e-Service Suite

Epiphany helps companies automate and streamline their service processes. We offer a single, integrated, web based field service management system. With our cloud-based platform, we give you real-time visibility to your service organization. The result is better, faster and more profitable customer service.

Features of e-Service include:

• Mobile Field Service
• Dispatch & Technician Scheduling
• Service Contracts & Billing
• Work Order Management
• Customizable dashboards
• Real-time service KPI’s
• Advanced Reporting
• Inventory Management
• Job Costing
• Work Order Processing
• Depot Repair
• Invoice Consolidation

Founded in 2002, Epiphany has provided NetSuite services and solutions to hundreds of companies using NetSuite locally and internationally.

As an experienced business software solution developer, we have taken NetSuite one -step further by designing solutions specific to the Field Service industry.

Our comprehensive portfolio of integrated end-to-end solutions allow you to manage essential business processes while leveraging the power of the leading Cloud-based ERP/Financial management suite. Developed 100% using the NetSuite’s SuiteCloud development platform Epiphany solutions allow you to quickly and cost effectively make NetSuite’s cloud your own.

And with eService Suite, Epiphany’s single integrated service management solution, we’ll help you solve your biggest service industry challenges and realize the future of field service!

Contract Management

Are warranty & maintenance contracts a significant asset to your business?

Epiphany’s e-Contracts can help. Organizations that provide warranty and maintenance offerings must meet their customer obligations in order to ensure the continued revenue stream these services offer.

Epiphany’s e-Contracts Solution allows you to:

• Unified view of contracts portfolio
• Optimize contract renewals
• Ensure contract profitability
• Manage warranty exposure
• Bill and recognize revenue accurately

Integrated Calendar

Need to view team/group calendars within NetSuite?

e-Calendar is an integrated calendar for NetSuite that provides the ability to view team calendars for complete color-coded schedule visibility. Users have the ability create events for groups, which may be defined by skill set or region.

Epiphany’s e-Calendar Solution allows you to:

• Calendar View by Date
• Calendar View by Group
  • Including Technicians, Skill sets, Location, Vehicles and More…

Inventory Management

Looking to integration your depot repair processes within NetSuite?

Epiphany’s e-Depot Repair provides full-loop repair history tracking which facilitates compliance with contracts and industry standards within NetSuite.

Epiphany’s e-Depot Repair Solution allows you to:

• Ensure inventory and parts availability
• Manage multi-location parts inventory
• Manage depot repair activities
• Track parts requisitions and ordering
• Effectively process returns

Invoice Consolidation

Are you manually consolidating invoices and estimates to meet your customer demands?

Epiphany’s e-Consolidate lets you automate invoice and estimate consolidation functionality within NetSuite.

Epiphany’s e-CI Solution allows you to:

• Easily combine multiple invoices into one proforma invoice without affecting forecast reports or your general ledger
  • Line item detail is provided
  • Total/Summary information is automatically calculated
• Perform Line Item Consolidation
  • Excellent for special package offerings
  • Ability to order the same item from multiple vendors and consolidate into one line item on the estimate or sales order

Job Costing

Concerned about Job Profitability? Work In Progress? Budget Management?

With Epiphany’s e-Job Costing, you can track revenue, expenses and profitability within NetSuite by Job, Installation, Work Order, Sales Order or Contract.

Epiphany’s e-Job Costing includes:

• Dashboard Driven Management Approach
• Flexible Job Definition
• Time & Materials Tracking
• Revenue & Cost Categorization
• WIP Accounting