A multi-module management system designed by Information Integration Group.

About Service Maestro

IIG’s Service Maestro enhancement, built into the user interface of either Sage 100 (formerly MAS90 / MAS200) or Sage 500 (formerly MAS500), is designed to completely handle a company’s service management needs, ranging from the easy entry of service calls and tasks to the management of field technician schedules, and from real-time labor and materials invoicing to the streamlined management and costing of service contracts. Most importantly, additional Sage 100 / Sage 500 concurrent user licenses are not required for Service Maestro users, including for field service technicians accessing the Service Maestro on a mobile handheld device.

Here are some key vertical-specific features of IIG’s Service Maestro:

Technician Scheduling

  • Manage field technicians’ activities with an easy-to-use, drag-and-drop Dispatch Board.
  • Create multiple Dispatch Board views by defining the information displayed for each service call, in addition to the selection criteria for displayed service calls.
  • Add new service calls using the Service Maestro’s Dispatch Board.
  • Automatic generation of service calls and tasks based on defined preventive maintenance contracts.
  • Automatic creation of installation-related service calls based on options selected during sales order entry, as well as routing options defined for a given item.
  • Match technicians’ skills to specific requirements defined for the nature of each task.
  • Track technicians’ availability and alert them in real time about customer scheduling conflicts.
  • Communicate dispatch information to technicians’ handheld mobile devices via email, text message or fax.
  • Display the history of service calls for a specific item/serial number, or for a specific location.
  • Automatic generation of installation tasks based on routings defined from a sales order.

Optional Mobility & Mapping Integration

  • Developed by IIG’s in-house programmers by utilizing Sage Software’s own SData technology, IIG’s optional yet seamless Mobile Field Services integration with Sage 100 allows field technicians to use their mobile handheld devices – including iPads, iPhones, Android and Microsoft Surface devices, various other tablet PCs, and Netbook and Notebook laptops – to:

    • Access task and dispatch information while in the field.
    • Change the status of assigned tasks and dispatches.
    • Enter labor and materials used in the field.
    • Generate invoices while in the field.
    • Access historical and existing information about customers, and previous service calls and tasks.
    • Access equipment repair history.
    • Capture customers’ signatures over completed tasks and dispatches in real time.
    • Enter updated information either online or offline while in the field.
    • Load trucks with materials, in addition to scheduling and completing deliveries.
  • Additional Sage 100 / Sage 500 concurrent user licenses are not required for field service technicians utilizing the Service Maestro on a mobile handheld device.

  • Integration with MapQuest, MapPoint and other route optimization mapping solutions allows dispatchers to view the location of each field technician, in addition to routing technician service calls accordingly.

Billing & Contract Management

  • Streamline billing by allowing the loading of labor and materials for service calls into Sage 100 and/or Sage 500’s Sales Order entry screen, or to an invoice transaction.
  • Automatic generation of renewal invoices for annual contracts.
  • Track the profitability of contracts by analyzing billings and costs incurred for materials and services rendered during the term of a contract.
  • Deferred revenue tracking for annualized contracts.
  • Generation of warranty contracts for each item.
  • Ability to set rates for labor and materials based on defined contracts.
  • Automatic generation of service calls based on preventive maintenance contracts or processed installation sales orders.
  • Automatic creation of contracts from the Sales Order module using template contracts linked to inventory items.
  • Integration with Sage 100 / Sage 500’s Business Insights Explorer for access to information filtered by task type, contract, or technician.

Inventory Control

  • Track inventory at a customer site and maintain inventory in technicians’ trucks.
  • Allow for the creation of purchase orders for materials needed during service calls. A visual display notifies dispatchers if products have been received for a generated purchase order.
  • Allows for the entry of field data on mobile handheld devices.

Service Maestro - Job Costing

IIG’s Service Maestro enhancement lets you take control of all aspects of in-house and field repairs, either under warranty or billable, while you gain more value from your MAS 90/200 or MAS 500 investment.

  • Quick entry of task information
  • On-line access to historical repair and warranty information for equipment
  • On site
  • Repair estimating – listing of parts and needed for the service call
  • Skill Match – Match call requirements with technician availability and skill set
  • Quick dispatching of tasks entered – prioritize and accelerate calls not completed
  • Auto task generation for preventive maintenance contracts and installation
  • Sales orders
  • Billing for the services – parts and labor

Service Maestro- Time & Billing

IIG’s Service Maestro enhancement lets you take control of all aspects of in-house and field repairs, either under warranty or billable, while you gain more value from your MAS 90/200 or MAS 500 investment.

  • Quick entry of task information
  • On-line access to historical repair and warranty information for equipment
  • On site
  • Repair estimating – listing of parts and needed for the service call
  • Skill Match – Match call requirements with technician availability and skill set
  • Quick dispatching of tasks entered – prioritize and accelerate calls not completed
  • Auto task generation for preventive maintenance contracts and installation
  • Sales orders
  • Billing for the services – parts and labor

Service Maestro-Work Order Tracking

IIG’s Service Maestro enhancement lets you take control of all aspects of in-house and field repairs, either under warranty or billable, while you gain more value from your MAS 90/200 or MAS 500 investment.

  • Quick entry of task information
  • On-line access to historical repair and warranty information for equipment
  • On site
  • Repair estimating – listing of parts and needed for the service call
  • Skill Match – Match call requirements with technician availability and skill set
  • Quick dispatching of tasks entered – prioritize and accelerate calls not completed
  • Auto task generation for preventive maintenance contracts and installation
  • Sales orders
  • Billing for the services – parts and labor

Product Overview

Market Focus

Ratio of reviewers by organization size.

Industry Focus

Ratio of reviewers by sector.

44%
44%
Service
22%
22%
Construction
22%
22%
Manufacturing
6%
6%
HVAC
2%
2%
Real Estate

User Reviews of Service Maestro

★★★★★
★★★★★
Submitted on June 22nd, 2021 by Vickie C.

Our entire staff uses Core for time entries and before Core we used to hand enter timesheets manually. The reports are also hugely useful and help project managers keep track of budgets in real time. We’re still learning and finding new ones that are useful to us.

The Good…

We use the Time, Billing and Project Management modules; with this, I’ve been able to reduce time spent on billing (and have much better analysis tools) even as our company has grown.

The Bad…

Sometimes loading of project lists is a little slow/temperamental, but nothing major.