The Best Financial Services Software

What is Financial Services Software?

Financial services software manages the daily operations of banks, savings institutions, credit unions, and credit card companies. Also known as banking software, these solutions enable wealth management in corporate and retail banking which all rely on online technologies to provide digital banking services, payment capabilities, and analytical insight for regulatory compliance. Any organization providing financial services such as checking accounts, savings accounts, investments, or credit/loans can benefit from using financial services software.

• Retail banks use financial services software to primarily record and manage customer transactions in relation to their accounts by linking with internet banking features, ATMs, and payment networks in order to ensure the customer is able to access their financial information both in-person and through mobile banking apps.
• Investment banks, which require connection to financial markets such as security exchanges, focus more on providing analytics on investment financial performance and tools to assist in secure, compliant equity trading.

In addition to these standard financial management capabilities, financial software vendors also offer a variety of ancillary products and/or integrations with other software solutions to provide all the functionality your business needs to facilitate a complete digital transformation. Examples include fraud risk management, credit background check, credit management, loan origination and servicing, and banking investment intelligence.

Financial Services Software Functionality

• Account and Transaction Processing: Manages scanning and verifying checks, processes bank teller actions such as a cash count or item list, handles bank cash management, check management, credit card transaction processing, money order management, the management of corporate clients’ cash payments, and micro account management systems.
• Customer Self-Service Portal: Includes online payment processing for eCommerce, bill pay, remote deposit, transaction history tracking, and more.
• Customer Relationship Management (CRM): Provides financial advisors with contact and task management information, workflow automation, financial document imaging, and customer onboarding.
• Marketing Automation: Manages digital marketing and content marketing efforts for your financial institution. Helps reach customers through personalized messages regarding retirement savings, college funds, credit card debt, home-buying, and more. Based on credit info, age, and demographics, the system sends appropriate messages to customers and prospects.
• Business Intelligence Systems: Gather and sorts big data from lenders, creates engaging visuals to analyze and report findings.

Benefits of Financial Services Software

All financial services software is designed to aid both businesses and consumers in improving their financial operations. Since the financial services sector handles a variety of tasks for consumers, such as retail banking, ACH transfers, mobile payments, lending and borrowing, and more, providers require a strong software tool with benefits specific to the financial tech (FinTech) industry.

Stay Ahead of Regulatory Compliance

Maintaining regulatory compliance is a top concern for most financial services organizations. Financial institutions are better off avoiding the negative financial ramifications that could occur by not staying on top of them. Examples of regulatory compliance requirements for banking institutions include:

• Comprehensive Capital Analysis and Review (CCAR)
• Financial Industry Regulatory Authority (FINRA)
• Consumer Financial Protection Bureau (CFPB)
• Office of the Comptroller of Currency (OCC)

Financial services software aims to protect your financial organization from facing government fines and forfeitures. In doing so, you can safely handle your client’s financial assets with care. As a software buyer, any solutions you are considering will need to be compliant with these regulations.

Improve Customer Service

Using customer relationship management (CRM) features can help ensure client details are readily accessible. Any sent mail, phone conversation details, or face-to-face meeting details can be stored in the system–letting your staff more easily educate themselves on a customer’s banking history. Taking advantage of a contact history tool can better help identify past issues a customer has had, or help you better understand common issues and complaints certain customers experience.

As your financial institution begins to grow, customers become more of a number and there is a loss of personal connection. This can be circumvented by diligent note-taking within CRM software, so your company can still provide a meaningful customer experience as much as possible. On the commercial side, financial software with automated blockchain can record all online transactions so all relevant information is shared between proper parties, whether they are traditional customers or vendors.

Enhance Reviews with eDiscovery Capabilities

Financial service organizations use software for eDiscovery purposes–meaning the software can aid in collecting, processing, and analyzing raw data. Many organizations are sending banks and credit unions electronically stored information in response to internal, due diligence, or litigation requests.

A financial services eDiscovery software feature helps financial institutions prioritize the reviews of emails, databases, text documents, trade data, and internal spreadsheets. The quick collection of historical and real-time data allows organizations to streamline their litigation support.

Increase Productivity

Using web-based financial services software can give your staff access from anywhere via a web-browser of even a mobile device. If your financial organization has multiple branches, this can be useful for gathering real-time data from other areas such as the corporate office or a holding company. In a web-based environment, loan servicing and administration can be streamlined by accessing key credit file data from the corporate office files.

A web-based option will limit any concerns your financial organization may have over version control–allowing your bank to be more productive and quicker to respond to consumer inquiries.

ERP Software for Financial Services

A financial services software will primarily focus on providing your customers with the financial tools they desire, managing your customers’ financial assets, or both. Like all businesses, a financial services company still needs a way to automate their back-office processes and strengthen their own financial transactions.

An ERP package for a financial services institution will combine the requirements for maintaining government regulations, managing your financial operations, and providing transparency–all while being integrated into the company’s sales order management, enterprise performance management, human resources, and customer relationship management (CRM). Usually, these core features provide the financial visibility into receivables and payables, along with sales forecasts which allows them to stay fluid and facilitate proper communication with staff and stakeholders.

Relevant to the financial services industry, a capable ERP system should include a client database, financial dashboards complete with reporting and analytics, budgeting and forecasting, and payment management. Most importantly, these features can adjust how your customers view your relationship together by putting into perspective your real financial data.