SAP Omnichannel Banking

A banking and financial services software from SAP.

About SAP Omnichannel Banking

SAP Omnichannel Banking helps today’s banking customers through end-to-end digital transformation, customer relationships, mobile banking, and more. Whether retail, small business, or commercial customers, SAP Omnichannel Banking helps customers through intelligent banking at anytime and anywhere.

The single digital platform helps you connect and engage with customers and lets you differentiate yourself from the competition. The OmniChannel banking solution lets your customers engage with your bank across all channels. Using self-service features helps customers get fast and easy access to their account balances, domestic and international payments, transaction limits/approvals.

Video Overview

SAP Omnichannel Banking Features

Digital Customer Engagement

  • Commerce Personalization
  • Omnichannel Commerce Management
  • Optimized Marketing
  • Omnichannel Customer Service
  • Single Customer View
  • Consent-Based Marketing
  • Customer Experience Management
  • Digital Banking Self-Services

Finance and Risk

  • Governance, Risk, and Compliance
  • Financial Planning and Analysis
  • Financial Services Data Platform
  • Record-to-Report
  • Accounting for Financial Instruments

Financial Services Networks

  • Multibank Connectivity

Banking Operations

  • Card Management
  • Retail Deposits
  • Retail Lending
  • Centralized Payment Processing
  • Cash and Liquidity Management
  • Commercial Lending

Total Spend Management

  • Buy and Deliver Services
  • Source and Contract
  • Invoice and Payables Management
  • Travel-to-Reimburse
  • Indirect Goods Procurement
  • Collaborative Planning

Product Overview

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