Selecting ERP software can be made easier by looking at real user reviews of each product. These reviews allow you to make more informed decisions about what software to purchase.
For a review to help, you first need to know your own needs.
You need to find the reviews from others within your industry or with similar organization sizes to fully understand how the software works for them and how it could work for you.
Consider context when reading each review.- Some information might be related to a specific feature or industry which doesn’t apply to your ERP search. And beware of reviews on a company homepage, as the developers and vendors only want to show the best of the best to prospective customers.
Last, be sure to check multiple sources. See what reviews on other sites say - and be sure they’re not just posting the same duplicate reviews.
Good reviews provide clear insight into how the software works, what it has to offer, and experiences working with the vendor. While it’s tempting to focus on the pros, cons are a good thing. They provide a clearer picture of what failings a software might have, from the superficial to the serious.
Next, find reputable editorial reviews from experts who have used the software personally. They can provide deep dives into what makes a software work, how well it performs under real-world conditions, and any notable shortcomings. These types of reviews are also useful for comparing different ERP products side-by-side.
Last, see if there are any developer responses to the user-generated reviews. Some third-party review sites allow the software developers to respond directly to user reviews. See what they say in response to negative criticism, such as explanations for poor performance or fixes they’ve implemented.
A 1-star review is pretty obviously describing a bad product experience. But even some perfect scores can be misleading. Here’s what to look out for when reading reviews to identify “bad” reviews or user comments:
Too often, ERP selections are made via ad-hoc processes and without significant input from departmental leaders. The 5 key steps of successful ERP implementation begin with project planning and creating an interdepartmental team to oversee the selection.
Before even looking at any reviews, the team needs to identify the selection criteria for your future ERP:
Keep these factors in mind when reading product reviews. A software with dozens of glowing reviews might not be a good fit if it’s lacking the industry-specific features you need.
Once you’ve found a software which seems like a good fit, ask for a vendor demo to see the product in action. During this process, you can directly address potential issues here, i.e. if a user review said the loading time was slow, see how long it takes during the demo. And you can even ask the vendor about any negative reviews you’ve seen. They can clarify if commonly reported issues have been addressed, how quick their support team is, and more.
Reviews aren’t the only thing you should consider when searching for software. Look for as much information as you can from as many sources as possible. Well-rounded research into ERP products can save you lots of time and trouble down the line.