Covalent Software was founded in 2003 and now has over 150 customer implementations of its Performance Management suite.
The product is now on its seventh major version release and offers a uniquely deep functionality across a wide range of component applications - KPIs, Actions, Risks, Complaints, Assessment Frameworks and Web Publishing.
Covalent is provided as a hosted service so there.s no extra load on your IT department. All you need is a browser - no new hardware or database software.
Subscription pricing allows you to turn the service on and off to suit your circumstances, and to spread the investment cost over time. You can be up and running within a month and evolve the usage of the system as people get increasingly comfortable with using the software.
Covalent Actions consolidates all the company’s initiatives, action plans and projects in one place. It gives you powerful progress tracking facilities and the ability to examine plans from multiple perspectives - by owner, by status, by date, by corporate objective.
You’ll be able to pick out overdue actions or missed milestones at-a-glance, as action plans are traffic-lighted based on progress and deadline date. As actions are progressed, users can enter status update commentaries so providing ongoing communication and feedback.
Covalent Complaints centralises and structures the management of Complaints, Compliments, Freedom of Information requests, CCfAs and other forms of customer interaction.
You can set up different stages to allow you to progress the complaint through your normal workflow process and assign actions to each complaint to remedy the problem.
Covalent manages all the Key Performance Indicators (KPIs) that you have defined as critical performance drivers of your strategy’s success. Each KPI is mapped to one (or more) strategic and operational objective. As results are recorded against target performance levels for each time period, the KPI gauges are traffic-lighted so you can quickly identify any problem areas. With one click you can drill down to more information, assign a corrective action or run an exception report.
Covalent GPM (Geographic Performance Maps) allows you to examine performance data on a geographic basis. It takes data results for PIs set up in Covalent and displays them in a map layer corresponding to the organisation.s boundaries. Covalent’s unique approach, using SVG files, means you don’t even need to have GIS software to use this module.
Models is pre-loaded with a host of public sector-specific and other popular Performance Management frameworks (e.g. EFQM, BSC, IiP). Each contains the model structure, Key Lines Of Enquiry (KLOEs), key questions with all the supporting statutory guidance and background information.
Reports can be viewed online, distributed electronically to colleagues, exported into other desktop systems or printed in hard copy. Output formats supported are XML, HTML, PDF, Rich Text and CSV format. Using these formats, data can be exported into predefined templates (such as those required for statutory returns) or can be exported to other applications like Microsoft Excel or Word for further data manipulation if required.
Report creation and generation is all .point-and-click. with no coding required. Wizards guide users through the process of creating customised reports from templates using a parameter.driven, point-and-click approach, whereby users select from drop down lists what query they want to run and what they want to show on the report.
The report Query window allows the user to select performance information that matches very specific filter criteria and to then include only results that match those filters.
Report Dossiers allow you to combine a range of individual reports in a sequenced whole mixing report types such as Actions, KPIs and Risks. Additionally, you can incorporate any non-Covalent report document into the Dossier - such as an image file, or a Word/Excel file . and print that in one go with the Covalent reports.
The Covalent Report Layout Editor offers the user total control over colour, fonts and report layout. You use drag & drop to add things to the report layout or move them around to reposition on the page. You can also specify what profile information is included such as organisation logo, header, pagination and various other elements.
Covalent Risks offers a superior way to manage risks, replacing inflexible spreadsheets and Word documents. Instead, information is maintained centrally and risks that should be getting the most attention are easily identifiable.
Get everyone using a consistent scoring method. Staff will understand the process better and will have a tool to bring risk management into their day-to-day work. Covalent’s two dimensional matrix mapping Likelihood of risk occurrence and risk Impact means you’ll be able to compare risk profiles across the organisation.
Identify the issues at-a-glance. Your risk registers will come to life with traffic-lighting and exception reporting focusing people’s attention on areas of concern. Everyone will have immediate one-click access to risks they’re responsible for, with exception reporting to highlight risks’ status.
Monitor effectiveness of Internal Controls. You’ll be able to assess the internal controls that have been put in place with supporting information (such as risk profile, risk factors, assessment record or potential effect) just one-click away.
Proactively manage risks, with regular reassessments. Put an end to chasing people for updates by phone or personal email and save massive effort and time. Covalent constantly tracks against due dates and emails staff reminders when a risk is due for re-assessment, or alerts when things change that they need to know about.
Covalent Portal gives you one-click access to everything you need to know about. It delivers highly visual status updates, personalised for each user.
Covalent Scorecards manage an ‘Objective Hierarchy’ that cascades from corporate-level through departments and service units down to individual employee scorecards, if desired. This provides a direct line of sight from top to bottom, and clearly communicates the role everyone has to play in achieving strategic and operational objectives.
Covalent Strategy Maps provide a pictorial one-page summary of your strategy scorecard in a visually engaging map.
Covalent Snapshots provide a high level summary of all key data for PIs, Actions and Risks of specific interest to a specific user or department.
Covalent Web Publishing allows you to publish data direct from your Covalent system to your website or intranet, allowing you to report data to a wide audience without the need to directly access the system.
Covalent Web Publishing is ideal for providing summary performance information on your public website for citizens, tenants, patients, students and other types of customers. Equally, it can fill a key role in performance reporting within partnerships involving multiple organisations or simply as a better way of keeping staff informed.
No reviews have been submitted. Do you use Covalent Performance Management Suite? Have you considered it as part of your software evaluation process? Share your perspective by writing a review, and help other organizations like yours make smarter, more informed software selection decisions!