Explorer Shafers Service Management

Everything You Need to Manage Your Service Business

Explorer Shafers Service Management Software is an integrated solution that manages your back office, assets, and field labor all in one robust program. Specifically designed for the service and contracting industries, Shafers provides:

• Inventory Management: Searching for inventory is easy and accurate with Shafers’ Inventory Module. Track stock levels, units sold, cost, description, and the location of the company’s inventory, so your technicians always show up with the parts they need to get the job done.

• Dispatching: Use Shafers’ powerful event-driven dispatch board to show you where your technicians are, where they’ve been, and the status of their call, so you always have your finger on the pulse.

• Integrated Accounting: A complete solution that will automate your service-industry based business and complement your business’ operating procedures instead of working against them. Includes A/P, A/R, Payroll, GL, and Billing.

• Job Costing: A complete labor and material cost tracking program with the versatility to suit any industry’s needs.

• Mobile Office: A true mobile office field service solution giving each technician the ability to create, print, and distribute professional invoices to your customers at the time of the call.

• GPS Vehicle Tracking/Fleet Management: Easily track your service vehicles in the field by seeing the results on a map. Dispatchers can quickly manage your fleet, and in real-time, right from the dispatch board. Save on fuel costs by dispatching the closest available technician to the job.

• Flat Rate Pricing: Print a complete, professional flat rate pricing book and bill, then process flat rate calls in the back office or on your mobile device.

• Business Analytics: A set of tools created to help you successfully run your business by organizing and presenting critical business information in an easy-to-read and intuitive format. Now you can create your own pie charts, bar charts, and more. Track important data easily. Quickly drill down to see the details and identify issues early.

• Dashboards: Your user interface organizes and presents your most important business information in an easy to read format. Create dashboards that include interactive Key Performance Indicators. View your data your way.

Available Modules

• Accounts Payable
• Accounts Receivable
• AVL Live/GPS
• Dispatch
• General Ledger
• Flat Rate Database
• Inventory
• Job Cost
• Maintenance Agreements
• Map Link
• Mobile Office
• Payroll
• Purchase Orders
• Quick Quotes
• Sales & Marketing
• Service Work Generator