A fleet tracking and field service system designed by Advocate Software. It was acquired by GPS Insight in 2020 and is now part of that software.
ServiceBridge was a tracking software product for service-based businesses. Now merged with GPS Insight, ServiceBridge employs the industrial strength relational database technology of MS SQL Server. It came with Customer Maintenance, Inventory Control, Equipment Tracking, Service Tickets and Order Entry, Technician Scheduling and Dispatching, Service Plans and Warranty Management, recurrent scheduling, Quotation and Invoice administration and report creation using Crystal Decision’s Crystal Report Writer.
ServideBridge offered users a direct link to BusinessWorks and QuickBooks accounting packages. This link included full synchronization of invoices and customer information. ServiceBridge also featured service contract management functions and recurrent scheduling.
Virtually all of the free field service software has more functionality than ServiceBridge. The other paid options are leaps and bounds better. Everything that’s “on the roadmap” either takes significantly longer (usually years longer) than they promise, or simply never materializes at all. At the same time, they don’t integrate/sync easily with other programs, and will only provide a public API - not assist in any way with implementing the integration. I could never, in good conscience, recommend that anyone use Servicebridge.
Nothing. There’s nothing that they’re currently doing well.
Literally everything. If we weren’t contractually obligated to use them per our franchise agreement, we would have left years ago.
Since we started using ServiceBridge two years ago we have experienced growth nearing 60% and we have separated ourselves from our competition. We have recently entered into a service agreement with a Canadian grocery store chain that has 300 plus outlets throughout the country.
A major reason we were able to obtain this large account was due to the power of ServiceBridge. Our ability to produce a work order/invoice quicker than anyone in the country is a huge benefit both to us and our customers. Through ServiceBridge we can track customers warranty parts and ensure they receive full value of manufacturer’s warranties.
The way ServiceBridge allows us to manage call loads and respond to our customer’s needs so efficiently cannot be overstated. We are able to save this particular customer time and money through the powerful customer web portal, which allows their district managers to spend more time increasing profits and less time tracking work progress and invoices.
ServiceBridge has increased our lead to-sale ratio, as we are now able to show the customer photographs of the damage we find during the inspection on their homes. Customers better understand our pricing and requirements for the work to be completed. This has been and continues to be a great selling tool and is great for increasing our reputation as an honest and transparent company.