A multi-module management system designed by Ascent Business Systems.
AutomatedService is a management tool for service and repair companies that need to track service history, installed equipment and warranty information, scheduling and service agreements. Enhance existing processes by automating routine tasks. Effectively measure service profitability and performance, increase administrative productivity, and improve your ability to provide superior customer service.
AutomatedService is designed to integrate with award winning back office Sage Software Business Solutions.
Seamless integration to the award winning Sage Software MAS 90 and MAS 200 accounting series. Over 20 modules available to build the best solution to your business!
Investment protection programs to MAS 90 or MAS 200 accounting series. Sage Software award-winning mid-market accounting series. Contact your local Peachtree Resource Center for details.
Eliminate wasted time processing and managing service agreements. AutomatedService automates preventative maintenance scheduling, reoccurring invoicing, contract renewals, and deferred revenue recognition. AutomatedService provides the flexibility to support most agreement requirements: single or multiple site coverage, multi-year, multiple pieces of equipment, PM task based material requirements and multiple contract billing options: PM based, reoccurring, blocks of time or currency, or itemized by equipment coverage.
Integrated into the AutomatedService system is a comprehensive CRM module. In addition to tracking leads and the sales pipeline, users will also have the ability to convert the lead to a customer.
Once the customer is in the system, users will have the ability to track contacts, site performance, profitability indicators, service history, documents associated with the customer, performance logs, job transaction details, etc.
Easily move and assign resources to jobs. Dispatching displays are supported with drill down functionality to import job details including customer, history, documents, equipment, purchases, contracts and more.
Service invoicing does not need to be the business “bottleneck.” AutomatedService includes numerous “service industry” features to streamline the invoicing process. Service invoicing functionality provides invoice line detail auto-fill from previously transacted service transactions and memo notes (onetouch). AutomatedService job costing is the foundation of service management. Job costing starts at the individual transaction and carries forward to the job work orders, job, service contract, equipment, and finally customer site(s).
Call Central is designed to automate logistics. Utilize the easy to use Call Central configurator to monitor, transact and manage jobs to completion.
Allow your techs more control with the MYTECH module. This mobile application allows technicians access to the work order and CRM applications. This allows them to view the work order within the field and review service history.
This module offers much more. Technicians can update the work order with new notes, track billable and non-billable time, manage the inventory, enter field purchases, enter information to their expense report, inspection details, resolution notes and even create new sales leads.
MYTECH supports field signature capture, payment processing and also operaties on most industry standard computers running MS Windows or Tablet operating system.
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