The Best Service Dispatch Software

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Dr Dispatch Screenshot

Dr Dispatch

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Dr Dispatch is a trucking and brokerage dispatch software solution for small to medium-sized businesses. This system assists with dispatching, cash flow management, equipment scheduling, and more. Whether you’ve been in the trucking sector for decades or just launched last week, Dr Dispatch software features the tools to help your business soar. A 15-day free demo is available. @vimeo Truck Load Management; Contact Management; Invoicing; Accounts Receivable/Accounts Payable; Reporting;
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Starting Price
$99/month
Client OS
Windows
Deployment
On-Premises
FieldAware Screenshot

FieldAware

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FieldAware is a made-for-mobile, cloud-based software was designed from the ground up to provide ease-of-use with total flexibility. With FieldAware, you will amaze your customers, make your team more productive and stay ahead of your competition. Your business deserves the most powerful and easy to use field service management system available, including work order management, job scheduling, dispatch, customer data & asset management, accounting integration and more. and Compress billing
Starting Price
$70/user/month
Client OS
Web
Deployment
Cloud Hosted
ServiceMax Screenshot

ServiceMax

ServiceMax Field Service Management software is designed for equipment manufacturers and service providers. Mobile apps are available for iOS and Android devices to assist field technicians and service managers access service delivery information and processes anywhere. Mobile Field Service Management; Schedule and Dispatch; Work Order Management; Preventative Maintenance; Parts Management; Reporting; Complex Jobs Planning; and Contractor Management. Life Sciences and Medical Equipment;
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
Omnitracs Screenshot
Omnitracs has developed a comprehensive portfolio of fleet management solutions including integrated software, SaaS applications, and analytics platforms designed for commercial fleets. Omnitracs is dedicated to delivering value to fleets of all types and sizes, whether private or for-hire, and long-haul or local. Vehicle fleets across the globe depend on these transportation management solutions to maximize their resources, protect their drivers, and monitor operations. Omnitracs’ commercial
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Starting Price
$23/user/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
Samsara Fleet Management Screenshot
Samsara’s fleet management solution is built for small businesses to large enterprises. The software is cloud-based and features mobile apps for iOS and Android devices. Real-time GPS tracking is available, allowing you to ensure driver safety and monitor locations. Real-Time GPS Tracking; Trailer Tracking; Safety and Dash Cams; Routing and Dispatch; Document Management; Fleet Maintenance; Reporting; ELD Compliance; and WiFi Hotspot. Food and Beverage; Oil and Gas; Transportation and Logistics;
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
AXON Screenshot

AXON

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The best trucking company software packages on the market today are “integrated” systems. That means that the programs are linked together. When you add an invoice to your invoicing program, it updates the records in your Accounts Receivable system.
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Client OS
Windows, Web
Deployment
Cloud or On-Premises
ServiceTitan Screenshot

ServiceTitan

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ServiceTitan is a home service management software and mobile app that gives your techs the tools they need to provide efficient services and improve your company’s sales. Find customer service information & job history, track equipment & parts inventories, monitor client communication, and track time from anywhere. Dispatching; Scheduling; Call Booking; Marketing; Reporting; and Integration with Sage Intaact and QuickBooks . ServiceTitan is a popular solution for professionals in: HVAC;
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
RazorSync Screenshot

RazorSync

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RazorSync is a mobile field service software solution that lets you schedule jobs, process payments, and manage workers from anywhere. This software streamlines business process to shorten billing cycles, cut operational costs, and reduce wasted time. Service Dispatch; Custom Service Templates; Route Optimization; Job Scheduling; Worker Management; GPS Tracking; Route Optimization; Customer Management; Estimating & Invoice; Automated Recurring Billing; Customer Portal; QuickBooks Integration;
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Starting Price
$40/month
Client OS
Windows, iOS, Android
Deployment
Cloud Hosted
FieldEdge Screenshot

FieldEdge

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(3)
FieldEdge is the #1 service management software to run your entire home service company. It combines a deep 40-year history with the latest technology to create a powerful yet easy-to-use system. Accessible from anywhere and updated in real-time, FieldEdge connects every part of your business and gives everyone on your team, from the field to the office, the information they need to succeed. @youtube Smart dispatch board for scheduling and dispatching; All-in-one dashboard with service agreement
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
B2W Schedule Screenshot
B2W Schedule software has features for heavy construction scheduling and dispatching. End the scheduling chaos by replacing whiteboards, spreadsheets, phone calls, texts and other outdated, offline scheduling tools with a real-time alternative to drive efficiency and profitability. B2W Schedule is a centralized, online solution for coordinated scheduling and dispatching of employees, crews, equipment and materials across job locations and over time. Role-specific visibility and access allow
Client OS
Windows
Deployment
Cloud or On-Premises
JobOps Screenshot
JOB OPS, a graphically based job operations and production system, is designed for organizations that need to track real-time labor, materials, purchases and other costs while monitoring the status of each job throughout the production process. JOB OPS combines the features of job costing, bill of materials and manufacturing systems into one powerful, cohesive module to help companies effectively manage resources and monitor expenses. [[toc]] JOB OPS tracks most aspects of a job in a real-time
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Client OS
Windows
ServiceM8 Screenshot

ServiceM8

ServiceM8 is a field service software for home services and contractors that eliminates paperwork, improves productivity, and helps your business provide great service. Te solution lets you run your business from anywhere, anytime. This includes accessing client and job details, viewing staff locations and schedules, dispatching jobs, and generating quotes and invoices. Manage jobs & staff; Quote & invoice on site; Capture signatures; Record notes, photos & videos; Complete PDF forms; Accept
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Starting Price
$9/month
Client OS
iOS, Web
Deployment
Cloud Hosted
LoadMaster Screenshot
LoadMaster is a truckload software that provides a complete dispatch operations management system and accounting software designed with the transportation business in mind. Planning and Dispatch; Fuel and Mileage; Driver Management; ETA/Out-of-Route; Lane Analysis; Mapping; and Accounting (Accounts Payable, Accounts Receivable, General Ledger) with Payroll. Automated collections; Billing and statements; Driver Settlements; Costing; Fuel Costs; and EDI. Customer Portal; CRM; Customer Service;
Client OS
Windows
Deployment
On-Premises
Tailwind Screenshot

Tailwind

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Tailwind is an all-in-one transportation management software that has all the features needed by freight brokerage, carrier, moving and storage, and freight forwarding companies. It helps small to midsize trucking companies and freight brokerages organize their business to improve profitability. @youtube It has many features that are not offered by other software dispatch programs, such as Live Phone Support, Remote Connectivity, and Multiple Currencies (CAD and USD). Tailwind is also much more
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Starting Price
$99/user/month
Client OS
Web
Deployment
Cloud Hosted
ProTransport Screenshot
ProTransport is an all-in-one trucking software that provides accounting, routing and dispatch management, fleet maintenance, and more. The solution helps combine the operations of your business into one unified system to better look at your performance and aid in decision making. Petty Cash; Accounts Receivable; Accounts Payable; Billing; Profit/Loss Statements; Productivity; Cost Analysis; and Revenue Control. Live Dispatch Board; Integrated GPS; Two-way text messaging; and Scheduling.
Client OS
Windows, Web
Deployment
On-Premises
EnVision Screenshot

EnVision

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TruckMaster EnVision is a transportation management system that supports asset companies, freight brokerages, and firms that do both. It handles everything from dispatch and scheduling to preventive maintenance.
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Starting Price
$199/month
Client OS
Windows, Linux
Deployment
Cloud or On-Premises
Housecall Pro Screenshot

Housecall Pro

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Housecall Pro gives you the tools you need to manage your team and continue growing your business. With this solution, you’ll be able to let customers book online, manage your schedule, dispatch technicians, prepare accurate estimates, and collect payment from anywhere. @youtube Scheduling & Dispatch; Chat; Invoicing; Payment Processing; Instapay; Online Booking; Live Map; Service Agreements; QuickBooks Online Integration; Automated Marketing; and Automated Review Solicitation. HVAC, Plumbing,
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Starting Price
$65/month
Client OS
iOS, Android, Web
Deployment
Cloud Hosted
MYSTC Screenshot
Although designed to help any trucking operation regardless of the number of trucks and how long they’ve been in business, MYSTC can be particularly valuable to companies that are just starting in trucking. Trucking can be a frantic business at times and many details are easily overlooked. MYSTC provides you with the tools to capture details and to provide you with the critical data you need to make good business decisions. It does this and allows you to concentrate on running the operations
Client OS
Web
Deployment
Cloud Hosted
Wintac Screenshot

Wintac

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(4)
Wintac is an All-in-One Business Management software that will allow you to run a more transparent, efficient and profitable business. Wintac was acquired by FieldEdge software. As such, Wintac is no longer sold or supported. Please visit the FieldEdge page for a replacement option. Are you a service company?; Do you have field technicians/employees?; Do you have between one and sixty service trucks/vehicles in the field?; Do you have between one and twenty office personnel?; and Are you looking
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Starting Price
$2,695/user (perpetual license)
Client OS
Windows
Deployment
Cloud or On-Premises
ITS Dispatch Screenshot

ITS Dispatch

ITS Dispatch, developed by Truckstop, is a powerful TMS for brokers and carriers. For carriers, this software allows them to manage everything fro IFTA to invoicing. For brokers, this one platform provides limitless functions. @youtube Automated IFTA reporting; Billing and invoicing with discount management; Fleet management with preventive maintenance; Carrier management; Live driver and shipment tracking; Dispatch management; and Document imaging.
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Starting Price
$50/month
Client OS
Web
Deployment
Cloud Hosted

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Buyer’s Guide

What is Service Dispatch Software?

Service dispatch software primarily assists with scheduling and route planning to ensure drivers can get to as many jobs as efficiently as possible. More advanced systems also include GPS tracking to give you greater insights into vehicle performance and driver behavior. Data analytics from service dispatch software helps businesses keep vehicles properly maintained, reduce travel time, and cut down on fuel costs.

Web-based and mobile field service tools allow you to handle your dispatch operations from anywhere. Dispatching features are beneficial for any size company that sends multiple technicians, drivers, and vehicles to customer locations. However, medium to large service companies often find industry-specific options that include dispatching to be a better option than standalone service dispatch software. These all-in-one options have more niche features tailored to help with day-to-day business needs.

Some industry-specific software solutions with dispatching include:

Service Dispatch Software Features

Feature Functionality
Job Scheduling Assign jobs to the right technician based on skills, availability, and urgency; drag-and-drop functionality allows for instant adjustments. Use time tracking to keep tabs on workers in the field.
Route Optimization Schedule field technicians and drivers to specific areas, so travel time and fuel costs are reduced and response times are improved. Assign last minute/emergency calls to the closest employee. Send real-time directions and detour information.
GPS Tracking Track real-time locations of vehicles, drivers, and field service technicians, as well as vehicle info like speed, gas levels, and maintenance information.
Work Order Management Create work orders and track job status in real-time when on site.
Parts Inventory Management Track parts inventory on service trucks to ensure the right equipment and materials are on each vehicle for a job.
Electronic Signature Capture Capture signatures for deliveries or services electronically for faster approvals.

Best Service Dispatch Software Benefits

Service dispatch software offers a lot of potential benefits to your business, including:

Enhanced Scheduling Capabilities

The scheduling functionality in dispatch software ensures you’re only assigning technicians or drivers that have availability to jobs. You can also match techs to specific jobs based on experience or certifications. Booking too many jobs at once or double-booking drivers for multiple time slots will only cause problems. The software will notify you if a driver has too many or overlapping jobs to complete, so you can make necessary changes.

Cloud-based service dispatch software also helps optimize schedules based on the job location. This allows technicians and drivers to complete more jobs at a quicker pace. The drivers can spend less time driving back and forth between locations and more time doing jobs.

Scheduling and dispatch management in FieldAware
Dispatch management and scheduling software FieldAware lets you assign the right technicians for every job.

Automation of Route Optimization

Service dispatch software assists with route optimization to cut down on fuel costs and improve response times. The software takes into account the number of left-hand turns, the number of required stops on a particular route, and traffic conditions at specific times of the day to calculate the best route possible.

Having well-optimized routes will also allow your drivers to complete more jobs in any given day. Drivers can spend less time on the road and more time with customers. Faster response times will improve customer satisfaction and allow you to schedule more appointments without hiring more employees.

Route Optimization in Husky Intelligence
Route Optimization in Husky Intelligence shows information on job type, technicians, customers, and schedules to assist with planning routes.

Real-Time GPS Tracking

GPS tracking in service dispatch software gives dispatchers the ability to track vehicles and transmit messages to drivers. The dispatcher will be able to track vehicle information including real-time location, speed, gas mileage, and maintenance records. This ensures drivers are being safe on the road and aren’t making unscheduled stops.

Dispatchers can also transmit new directions to drivers in case of slowdowns or unexpected detours. Notifications can be sent to customers if the driver is running ahead or behind schedule, keeping them fully informed.

GPS tracking in Samsara
GPS tracking in Samsara gives you real-time information on a vehicle’s location, speed, fuel rate, and more.

Types of Service Dispatch Software

Some examples of service dispatch software include:

Field Service Dispatch Software

Dispatch software is important for many field service businesses including HVAC techs, plumbers, landscapers, and more. These systems assist with field service scheduling and managing the real-time location of technicians.

Dispatch software keeps tech schedules and credentials organized in one location to ensure the right technicians are assigned to the right job based on qualifications and availability. Any new jobs and last-minute service calls can be scheduled easily into the nearest open slot.

Field service management software includes dispatching as a core feature. If you’re looking for an all-in-one software to handle invoicing and project management in addition to dispatching, field service software is a great fit.

Dispatch Board in FieldEdge
The Dispatch Board in FieldEdge shows technician schedules and current location, as well as work order information.

Trucking Dispatch Software

Dispatch solutions assign new orders to available agents and optimize the most efficient route for the driver. Route planning helps improve customer satisfaction with faster delivery times. Fuel and maintenance costs are also reduced because fewer miles are driven.

All-in-one trucking software features dispatching in addition to accounting and fuel tax management. Trucking software also assists with International Fuel Tax Agreement (IFTA) fuel and mileage reporting. Standalone fleet management systems also often include dispatch functionality if you’re primarily looking to manage vehicles.

Dispatches feature in Tailwind
The Dispatches feature in Tailwind provides information on the dispatcher and carrier, shipment details, and route directions.

Emergency Dispatch Software

Dispatching medical personnel, first responders, or police officers efficiently is extremely important. Dispatch software streamlines operations to help emergency personnel to get on the scene as quickly as possible. The dispatcher can transmit the location, directions, and a description of the situation to the right department during the emergency call. The nearest responder can then be routed to the location, ensuring better response times.

Alt Text
AngelTrack allows you to dispatch personnel from the real-time map.

Taxi Dispatch Software

Taxi dispatch software assists with scheduling and dispatching taxis, rideshare vehicles, or professional drivers to customer locations. GPS tracking shows you which taxis are available, so you can send the closest one for last-minute pickups. Some systems will automatically assign the closest available taxi for a pickup while others let you schedule drivers in advance.

Some solutions feature mobile apps for customers to download, allowing them to use the app to hail a cab without having to make a phone call. Nearby drivers can accept the job through their own mobile device. Customers to pay and tip with online methods, along with rating their driver’s performance.

Map of Taxi Locations in TaxiCaller
TaxiCaller provides a real-time map of taxi locations and availability of each cab.

Mobile Service Dispatching Software

While many dispatching solutions have on-premise deployment, many now include cloud-based access. Mobile dispatching software allows field technicians, drivers, and anyone on your service team to see job details and real-time directions updates from dispatchers while on the road. The software can also accept electronic signatures at the job site from a smartphone or mobile device. Some solutions have dedicated mobile apps to download that allows employees to see job details, schedules, and routes, as well as accept payments.

Mobile view of a service request in RazorSync
Mobile view of a service request in RazorSync.

With so many different types of service dispatch software available, it’s important to know there are also many integrations offered to help you coordinate between different software products.

Dispatch Software with QuickBooks Integration

There are many dispatching solutions that offer QuickBooks integration, so you can continue to manage your accounting without an entirely new system. Going with a third-party solution that integrates with QuickBooks can be better for some businesses. For example, features like IFTA mileage tracking for trucking industries will only be available in an industry-specific solution. Some dispatching software providers with QuickBooks integration include ServiceTitan, Housecall Pro, and Tailwind.

Work Order Scheduling and Dispatching for QuickBooks

QuickBooks is great for managing the accounting side of your business. However, if you’re looking for strong scheduling and dispatching features, QuickBooks alone won’t be a great fit. There are options available to you, including:

Intuit Field Service Management

Intuit has its own solution - Intuit Field Service Management for QuickBooks Online and QuickBooks Desktop versions. This system is primarily designed for commercial and residential field service, repair, maintenance, and installation companies. Intuit Field Service Management assists with GPS tracking, customer management, mobile payment processing, work order status tracking, and more.

QuickBooks users will have access to Intuit’s Field Service Management system, allowing back-office staff to manage both accounting and field service processes. Intuit Field Service users will not have access to QuickBooks.

Demo of QuickBooks Online Field Service Management