The Best Donor Management Software
Donor management software helps nonprofits and charities streamline their fundraising and administrative tasks. We tested various platforms based on how well they manage donor databases, track donations and campaigns, and process payments.
- No extra fees for support or training
- Unlimited users included with subscription
- Low payment processing fees
- Easy to customize
- Strong training and support
- Easily grow into a paid version
- Keeps member and giving records organized
- Responsive customer service team
- Includes financial reporting tools
We’ve compiled a list of top systems from our independent research and review process to help you find the best solution for your organization:
- DonorSnap: Best Donor Database Management
- Bloomerang: Best for Small Nonprofits
- Servant Keeper: Best for Churches
- Donorbox: Best for Free
- Blackbaud Raiser’s Edge NXT: Best Cloud-based Option
- Little Green Light: Most Flexible Pricing
- Neon CRM: Best CRM Tools
- Bonterra Guided Fundraising: Best for Omni-Channel Marketing
- DonorPerfect: Best Customization Options
- GiveSmart: Best Mobile Tools
DonorSnap - Best Donor Database Management
Managing donor information from spreadsheets can lead to inefficiencies and inconsistencies. DonorSnap’s database management can help streamline and enhance this process by consolidating all donor-related data into a single, accessible location, facilitating efficient tracking, reporting, and communication.
DonorSnap centralizes all donor information, including contact details, donation history, and communication preferences. Using these advanced reporting tools, you can identify donors who typically attend fundraising events who are more likely to participate in future fundraisers.
The software allows for extensive customization that makes it stand out from its competitors. This enables you to tailor the system to your specific needs. You can create custom fields and forms ensuring that the database aligns with your unique requirements. The system also has strong reporting capabilities that enable you to generate detailed reports on donor activity, campaign performance, and fundraising progress, providing you with valuable insights to inform your strategies.
The system integrates with QuickBooks, so you can streamline financial tracking to ensure you have accurate and up-to-date records. This integration allows you to focus more on your mission and less on administrative tasks, enhancing your ability to to serve your community effectively.
However, DonorSnap’s pricing increases as you add more contacts. The beginner price is $50/month for up to 1,000 contacts. Then, it increases to $70/month for up to 2,500 contacts.
Bloomerang - Best for Small Nonprofits
Bloomerang is an online donor management software solution advertised specifically for small to mid-sized nonprofits. The system empowers organizations to improve donor engagement and donor retention. Bloomerang features interactive dashboards, giving summaries, constituent timelines, email communication tools, and more. Integrating your website with Bloomerang allows you to provide online giving with custom donor forms and event registration.
Bloomerang offers a free version for very small nonprofits that need to store up to 250 records. Paid plans start at $125 monthly for small, growing nonprofits and larger organizations.
Servant Keeper - Best for Churches
Servant Keeper](/church-accounting/servant-keeper/) is a nonprofit software solution designed specifically for churches. This solution includes donor and membership management, sacrament tracking, child check-in and security, real-time reporting, and more. Servant Keeper also gives ministries strong donor and contribution tracking tools.
Churches can choose from on-premises or cloud-based solutions. Servant Keeper has a few apps for mobile devices, including Mobile Ministry, Attendance, Member Profiles, Online Office, and Online Directory. The cloud-based solutions start at $64.99 per month with unlimited users.
Note: Additional church accounting software options are available for faith-based organizations.
Donorbox - Best for Free
Donorbox is a fundraising tool that allows organizations to collect payments through an online donation form embedded on your website or via a popup widget. Donors can choose from various payment methods, including credit cards, PayPal, ACH Transfers, Apple Pay, and Google Pay.
Donorbox is free for nonprofits with less than $1,000 monthly raised donations. For organizations that collect more, payment plans start at $139 per month. Stripe and PayPal payment processing fees will be incurred for any plan.
Blackbaud Raiser’s Edge NXT - Best Cloud-based Option
Blackbaud Raiser’s Edge NXT is a fundraising software with donor management capabilities. The cloud-based platform provides accessibility to users from anywhere and on any device.
Cultivation tools, smart recommendations, data enrichment services, email campaigns, and integrated multichannel techniques enable nonprofits to effectively identify growth opportunities, engage with supporters, and optimize their fundraising efforts. Moreover, its analytics and reporting capabilities help organizations make data-driven decisions, enhancing donor retention and acquisition efforts.
Little Green Light - Most Flexible Pricing
Little Green Light is a donor and customer relationship management solution. To meet the low operating costs of NPOs, the monthly subscription plans are based on the total number of constituents, allowing organizations to scale their usage as they grow. This pricing flexibility can appeal to smaller nonprofits or those on a tight budget.
Custom report generation allows organizations to tailor their reporting needs, while the Flex Importer feature simplifies data imports, making it versatile for various data sources. Little Green Light’s integration with essential web-based services such as PayPal, Wufoo, MailChimp, and Constant Contact enhances its utility for nonprofit operations.
Neon CRM - Best CRM Tools
Neon CRM is a CRM intended for nonprofit organizations. Workflow automation and smart deduplication, which can significantly reduce manual data entry and maintenance, allow organizations to allocate more time and resources to their core mission.
The software also offers flexible pricing options, making it accessible to organizations of various sizes and budgets, starting at $99 monthly for the Essentials Light package. There are also higher-cost plans which offer additional functionality.
Bonterra Guided Fundraising - Best for Omni-Channel Marketing
Donorbox, formerly Network for Good, is a one-stop solution for nonprofits to streamline their operations. Omni-channel marketing tools support all kinds of digital fundraising campaigns.
The many donor management features, including smart donor databases, custom contact profiles, and effective communication tools, empower organizations to build stronger donor relationships. The integrated fundraising, event management, and reporting capabilities help organizations make data-driven decisions.
DonorPerfect - Best Customization Options
DonorPerfect is an adaptable and cost-effective donor management solution. One notable advantage we found is the high level of customization, allowing screens, fields, and reports to meet an organization’s specific needs. This flexibility ensures NPOs can have a tailored solution while benefiting from the simplicity of a ready-to-install system.
DonorPerfect offers a range of pricing plans, making it accessible to organizations of varying sizes and budgets, starting as low as $99 per month for the Lite plan with 1,000 records. However, the need for additional add-ons might make GiveSmart too expensive for smaller nonprofits.
GiveSmart - Best Mobile Tools
GiveSmart is a fundraising and donor management solution with features like mobile bidding, text-to-donate, and live event streaming. This flexibility enables nonprofits to enhance fundraising events and create interactive and exciting experiences for donors and supporters.
GiveSmart supports virtual and hybrid fundraising events, making it adaptable to various fundraising needs and situations. The payment processing integrations, including options like Apple Pay and PayPal, simplify giving for donors.
What is Donor Management Software?
Donor management software makes it possible for nonprofit organizations (NPOs) to manage, track, and execute strategies to engage and retain donations. Donations are a vital component of any NPO, and software enables users to take more control over their donor database. By tracking and analyzing a donor’s transaction or communication history, donor management software helps create targeted email marketing campaigns to encourage online donations, in-person attendance at fundraisers, and more ways of giving.
With the right donor management software, NPOs can make it easy for any number of users or volunteers to take advantage of powerful donation tools. Analyze canvassing trends to identify areas of success and opportunity in fundraising. And with powerful communication tools like email campaigns, mail-merged letters, and financial contribution statements, staying in touch with donors is easier than ever before.
Key Features
| Feature | Description |
|---|---|
| Customizable Donor Profiles | Create any custom field of information you feel would be beneficial to track, such as contact information, gift sizes, date of last gift, campaigns contributed to, payment methods, recent communication efforts, and more. |
| Dashboard Views | Gain a complete overview of your data that will show ongoing trends on donation pages and allow for better decision-making in future campaigns. |
| Prospect Research Integrations | Import prospect lists and turn them into internal data in your donor management program. This will help identify areas to target and prospects that need to be worked on. |
| Matching Gift Searches | Cross-check a donor’s place of employment to identify any employment gift matching opportunities. |
| Mailing Lists Management | Create a direct mail campaign or an email campaign by utilizing donor information, which can encourage crowdfunding and peer-to-peer fundraising efforts. |
| Document Management | Share documents with your team regarding specific donations, contribution campaigns, or specific trends that may be noticed over time. |
| Online Fundraising | Link a donation page with your company website to accept pledges and donations online. Additional capabilities include allowing donors to register for fundraising events and send reminders about upcoming events. |
Key Benefits
Here are some key benefits donor management software offers its users:
- Comprehensive contact management: Acting like a customer relationship management (CRM) solution, donor management software allows NPOs to manage all donor contact records to ensure information is complete and up to date. Data from numerous spreadsheet or database sources can be imported and combined by reporting tools, making it easy to remove or merge duplicate entries, search names and addresses, and more. Nonprofit CRM can also directly link individuals, highlighting their relationships and affiliations.
- Better donor communication: Donor management software can turn your donor database into a full communications platform. Email integrations with popular solutions like Constant Contact send acknowledgment letters in batches, distribute contribution statements, and share online fundraising campaigns. Messaging capabilities also make it possible to import data from Excel, generate mailing labels, mail merge letters, and fix duplicate entries.
- Improved donor analysis: Use complex logic queries to get the most out of any donor database. NPO software can identify metrics like donation history to improve outreach
- Easy form creation: Whether it’s to gather contact information, recruit volunteers, or solicit and receive donations, donor management software lets NPOs easily create responsive web forms from templates that can be shared through email and social media links.
- Tracking, allocating, and managing volunteer work hours: Many NPOs depend on the generosity of volunteers to help carry out administrative and fundraising tasks. Donor management software helps volunteer workers perform their tasks.
- Increased accuracy: Create a centralized hub for all donor-related activities. Any separate databases, spreadsheets, address books, and payment systems can be linked into one common system to track donors. Doing so can greatly improve accuracy and transparency throughout the donation process, reducing human error.
Price Guide
SaaS subscriptions are available for as little as $9 per month while others are $200 per user per month. Some charge annually to keep operational costs down throughout the year. The more users you have, whether employees, volunteers, or donors, the more expensive software will be.
Fortunately, there are several free options available. Some products are free-to-use for startups or smaller organizations, while others have paid features for additional functionality. Actual costs may depend on the size of your organization or how much you receive in donations weekly, monthly, or annually.
What Are the Current Market Trends?
While nonprofit organizations have a different purpose than for-profit businesses focused on returning value to their shareholders, that doesn’t mean they’re not responsible for managing complex and intricate financial scenarios. Nonprofit organizations must have the right tools to manage their financial matters properly, from grants to recurring gifts.
One of our surveys identified the latest market trends in donation management software:
- 51% of nonprofits already use a donor/contribution management software: Fundraisers rely on three main types of software tools above others for managing their efforts: productivity apps, contribution management, and general accounting software.
- Online fundraising: Raising money online has become a popular and convenient way of soliciting donor funds. Fundraising software makes it easy to share social media links to campaigns for donations, process payments, and automate recurring gifts.
- Cloud-based software: Many donor management software platforms are now being offered as a cloud-based software as a service (SaaS). Donor data stored with SaaS software, charged annually or monthly, can often be accessed anywhere, enabled through a web browser or desktop and mobile apps.
- Mobile giving apps: Remote access now means apps are making it more convenient for donors to give from their phones. Dedicated apps available through the Apple or Android stores can increase potential giving.
Frequently Asked Questions
Does QuickBooks have Donor Management Tools?
What Is the Best NPO for My Organization?
The best donor management software for your organization depends on the size of your NPO operation. While every NPO needs a set of tools to manage and track donations and donors, not every organization needs a larger, more comprehensive standalone solution:
- Startup or small NPOs may want to consider donor management software that integrates with many small businesses’ existing solutions, such as QuickBooks.
- Medium-sized NPOs with a fair number of volunteers and donors should consider solutions that make it easier to parse growing donor databases for better management of donation tracking.
- Large or enterprise-level NPOs should embrace complete donor and volunteer management solutions to track large numbers of volunteers, donors, and events, coupled with cloud-based features to enable access and management on the go from your mobile device.
Many fundraising platforms have basic donor features, which could negate the need for a standalone donor management tool. However, suppose your nonprofit wants to record the long-time giving history of the donor base, encourage monthly donations, and use a more involved marketing plan for peer-to-peer fundraising. In that case, you’re better off with a dedicated donor management system.
