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Field Service Software

Field work. It even sounds a bit wild. It certainly isn’t the black and white environment of the accounting office. But if your company installs, services, repairs, or does any other type of field work, you’re likely trying to bring a measure of organization to your field service management. Doing so can have major benefits. With the right software, you can more efficiently create quotes, dispatch techs, estimate jobs, track costs, and handle work orders. Positioning your company to more swiftly and reliably deliver services is critical to the successful service business. Read on to find out more about how the right field service management software can help you accomplish these goals and which features you can rely on to get you there.

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Find out why thousands of businesses trust Software Connect to help narrow down thousands of options to a managable list of top recommendations. There’s no pressure, no obligation, and no cost. Sound good? Let’s get started!

The companies and representatives you sent our way were prompt and thorough… I definitely would recommend your company as a means to exploring options with qualified providers. — Bruce Conley
Your service saved me some very valuable time and hooked me up with some excellent resources. Thanks for providing this top-notch service. — Linda Vittori
Thanks! Having a service like this to help navigate the ocean of accounting software and help identify potential good-fits without having to delve through numerous bad-fits is of tremendous value! — Mark Carpenter

Why properly accounting for field service work is important

Service departments are getting smarter about their service operations. Decision makers are realizing automation is necessary to keep pace with competition—and the rest of the company. More market competition means service based organizations are facing increased commoditization. In light of this challenge, it’s crucial to improve the “customer experience” to distinguish yourself from the pack. When you get down to it, creating customer loyalty starts on the job site. The company that reliably gets its service staff onsite, effectively completing work, and billing accurately is the company that has taken a major step towards differentiating itself from the competition. The right software program is an accelerator in terms of more quickly meeting these objectives.

Improving customer loyalty is not the only business benefit of field service management. Obtaining a clear picture of your dynamic service costs can allow your company to spot unnecessary expenses and inefficiencies. Field service solutions featuring key performance indicators (KPI’s) provide a starting point for creating benchmarks and establishing goals. Creating visible company standards and performance metrics allows your company to track improvements over time. This information can help you focus on targeting gains in the procedures your service work revolves around.

Functionality typically found in field service solutions

Many field service solutions integrate with other accounting and ERP software programs. Most field service solutions include the following functionality:

  • Estimating and Quoting. Designed to help you quickly prepare estimates, quotes, or proposals for a specific job or project. Typically, estimating functionality allows you to place a bid, and in some cases translate the bid or quote over to an actual invoice.
  • Work Order Management. Simplifies work order assignment and tracking in order to ease the management of business tasks.
  • Asset Tracking. Allows you to track the purchases of equipment, vehicles, buildings, tools, and other assets for depreciation, inventory, and tax treatment. Depreciation data and gain/loss detail helps you properly account for each asset during ownership and at disposal.
  • Service Contracts. Helps create service agreements and automatically schedule recurring service and preventative maintenance.
  • Field Service Scheduling. This typically allows you to schedule to right fitting worker to a job with less manual effort. Allows you to better find and fill time slots that communicates & integrates with your workforce in the field.
  • Dispatching and Fleet Management. Dispatch service calls and integrate that into a schedule with two-way communication into the field. May include mapping, vehicle monitoring, routing, and GPS functionality.
  • Mobile Capabilities. Allows you to send job related data from PDA’s, tablets, smart phones, and laptops. Mobile technology is rapidly changing in the field service industry.

Potential Benefits

  • Increased customer satisfaction and retention
  • Tool to fight increased industry commoditization
  • Reduce scheduling time
  • Reduce fuel costs
  • Reduce overhead
  • Improving how work orders are scheduled and invoiced
  • Improved client records
  • Reduced customer response time
  • Remote instant access
  • Improved internal communications
  • Better employee and equipment monitoring for safety and security
  • Improved maintenance and service contract management

The importance of leveraging field service technology

Many service based companies have started using field service software to improve communication, streamline workflows, increase productivity, and enhance the overall customer experience. For many companies, the service department is assuming a more prominent role in the organization in terms of driving revenue and adequately maintaining existing customer accounts. Odds are many of your employees are taking on new roles and responsibilities such as sales, account management, estimating, and public relations in an effort to improve service delivery. Leveraging field service technology can provide you with the platform to properly track and understand service costs. The intelligence and automation which a properly implemented field service solution can provide will allow your service department to become more efficient, and will arm you with the necessary perspective and tools to increase your bottom line.

Take the next step

Finding the right field service management solution can seem like a difficult task. But it doesn’t have to be. Our free software search service will help save you time finding the right program for your organization. Get started today!

Popular Field Service Software Products

Looking for great field service software options? Below you can check out a list of the products most commonly considered by others searching for field service software. The list on this page is based on many years of real software matches. But everyone’s needs are different. Browse for fits with your specific requirements or let us help you identify your top options.

Which software is right for you? Get quick and accurate recommendations.

What if you could simply tell someone about your software needs and they’d find your best choices? Look no further. We’ll listen to your needs and find your top software matches. That’s it. There’s no pressure, no cost.

The companies and representatives you sent our way were prompt and thorough… I definitely would recommend your company as a means to exploring options with qualified providers. — Bruce Conley
Your service saved me some very valuable time and hooked me up with some excellent resources. Thanks for providing this top-notch service. — Linda Vittori
Thanks! Having a service like this to help navigate the ocean of accounting software and help identify potential good-fits without having to delve through numerous bad-fits is of tremendous value! — Mark Carpenter
  • Infor Service Management by Infor

    ##Infor Service Management One end-to-end solution manages the entire company. Advanced functionality supports efficiency. Familiar Microsoft tools and navigation. Embedded best practices and workflows. At-a-glance analytics...

  • Foundation 3000 by Softrend Systems

    For Field Service companies that Service, Sell or Rent Equipment, having a single Integrated software solution is key to becoming truly efficient and ultimately profitable. Foundation 3000 enables your Service business to succeed by integrating...

  • ComputerEase Construction Software by ComputerEase Software

    With ComputerEase you can control costs during the job, produce more accurate estimates; improve job profitability, control vendor and subcontractor costs, manage cash flow, and better know your business from a financial point of view. We have built...

  • Technisoft Service Manager by Technisoft

    Technisoft Service Manager is a full integrated ACCPAC solution focusing on the Service and Job Management industries. It is the Front End product that will drive your business on a daily basis and assist in the planning, controlling and organizing...

  • Service Maestro by Information Integration Group

    IIG's Service Maestro enhancement, built into the user interface of either Sage 100 (formerly MAS90 / MAS200) or Sage 500 (formerly MAS500), is designed to completely handle a company's service management needs, ranging from the easy entry of...

  • FieldVu Express by VistaVu Solutions

    Integrated 360-degree visibility, all in one system. FieldVu Express is an all-in-one business software solution built on SAP Business One that monitors and manages everything that matters to your business, including: initial job and contract...

  • Service Pro by MSI Data

    Service Pro, MSI Data's flagship field service software, provides an easy to acquire and easy to deploy solution for managing all aspects of enterprise wide service management, including call center, dispatch, contracts management and spare parts...

  • Service Dispatch by Nextsoft

    The Service Dispatch solution gives you all the tools you need to effectively manage your service department. With this system you will be able to take, track, and bill for service and installation work. Work Orders Work Orders, outlining a...

  • Field Service Management by Open Door Technology

    An Oilfield Service System from Open Door Technology automates your business with features including automated field ticket import, rapid invoice processing and centralized field job information. Software from Open Door Technology will automate more...

  • ServQuest by Prism Visual Software

    ServQuest is a field-force automation software solution that allows users to generate service work orders, dispatch technicians, check inventory, track equipment and communicate wirelessly with the desktop dispatcher. Service orders may originate...

  • Alert Field Service by FieldPoint Services Applications

    Alert Software is a .NET web-based service management, job costing and professional services automation product with full mobility capabilities. It provides Dynamics GP or QuickBooks customers with a highly customizable front-end application while...

  • SERVICE BRIDGE by Advocate Software

    Service Bridge is a premier software product for service-based businesses. Service Bridge employs the industrial strength relational database technology of MS SQL Server. This architecture provides single user capability as well as unlimited...

  • AutomatedService by Ascent Business Systems

    AutomatedService is a management tool for service and repair companies that need to track service history, installed equipment and warranty information, scheduling and service agreements. Enhance existing processes by automating routine tasks....

  • Explorer Shafers Service Management by Explorer Software

    Everything You Need to Manage Your Service Business Explorer Shafers Service Management Software is an integrated solution that manages your back office, assets, and field labor all in one robust program. Specifically designed for the service...

  • ESP ‑ Field Service by Evron Computer Systems

    ESP, Evron's Service Package solution, addresses every step of the field service life cycle, from establishing contracts to dispatching service personnel to performance monitoring. Call Management Service Call Management Customer...

  • Viewpoint for Field View by Viewpoint Construction Software

    With mobile capabilities, project teams on job sites can spend less time entering data while making better and faster decisions managing projects. The right technology allows them to quickly and easily record and capture data, make observations,...

  • FieldAware by FieldAware

    FieldAware is a made-for-mobile, cloud-based software was designed from the ground up to provide ease-of-use with total flexibility. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition....

  • Field Service Management ES by Intuit

    Connect your office and service technicians so you can schedule more jobs and get paid faster. Worry less about work order status, technician productivity and receivables. Intuit Field Service Management ES simplifies your business and gives you...

  • GraVoc Field Service (GFS) by Gravoc Software

    The GraVoc Field Service application streamlines your professional services organization by tracking all of your service calls electronically throughout their life cycle within your organization from call entry, dispatch, service completion and...

  • FieldVu Mobile by VistaVu Solutions

    FieldVu Mobile, a web-based offline field data capture tool, gives you the power to access job information from the office, collect and transmit data on labor, equipment and material usage from the field, and secure approvals through any...

  • FieldEase by ComputerEase Software

    FieldEase is a field-to-office component that instantly integrates data from job sites into ComputerEase Software. FieldEase runs on mobile devices, including iPads and other tablets as well as smartphones with the ComputerEase Time Entry App....

  • FrontLine by Ormandy

    FrontLine is our registered software product developed to exclusively serve the equipment service industry. A true Windows user interface (event driven) eliminates the use of menus and having to go from one program to another to perform tasks. It...

  • FIELDBOSS by FieldBoss

    FieldBoss automates workflow for companies in the field service industry. It allows those companies to dramatically improve their efficiency and reduce their operating costs while improving the level of customer service that they can provide to...

  • ServiceVIEW by Acumen Data Systems

    ServiceVIEW ensures that everyone – from mobile workers to managers – has the most accurate and timely information available to make more informed decisions. This means you can respond faster to customers and drive higher productivity from the...

  • SME by High 5 Software

    SME - Service Management Enterprise is a modular based software program that is intent on helping you manage your customers, staff, maintenance, and inventory. The modules used in this system are as listed below: Sales - This module allows you...

  • Mobile Computing by ICS Computing

    Mobile Computing is all about taking technology out of the back office and giving it to staff at the point of activity. Whether it is supporting a field salesperson to maximise sales success and expidite order dispatches, allowing a delivery driver...

  • CityStreets by Innovative Software Services, Inc

    Innovative Software Services, Inc. would like to introduce you to CityStreets, the newest and most advanced work order software on the market today. If you’re tired of working on old, difficult to use software, then CityStreets is what you are...

  • Jonas Mobile by Jonas Construction Software

    Processes work orders at the job site, from dispatch to completion. Giving your technician access to customer and site information, warranties, equipment history, billing preparation and signature...

  • Klox by Klox

    Klox is a mobile operations management system customized for the specific needs of contractors with field-based employees, like plumbers, electricians, HVAC companies, energy field service and IT/datacom. Klox connects the office with the field,...

  • NextService by KLUGO Group

    #Cloud-Based Field Service Management Solution# Manage your service business through one dashboard view. Cloud-based and accessible anywhere and anytime, NextService will optimise your processes, delivering field service management and giving...

  • FieldOne by Microsoft

    The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and...

  • T&M Billing/Dispatch Manager by ConEst Software Systems

    T&M Billing Manager: T&M Billing Manager is a powerful, easy-to-use billing management tool for scheduling work crews and equipment, generating detailed work orders and processing accurate invoices for all your...

  • Servicom by Corrigo

    Servicom is the award-winning, best of breed software solution for managing your service business. Specifically designed for the needs of contractors involved in service work (specialty contractors), Servicom facilitates every phase of the field...

  • ServMan Software by CubeSix

    Service management software including Dispatching, Order Tracking, Preventive Maintenance Administration, Job Costing, Inventory Control, Flat Rate Pricing, Maintenance Tasking, Production Orders, Accounts Receivable, Accounts Payable, Invoicing and...

  • Scheduler Pro by Custom Design db, LLC

    Scheduler Pro Application offers you the ability and ease of scheduling employees and projects. This customized application allows you to schedule services on a calendar. This application is useful for small medical practices, maid services, air...

  • Fieldskill by Eontek

    Fieldskill is a feature-rich application which provides a strong basis and tools for your field service business. From managing your team’s schedule to sending invoices to your clients, FieldSkill will keep your business running smoothly. It...

  • e‑Service Suite by Epiphany

    Epiphany helps companies automate and streamline their service processes. We offer a single, integrated, web based field service management system. With our cloud-based platform, we give you real-time visibility to your service organization. The...

  • equip‑soft by Equip-Soft

    Our goal with Equip-Soft is to provide a 90-95% out-of-the-box fit for our equipment distributor customers. We achieve this by providing tailored, configurable Enterprise Resource Planning (ERP) software that meets the specific industry needs of...

  • TraxFast MC2 by eTeklogics

    The hardest to find valuables are those located outside the confinement of four walls of a building. Even more difficult are the mobile assets that can routinely move from one outside location to another. That is why TraxFast™ MC2 was...

  • Exact Field Service by Exact

    Exact Field Service Exact Field Service provides a powerful set of business tools to help service organizations optimize the efficiency and effectiveness of their entire team. Exact Field Service enables organizations to wrap their arms...

  • FACS Management System by ABS-American Business Systems

    The Service Management System automates the most important parts of a service business: tracking service calls, dispatching technicians, renewing contracts, billing customers and monitoring corporate profitablity. Service Management interfaces...

  • AyaNova by Ground Zero Tech-Works

    Our AyaNova service management and workorder software provides practical, affordable, easy to use service management, dispatch scheduling and work order software for Windows. Anywhere service is to be scheduled, tracked and dispatched, AyaNova®...

  • B2W Maintain by B2W Software

    B2W Maintain keeps your revenue producing equipment on the job by minimizing unplanned downtime and optimizing production. How? By facilitating communication about equipment maintenance between the shop and field; maintaining information about...

  • Field Service Management Software by Bella Solutions, Inc.

    Bella provides an easy-to-use and all-inclusive web-based Field Service Management Software specifically designed to manage your Field Service business from any computer, laptop, smartphone, or tablet. No expensive and complicated software or...

  • blueService by BlueFolder

    blueService can schedule your employees, track your workload, deliver the best service, and help you bill for the work you do. blueService allows an employer to check the availability of their employees, assign and alert your team, and manage...

  • BMB iSell/iServe by BMB Group, Inc

    The Move Division of BMB specializes in Enterprise Mobility software for Fast Moving Consumer Goods (FMCG) wholesale distribution, field service organizations and companies with complex mobile business processes. We've been very successful with...

  • Point of Activity Service Call by Point of Activity

    Point of Activity Service Call offers a complete package for Pocket PC users. This field automation tool allows for synchronization between handheld devices and QuickBooks® Pro or Premier 2002 or Higher and Enterprise V3 or Higher. It is...

  • RMI ADVANTAGE by RMI

    ADVANTAGE is a fully integrated solution designed for businesses that rent, sell, and service equipment. ADVANTAGE eliminates the need for multiple, disparate systems and ties all of your critical business functions together. With ADVANTAGE you...

  • FOCUS Service Software by RTM Computer Solutions

    Today more than ever, our demanding economy requires that every business closely monitor and effectively manage their resources. This is especially true of the service industry where competition is often fierce. As a leader in innovated ideas and...

  • Wintac by Intac International

    Are you a service company? Do you have field technicians/employees? Do you have between one and sixty service trucks/vehicles in the field? Do you have between one and twenty office personnel? Are you looking for software that will...

Your Field Service Software Recommendations

Ready to find out which software solutions are best suited for your needs? Great! Understanding that you’re motivated to find field service software gives us a great start. We’ve helped companies of all shapes and sizes meet their field service software needs. With a bit more information about your unique requirements, we’ll narrow down to your top options. Let’s get started!

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