CollectOne is an award-winning, single source debt collection solution that provides a feature-rich set of automated business processes designed to minimize costs and maximize results.
CollectOne provides you with the flexibility to manage multiple debt categories and the scalability to eliminate the necessity of upgrading software to meet your growing business needs.
CollectOne as Software
Management Driven Work Queues Management driven work queues provide you the power to establish and prioritize multiple queues for each account representative. Once established, work queues can be easily updated based on collection productivity.
Geographic Specific Business Rules CollectOne provides you with the proper tools for managing geography specific restrictions such as: call times, state specific bad check fees and state or local sales tax.
Workflow Automation Establish business rules that incorporate industry standard best-practices and ensure accounts are worked appropriately via workflow strategies that align with your collection goals. Account distribution can be fully automated based on established business rules.
Automated Account Assignment Account assignment is simplified via management level business rules that automate the assignment of new accounts. Assignment can include such variables as: geography, responsible party, account age, debt category and amount.
User Defined Windows User defined windows provide your organization with the flexibility to create windows based on specific workflows and debt categories. Text, date and monetary figures can all be customized within each window and security settings can be employed to mask sensitive account data.
Electronic Document Storage Scanned and electronic documents can be easily associated to debtor accounts. Documents can be sent via email or fax and can be printed from within CollectOne. Multiple documents can be simplistically imported to a single account or multiple accounts via CollectOne’s user-friendly batch import functionality.
Match & Tie Responsible Parties Maximize the potential of your collection efforts by identifying responsible parties with multiple accounts within CollectOne. Responsible parties associated with new accounts can be scrubbed against existing accounts, tied together and assigned accordingly, increasing the potential return on right-party-contacts.
Skiptracing Leverage best in class skiptracing tools from our industry’s leading skiptracing providers and increase productivity with real-time phone number and address searches. CollectOne also includes fully integrated credit report retrieval that provides you with the power to request credit reports and attach the credit reports to the debtor’s account.
Account Scoring CollectOne includes a rules based point system that establishes collection probabilities to help you determine the most applicable treatment and prioritize resources to maximize dollars collected. CollectOne also provides you with the power to broaden your account scoring processes via interfaces with industry leading third-party scoring technologies.
Automated Letter Generation Management of account specific letter series rules can be fully automated within CollectOne, greatly reducing the cost to perform this task. Letter printing intervals can be established for each letter based on pre-structured business rules and all letter distributions are automatically noted to the debtors account.
Letter Outsourcing CollectOne includes a comprehensive mail management system that provides you with fully automated mail processing functionality, including print and mail outsourcing, returned mail processing and automated National Change of Address (NCOA) updates.
Credit Reporting CollectOne includes Metro 2 formatted credit reporting that gives your organization the power to generate industry standard data files that can be submitted directly to the credit bureaus.
Bankruptcy Verification CollectOne automates your bankruptcy tracking to ensure applicable bankruptcy data is up to date. Accounts are automatically updated based on credit bureau data to ensure compliance. Manual notation is also user-friendly at both the collection and management levels.
Real-Time Payment Processing CollectOne provides your organization with the power to process check and credit card transactions in real-time. Payments can be processed via CollectOne during the collection call providing the account representative with a real-time approval or decline. Payment processing of scheduled debtor payment contracts (promises to pay) is fully automated within CollectOne.
Web Based Debtor Payments The CollectOne Web Portal offers your organization a Web based solution to securely collect debt via check or credit card 24 hours a day. The CollectOne Web Portal seamlessly passes payments for processing to your CollectOne software and authorized payments are posted directly to the debtor’s account.
The CollectOne Web Portal can be customized to represent your corporate brand and is a great way to manage the collection of low balance accounts and pre-charge off accounts.
Performance Tracking Assign productivity goals to your organization’s management team and account representatives via CollectOne’s performance tracking tools. Top down goals can be assigned and real-time performance statistics can be assessed at both the account representative and management levels to improve productivity and accountability.
Performance Tools Increase accountability with CollectOne’s built-in performance tools. Real-time visibility is provided at multiple levels, giving your team the power to track statistics relative to goals and quotas. The dashboard defines statistics against remaining working days and provides figures required to meet goals, month, year and inception-to-date figures and outstanding promises to pay within that period. Contests and spiffs can be established and monitored at multiple levels within CollectOne.
Accountability & Motivation Tools Increase accountability with CollectOne’s built-in motivation tools. Real-time visibility is provided at multiple levels, giving your team the power to track statistics relative to goals and quota. The dashboard defines statistics against remaining working days and provides figures required to meet goals, month, year and inception to date figures and outstanding promises to pay within that period. Contests and spiffs can be established and monitored at multiple levels within CollectOne
Customizable Reporting CollectOne includes a comprehensive bundle of management reports that provide you with the real-time data needed to develop strategy and monitor overall performance. ODBC (Open Database Connectivity) architecture gives you the power to customize reports and fully automate the creation and delivery of your reporting via best in class technology.
Predictive Dialing Leveraging a dialing solution is one of the most cost effective ways to increase productivity. As part of the CollectOne software suite, the optional, fully integrated CollectOne Dialer provides you with the power to maximize efficiency.
If your organization already has deployed a third party dialing solution, no problem, CollectOne provides you with the flexibility to integrate your existing dialing solution and seamlessly manage real-time results with any of the industry’s leading third party, predictive and hosted dialing solutions.
Legal Collections System CollectOne includes an award winning legal system. The single source solution automates posting your legal workflow to the debtor’s account. The judgment lifecycle is fully automated within the legal system providing everything from pre-judgment cost analysis to post judgment figures, garnishment dates, automated calendaring and the ability to simplistically merge judgment data to your legal forms.
Real-Time Web Based Portal The CollectOne Web Portal gives your clients the power to securely monitor collection activity in real-time and view posted reports 24 hours a day. The CollectOne Web Portal can be customized to your organization’s corporate brand.
Accounting CollectOne provides a flexible accounting system. Accounting workflow can be fully automated based on management defined processes and client specific accounting rules can be established based on contractual requirements.
Account Representative commission rules can be assigned via a flexible platform that provides you with the power to establish commission rules based on such variables as account age, status, status class and amount.
CollectOne includes interfaces with industry-leading accounting software giving your organization the power to seamlessly integrate your financial data
CollectOne as a Web Portal
It is key that you select a solution that offers you the ability to leverage the power of the Internet. The Internet can be a cost effective platform to securely take payments and provide accessibility to account data.
As part of the CollectOne software suite, the optional, fully integrated CollectOne Web Portal provides you with a solution to securely take payments via check or credit card and provide real-time accessibility to account data.
Web Based Debtor Payments The CollectOne Web Portal offers your organization a Web based solution to securely collect payments via check or credit card 24 hours a day. The CollectOne Web Portal seamlessly passes payments for processing to your CollectOne software and authorized payments are posted directly to the account. The payment processing functionality within the CollectOne Web Portal is fully FDCPA and HIPAA compliant.
Real-Time Web Based Portal The CollectOne Web Portal provides your organization with the power to securely monitor collections activity in real-time, import new business and view posted reports 24 hours a day. Real-time views of account data include critical account attributes and users can securely download data from the CollectOne Web Portal to an Excel spreadsheet. Specific data categories can be disabled from view through the administrative console.
Reports can be uploaded to the CollectOne Web Portal, viewed and securely downloaded by users. Users can also securely upload data, including placement files to the CollectOne Web Portal. Communication is made easy through the Portal’s imbedded email functionality. At the click of a button users have the ability to create and send email that will be sent to a predefined email address.
CollectOne as a Dialer
A dialing solution is one of the most cost-effective ways to increase productivity. As part of the CollectOne suite, the optional, fully integrated CollectOne Dialer provides you with the power to maximize efficiency.
The CollectOne Dialer offers a feature rich multi-mode platform that gives your organization the power to leverage multiple call strategies via a seamless interaction with your CollectOne software.
Auto Dialer The CollectOne Dialer can be configured to interface directly with the pre-established preferences to automate dialing of the next account number. There is no need to build a campaign. Leveraging this functionality is an effective strategy for high-balance debt that requires greater attention.
Power Dialing The CollectOne Dialer can be configured to dial multiple numbers within a campaign and seamlessly passes good contacts to an available representative. Leveraging this functionality is an effective strategy for low-balance, high volume debt and aged paper.
Predictive Dialing The CollectOne Dialer can be configured to begin dialing for a representative while that representative is engaged in a call. The CollectOne Dialer estimates the representative’s average talk time and pre-dials a call to reduce time between good contacts. A timeout can be flagged if the representative exceeds a specified talk time.
Speed Dialing Speed dialing is available at anytime to representatives on the CollectOne Dialer and allows a representative to speed dial a maximum of 10 telephone numbers per account with a single click.
Automated Messaging The CollectOne Dialer can be configured to use a specified number of lines to dial a list of telephone numbers and leave a prerecorded message for that account number. Automated messaging can be conducted in concert with other dialing strategies.
The CollectOne Dialer allows up to 10 messaging campaigns to be automated at one time. Individual messages can be recorded for each campaign and campaigns can be generated in multiple languages. Leveraging this functionality is a great strategy for low balance debt.
Call Blending The CollectOne Dialer can be configured to route inbound calls to an available representative that is between calls, maximizing talk time.
One-Click Messages Representatives have the ability to prerecord messages that can be left on voice mail and answering machines with a single click.
Customizable Reporting CollectOne includes a comprehensive bundle of dialer specific management reports that provide you with the real-time data needed to develop and adjust dialing strategy, as well as monitor overall performance. ODBC (Open Database Connectivity) architecture gives you the power to customize reports and fully automate the creation and delivery of your reporting via best in class technology.
Reviews of CollectOne Write a Review
No reviews have been submitted. Do you use CollectOne? Write a review, and help other organizations like yours make smarter, more informed software selection decisions!