The value of knowledge is in it use, not its’ availability. Yet, the demos I have seen, focus on features, function, availability. Value is seldom the focus of a presentation. Preferring to focus on applications and summary reports. That is called stimulus response. Start asking “What is the value I will receive if I approve your proposal and how do a measure that value or values?” ROI is a score card, Value coaches at the task level thus providing a path to creating added and new values to the enterprise.
How KM can be used to create an environment of Innovation.