123Landlord

There seems to be no support for this platform. Nearly every month I have received a server error preventing me from accessing any information. It always took over a day to resolve. Now I have been without access for nearly 2 weeks and there is no response to problem tickets logged. There is no phone support or chat support even though it is listed as being available.

The software itself is user friendly. However, tech support is non existent. I sent an email 6 days ago and several since then in regards to a server error. I have had no response at all. Telephone numbers do not work. There seems to be no way at all to get in touch with this company. I can’t even recover my information from the site. This will cost me months of data entry not to mention the accounting issues. NIGHTMARE!

Extremely slow movement from one platform to another within the site. Zero customer service or online support (even though the site advertises chat support). No response or VERY delayed responses when emailing concerns, questions, problems with the site. Site goes down often with zero notice and no expected time frame for repair. I am EXTREMELY disappointed in this program. Our company pays for the highest numbers of entries and we are looking for a new software now. Considering we have hundreds of entries, this is not an easy decision to make after all data has been entered. However, this is by far the worst program and customer service I have ever experienced.

Online payments from tenants is broken. Has not been working for 5 days. Company has no ETA for resolving. Doesn’t look like they are actually supporting this product anymore. Last new feature was added a year ago. Hard to get in touch with support. Online forms are broken links.

I subscribed to 123landlord a few months ago because it appeared to be great software. I soon discovered that the software still has three major bugs in it (the online payments don’t work, the custom domain does not work, and the prefillable pdf forms don’t work). Also you are supposed to be able to create online applications that feed into the software, and that does not work. Nothing ever gets fixed. I tied contacting technical support, and I got totally ignored. However, after I posted a scathing review on FaceBook of how bad 123landlord is I got an immediate response from Anthony R who at least responded to me a few times, but he failed to fix a single problem with the software. (BTW, I noticed that the reviews no longer appear on their FaceBook page). Finally I emailed asking to cancel my subscription to that horrible product, and I assumed (incorrectly) that someone would actually do it. Of course I got billed again. I am looking for something that actually works.

I tried a good amount of PM software.

I settled for 123Landlord.com. The thing that I found clunky with the rest of them was: You need Work orders and track what gets paid for what property and what tenant, expenses bills and so on. Open work orders, in-progress orders, advances made to contractors. yes this last one is BIG, you always pay 50% down say and the rest on delivery. I couldn’t find a system that was handling all this stuff so nice. Plus the price to start with few units is two Starbucks per month :)

We searched for a while but nothing seemed to work for what we needed, until I tried 123Landlord. It works great for our team. Our clients who we’ve shared reports with also appreciate the bookkeeping and ease of use.