…
Client OS
Windows
Deployment
Cloud Hosted
ECI e-automate Screenshot

ECI e-automate

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E-automate is a cloud-based business management software designed specifically for small and mid-sized businesses that sell, service, and maintain equipment. It’s a quote-to-cash solution that eliminates the need for separate systems and makes it easy for…
Price Range
   $     $     $     $     $   
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Starting Price
$600/user/month
Client OS
Windows
Deployment
On-Premises
MEC Pro Screenshot
MEC Pro is a new Job Management web platform for field service companies as well as residential and commercial contractors who want an affordable, easy-to-use and accurate tool to estimate, schedule, dispatch and manage jobs from start to final invoicing…
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Starting Price
$29/month
Client OS
Web
Deployment
Cloud Hosted
ServiceBridge Screenshot

ServiceBridge

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(3)
ServiceBridge is a premier software product for service-based businesses. ServiceBridge employs the industrial strength relational database technology of MS SQL Server. This architecture provides single user capability as well as unlimited network…
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Starting Price
$49/month
Client OS
Web, Windows
Deployment
Cloud Hosted

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Field Service Management Software Buyer’s Guide

What Is Field Service Management Software?

Field service management software, also known as FSM software, manages every step of a job from scheduling to dispatching workers to invoicing. With the right field service management software solution, you can more efficiently create quotes, dispatch field technicians, estimate jobs, track costs, and handle work orders.

Field service management software can be used by a variety of industries which provide commercial or home services, including but not limited to:

Whether your company installs, services, repairs, or does any other type of field work, you likely need some measure of organization to optimize your field service operations. With software, you can position your company to more swiftly and reliably deliver services critical to a successful business.

Read on to find the best field service management solution to meet your business needs:

Key Features of Field Service Management Software

Most field service software solutions include the following functionality:

Function Description
Estimating and Quoting Quickly prepare bids, quotes, or proposals for a specific job or project using accurate estimating functionality; then use the bid or quote to prepare an invoice.
Work Order Management Simplify work order assignment and tracking in order to ease the management of additional business tasks; Create checklists detailing what tasks are necessary for each work order.
Asset Tracking Track the purchases of tools, equipment, vehicles, property, and other assets for depreciation, inventory, and tax treatment. Properly account for each asset during ownership and at disposal with depreciation data and gain/loss details.
Service Contracts Use custom templates to create service-level agreements (SLAs) and automatically schedule recurring service and preventative maintenance for customers.
Field Service Scheduling Schedule the most qualified field workers to jobs with less manual effort. Drag-and-drop features allow you an intuitive way to fill in time slots based on your workforce availability.
Dispatching and Fleet Management Dispatch service calls and integrate service requests into a schedule with two-way communication into the field. May include mapping, vehicle monitoring, routing, and real-time GPS tracking functionality.
Parts Inventory Management Track the parts you have available to complete jobs, so you know when to order more.
Project Management Usually found in more advanced FSM software solutions for large, complex jobs, coordinate scheduling, resource allocation, time tracking, planning, task management, quality management, and document management.
Mobile Field Service Capabilities Instantly send job related data from mobile devices including tablets, smart phones, and laptops. Adapt to other technology based on your specific business operations and service industry.

In addition to these included features, many field service solutions integrate with other accounting and ERP software programs to fully automate your back-office operations. Others can be highly customized to meet the exact needs of your industry.

BuildOps Operational Platform Schedule
BuildOps provides easy job scheduling tools for commercial HVAC, plumbing, and electrical workers.

Best Benefits of Field Service Management

As previously mentioned, there are many benefits to implementing a field service management software at your organization:

  • Increased customer satisfaction: With field service management software, you’ll be able to keep organized client records and job details in a digitized database. Being well-organized, keeping up with client communication, and getting the work done on-time and on-budget will improve customer relationships. Your satisfied customers are likely to turn into repeat business and refer others to your company.
  • Improved scheduling: Knowing when and where your currently scheduled projects are, and who you have assigned to those projects, will make it easier to plan new jobs around the existing ones. Don’t worry about double-booking or forgetting about a job - everything is automated in a well-organized schedule!
  • Remote instant access: Technicians need real-time access to job details while they’re working out in the field. Cloud-based software may include access to a mobile app and customer portal that allows you to schedule jobs, dispatch technicians, provide estimates, review service history, and accept credit card payments.
  • Improved internal communications: Office staff and field technicians alike will be able to access digitized client and project information to coordinate completed work and invoices. Field workers can update the client’s information if work was paid for on-site so the office staff won’t accidentally invoice the customer again.

Why Do You Need Field Service Software?

In the past, service jobs required a lot of labor just to create correct schedules with full coverage. Owners and managers had to balance which field service technicians were available against who was qualified for different jobs. Scheduling even a simple task could take a lot of back-and-forth calls between different workers before getting back to the customer with a confirmed appointment for the service request. Fortunately, service-based companies can now use automated field service software to:

  • Improve communication
  • Streamline workflows
  • Increase productivity
  • Enhance the overall customer experience

Service departments are assuming a more prominent role in the organization in terms of driving revenue and adequately maintaining existing customer information. Odds are, your employees are taking on new roles and responsibilities such as sales, account management, estimating, and public relations in an effort to improve service delivery.

Leveraging field service technology can provide you with the platform to properly track and understand service costs. The intelligence and automation which a properly implemented field service solution can provide allows your service department to become more efficient, and arms you with the necessary perspective and tools to increase your bottom line.

RazorSync Field Service Management Software
Advancing technology means you can now track technicians in the field in real-time with RazorSync.

Increase Automation

Service departments are getting smarter about the efficiency of service operations. Decision-makers, from small business owners to field technicians, are realizing automation is necessary to keep pace with competition. More market competition means service-based organizations are facing increased commoditization. In light of this challenge, it’s crucial to improve the customer experience to distinguish yourself. Creating customer loyalty starts on the job site, as the company that reliably gets its service staff onsite, effectively completing work, and billing accurately is the company that has taken a major step towards differentiating itself from the competition. The right software program is an accelerator in terms of more quickly meeting these objectives.

What Does Your Business Need?

The software needs of an independent plumber are different from that of a pest control company, even if they both fall into the realm of field services. Fortunately, field service management solutions are available to all sorts of businesses of every size:

  • Small businesses: Your software solution should make it easier to keep track of new and upcoming appointments, customer information, and job details. The main functionalities to look for include work order management, estimating and quoting, and scheduling. If you’re running a small business with just a few employees but have plans to expand, you’ll need field service management software capable of scaling with you.
  • Large businesses with multiple franchises or locations: Large enterprises needing to keep track of a variety of moving pieces – including office staff and field workers, vehicles, parts, and equipment among multiple locations – need a far more complex solution. Look for advanced field service management software with parts inventory tracking, dispatch and/or fleet management, project management, scheduling, and asset tracking.

Most service-related operations tend to be small businesses, with some employing only a few technicians. Yet there are also large field service companies which operate as regional or national franchises. There are solutions to fit every possible budget, including some free field service management software options. Others offer limited free trials for testing out functionality to ensure you find the best fit. Generally, the average software as a service (SaaS) subscription price starts as low as $26 per month and goes up to $169 per month.

mHelpDesk Monthly SaaS
Schedule maintenance service requests with mHelpDesk.

Finding the right field service management solution can seem like a difficult task. But it doesn’t have to be. Our free software search service will help save you time finding the right program for your organization. Get started today!