Enterprise field service management software.
The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
From dispatch and routing to completing work orders, managing invoices, even upselling and cross selling, Sky Mobile delivers the capabilities and resources your people in the field need to provide customers with the best service possible on virtually any mobile device. Extend the power of Sky to the field with Native Apps for IOS, Android and Windows mobile devices, or connect any smartphone, tablet, or laptop.
Full-featured version of Microsoft Dynamics CRM can help reduce costs and increase profitability by organizing and automating business processes. Increase opportunities for cross-selling and up-selling, exceed customer satisfaction and loyalty with insights and analysis into what they truly need, innovate with multichannel marketing automation and analytics, and even integrate daily communications in social media. All customizable for the way your business runs.
Adapters optimize Sky’s Simplified Integration Engine for use with popular CRM and ERP applications, including Microsoft Dynamics GP, NAV, AX and CRM, Salesforce, SAP R/3 and BusinessOne, Oracle JDE and many more. Sky’s integration engine supports XML, CSV, and Web Services bi-directional integration with virtually any enterprise system – no coding required.
Automated Telephone Outbound Notification (ATON). Sky Notify provides a robust platform of call management functions designed to enable Sky to perform dialer functions including automatic outbound voice calls without the need for costly hardware and software.
The industry’s most advanced automated resource routing engine optimizes your mobile workforce and asset utilization, enhances service and improves customer satisfaction.
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