Retail Pro

A software that streamlines POS, inventory management, customer experience, and more.

About Retail Pro

Retail Pro is a POS and retail management software for specialty retail stores. The fully functional retail software provides POS, inventory, operations and employee management, vendor lists, and customer management all in one program.

Retail Pro offers robust pricing and promotions, store operations control, performance and KPI reporting, replenishment controls, and availability on iOS, Android, and Windows.

Video Overview

Retail Pro was first released in 1985. It now is installed in over 20,000 locations in 60 countries. Suggestions and feedback from retailers, combined with the skills of a top quality development team, make Retail Pro a highly effective retail system. Retail Pro inventory control and point of sale system is available in single store and multi-store configurations supporting up to 240 stores in each region. It supports Microsoft Windows, NT and Novell environments with a complete polling/communications module for multi-store operations.

Retail Pro features include: Rapid checkout, layaway & special order handling, customer history, targeted mailings, employee productivity analysis and sales order entry. Retail Pro’s inventory control is laser accurate and secure resulting in drastically reduced shrinkage. Inventory control features include: Purchasing and receiving; Classification of merchandise by department; Class size and color; Automatic PO generation; EDI; Distribution; User defined inventory levels; Slow and fast moving merchandise alerts; Inventory matrix; Computer assisted markdowns/markups; 26 different price levels.

Retail Pro’s comprehensive decision support system provides retailers with instant access to key statistical information about inventory movement. Retail Pro also integrates with several major accounting packages to supply a full-scale in-house accounting solution.

Customer Relationship Management

Functions Include:

Customer Lists and Mailings

Selective Customer Mailing

Attracting a new customer costs five times more than keeping one. This is why Retail Pro is geared towards improving customer relations. Customer mailings can be automatically selected and labels printed, using any aspect of the customer’s history. Retail Pro can select by vendor or style, total amount spent, time since last visit, size, birthday, etc. Mail to specific customer groups generates a much larger return than general mailings. There are hundreds of ways that retailers have used the system’s mailing capacity to increase store traffic and sales volume.

Unlimited Customer Base

With Retail Pro there is no limit to the size of customer base, other than the amount of space on a hard drive. In a multi-store operation, names can optionally be distributed to all stores and thus allow a customer to be recognized at any store in the chain. Further, in addition to the purchasing history which Retail Pro automatically builds, each customer record contains the option of a user-designed memo page for organized recording of key information.

Preferred Customer Pricing

Preferred Customer Selection

Some stores offer different prices to particular groups of customers, such as employees, wholesale accounts, family, friends or long standing clientele. By specifying a preferred price level for those types of customer in advance, the correct price level will automatically appear on sales made to them.

Preferred pricing can be a simple percent discount, but it can also be fine tuned to accommodate exceptions or variations in the discounts offered as part of any given price level.

Planned Pricing and Markdowns

Planned pricing is a merchandising tool used to change pricing on certain inventory items for a preset time period. This allows users to plan up to four price changes in advance on a style-by-style or item-by-item basis. This could be a continual reduction at the end of a season or a special promotional sale.

Planned pricing gives the retailer a method to unload stock through scheduled markdowns. It safeguards against special promotions being lost in the shuffle with its advanced scheduling capabilities. It is easy to implement in any type of retail environment.

The Markdown module has the ability to:

  • Mark down prices, by dollar amount or percentage
  • Mark up prices, by dollar amount or percentage
  • Round prices by cents or dollars
  • Copy prices from one price level to another adjusted level
  • Restore previous prices
  • Print special markdown tags
  • Print markdown reports

Gift Registry, Mail Order, and Catalog Sales

Gift Registries

A gift registry is not an actual merchandise order, but rather is a list of items that someone, such as a bride and groom, hope that other people will buy for them. Registry Sales Orders are specifically designed for keeping track of the items wanted, those already purchased, and any other information needed for managing gift registries.

Mail Order and Catalog Sales

The ability to handle gift registries is just one function of the Retail Pro Sales Order Module. As temporary documents that record planned future sales and keep track of deposits paid Sales Orders are quite versatile. They are also ideal for handling layaways, special orders, catalog and mail orders, back orders and sales proposals. Sales Orders will automatically prompt Purchase Orders by which to satisfy them, and those portions of the order which are satisfied can be converted to Sales while leaving the remainder open.


Electronic commerce has reshaped the retail world, yet few e-commerce sites are integrated with store functions and inventory control. Retail Pro’s Electronic Commerce Integration (ECI) provides tools that allow Retail Pro to exchange information with the commerce engine that handles orders on your web site.

General Reports

Though most retailers have great instincts for what people want to buy, too often they have to make important management decisions without sufficient information. Retail Pro’s basic reports provide insight into all aspects of a retail business.

Inventory Control

Inventory by Vendor, Department, Class, Style, Color, Size

Complex inventory can be sorted by vendor, department, class, subclass, style, season, color, size etc. Retail Pro displays inventory on a lineal display or in a matrix such as a size/color grid. There is no extra data entry needed to update inventory movement; the actions of ordering, receiving, ticketing and selling on the system are all that is needed to keep the database current.

Point of Sale


  • POS Cash Drawer and Receipt Functions
  • Integrated Credit Card Processing
  • Instant Customer Data
  • Layaways and Special Orders
  • Item Quantity and Price Lookup
  • POS Summary Reports


Over- and under-buying is the single most costly mistake in retail, yet is one of the easiest to avoid. Learn more about Retail Pro’s streamlined purchase order functions.


The quicker you get the merchandise to the sales floor; the faster you can sell it. Retail Pro removes bottlenecks by simplifying the receiving process.

Starting Price
$119 /month
Price Range Learn More
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Product Overview

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