Order management with an intelligent fulfillment platform.
IBM Order Management helps provide intelligence into your order fulfillment process. The software provides core capabilities such as multichannel order aggregation, inventory and delivery visibility, and service availability for a truly omnichannel order fulfillment process.
We wanted to act as ‘One Parker’ and present a single face to our customers, making it easier for them to find and purchase the products they wanted, regardless of which divisions they were buying from. And we looked to enable this while allowing individual units to maintain the high level of local control and entrepreneurship that has been so critical to Parker’s success.
We now have better visibility into inventory and orders across our global supply network. This clarity helps us optimize stock levels to reduce inventory carrying costs, and ensure that orders are fulfilled in a timely, accurate manner, which in turn boosts customer satisfaction. We are also gaining a more holistic view of how customers interact with Parker across brands and divisions, as well as their complete purchase history. Armed with this insight, our marketing teams can develop more targeted campaigns, while our sales reps can seize new opportunities for cross-selling—all of which will help Parker to lift sales and revenues.
We have only scratched the surface of what is possible with improved selling and order orchestration. We are excited to see what the future holds as we work to drive even better business performance and shape a customer experience that is second to none.