Field work. It even sounds a bit wild. It certainly isn’t the black and white environment of the accounting office. But if your company installs, services, repairs, or does any other type of field work, you’re likely trying to bring a measure of organization to your field service management. Doing so can have major benefits. With the right software, you can more efficiently create quotes, dispatch techs, estimate jobs, track costs, and handle work orders. Positioning your company to more swiftly and reliably deliver services is critical to the successful service business. Read on to find out more about how the right field service management software can help you accomplish these goals and which features you can rely on to get you there.
Service departments are getting smarter about their service operations. Decision makers are realizing automation is necessary to keep pace with competition–and the rest of the company. More market competition means service based organizations are facing increased commoditization. In light of this challenge, it’s crucial to improve the “customer experience” to distinguish yourself from the pack. When you get down to it, creating customer loyalty starts on the job site. The company that reliably gets its service staff onsite, effectively completing work, and billing accurately is the company that has taken a major step towards differentiating itself from the competition. The right software program is an accelerator in terms of more quickly meeting these objectives.
Improving customer loyalty is not the only business benefit of field service management. Obtaining a clear picture of your dynamic service costs can allow your company to spot unnecessary expenses and inefficiencies. Field service solutions featuring key performance indicators (KPI’s) provide a starting point for creating benchmarks and establishing goals. Creating visible company standards and performance metrics allows your company to track improvements over time. This information can help you focus on targeting gains in the procedures your service work revolves around.
Many field service solutions integrate with other accounting and ERP software programs. Most field service solutions include the following functionality:
Many service based companies have started using field service software to improve communication, streamline workflows, increase productivity, and enhance the overall customer experience. For many companies, the service department is assuming a more prominent role in the organization in terms of driving revenue and adequately maintaining existing customer accounts. Odds are many of your employees are taking on new roles and responsibilities such as sales, account management, estimating, and public relations in an effort to improve service delivery. Leveraging field service technology can provide you with the platform to properly track and understand service costs. The intelligence and automation which a properly implemented field service solution can provide will allow your service department to become more efficient, and will arm you with the necessary perspective and tools to increase your bottom line.
Finding the right field service management solution can seem like a difficult task. But it doesn’t have to be. Our free software search service will help save you time finding the right program for your organization. Get started today!