Dispatch Software

Get the best dispatch software for your business. Compare product reviews, pricing below. Read our buyer’s guide for more help.

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Dr Dispatch Screenshot
Dr Dispatch is a trucking and brokerage dispatch software solution for small to medium-sized businesses. This system assists with dispatching, cash flow management, equipment scheduling, and more. A 15-day free demo is…
Price Range
$ $ · · ·
Starting Price
$99/month
Client OS
Windows
Deployment
On-Premises
FieldAware Screenshot
FieldAware is a made-for-mobile, cloud-based software was designed from the ground up to provide ease-of-use with total flexibility. With FieldAware, you will amaze your customers, make your team more productive and stay…
Starting Price
$70/month/user
Client OS
Web
Deployment
Cloud Hosted
ServiceMax Field Service Management Screenshot
ServiceMax Field Service Management software is designed for equipment manufacturers and service providers. Mobile apps are available for iOS and Android devices to assist field technicians and service managers access service…
Client OS
Android, Web, iOS
Deployment
Cloud Hosted
Omnitracs Screenshot
Omnitracs has developed a comprehensive portfolio of fleet management solutions including integrated software, SaaS applications, and analytics platforms designed for commercial fleets. Omnitracs is dedicated to delivering…
Price Range
$ $ · · ·
Starting Price
$23/month/user
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Samsara Fleet Management Screenshot
Samsara’s fleet management solution is built for small businesses to large enterprises. The software is cloud-based and features mobile apps for iOS and Android devices. Real-time GPS tracking is available, allowing you to…
Client OS
Android, Web, iOS
Deployment
Cloud Hosted
AXON Screenshot
The best trucking company software packages on the market today are “integrated” systems. That means that the programs are linked together. When you add an invoice to your invoicing program, it updates the records in your…
Price Range
$ $ $ · ·
Client OS
Web, Windows
Deployment
Cloud or On-Premises
ServiceTitan Screenshot
ServiceTitan is a home service management software and mobile app that gives your techs the tools they need to provide efficient services and improve your company’s sales. Find customer service information & job history…
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
RazorSync Screenshot
RazorSync is a mobile field service software solution that lets you schedule jobs, process payments, and manage workers from anywhere. This software streamlines business process to shorten billing cycles, cut operational…
Price Range
$ $ · · ·
Starting Price
$40/month
Client OS
Windows, iOS, Android
Deployment
Cloud Hosted
FieldEdge Screenshot
FieldEdge is the #1 service management software to run your entire home service company. It combines a deep 40-year history with the latest technology to create a powerful yet easy-to-use system. Accessible from anywhere and…
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
Smart Service Screenshot
Smart Service is a field service software built to seamlessly integrate with QuickBooks accounting software to streamline business operations. Scheduling; Dispatching; Routing; Workforce Tracking; Document Management; and…
Client OS
Windows
Deployment
On-Premises
B2W Schedule Screenshot
B2W Schedule is a centralized, online solution for coordinated scheduling and dispatching of employees, crews, equipment and materials across job locations and over time. Role-specific visibility and access allow employees…
Client OS
Windows
Deployment
Cloud or On-Premises
JobOps Screenshot
JOB OPS, a graphically based job operations and production system, is designed for organizations that need to track real-time labor, materials, purchases and other costs while monitoring the status of each job throughout the…
Price Range
$ $ $ $ ·
Client OS
Windows
LoadMaster Screenshot
LoadMaster is a truckload software that provides a complete dispatch operations management system and accounting software designed with the transportation business in mind. Planning and Dispatch; Fuel and Mileage; Driver…
Client OS
Windows
Deployment
On-Premises
Tailwind Screenshot
Tailwind is an all-in-one transportation management software that has all the features needed by freight brokerage, carrier, moving and storage, and freight forwarding companies. It helps small to midsize trucking companies…
Price Range
$ $ · · ·
Starting Price
$69/month/user
Client OS
Web
Deployment
Cloud Hosted
ProTransport Screenshot
ProTransport is an all-in-one trucking software that provides accounting, routing and dispatch management, fleet maintenance, and more. The solution helps combine the operations of your business into one unified system to…
Client OS
Web, Windows
Deployment
On-Premises
EnVision Screenshot
Envision is a TMS solution for any size or type of transportation operation. The solution itself is integrated with dispatch, brokerage, accounting, payroll, IFTA reporting, and maintenance (for fleet and/or outside…
Price Range
$ $ · · ·
Starting Price
$3,500 (perpetual license)
Client OS
Linux, Windows
Deployment
Cloud or On-Premises
Housecall Pro Screenshot
Housecall Pro gives you the tools you need to manage your team and continue growing your business. With this solution, you’ll be able to let customers book online, manage your schedule, dispatch technicians, prepare accurate…
Price Range
$ $ · · ·
Starting Price
$39/month
Client OS
Web, iOS, Android
Deployment
Cloud Hosted
MYSTC Screenshot
Although designed to help any trucking operation regardless of the number of trucks and how long they’ve been in business, MYSTC can be particularly valuable to companies that are just starting in trucking. Trucking can be a…
Client OS
Web
Deployment
Cloud Hosted
Wintac Screenshot
Wintac is an All-in-One Business Management software that will allow you to run a more transparent, efficient and profitable business. Are you a service company?; Do you have field technicians/employees?; Do you have between…
Price Range
$ $ · · ·
Starting Price
$2,695/user (perpetual license)
Client OS
Windows
Deployment
Cloud or On-Premises
PowerPRO Screenshot
PowerPRO Transportation Software is a complete trucking software that provides all the tools your transportation business needs to succeed. Whether you’re a carrier or a broker, the software will provide better management…
Client OS
Windows
Deployment
On-Premises

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Dispatch Software Buyer’s Guide

What is Dispatch Software?

Dispatch software primarily assists with scheduling and route planning to ensure drivers can get to as many jobs as efficiently as possible. More advanced systems also include GPS tracking to give you greater insights into vehicle performance and driver behavior. Data analytics from dispatch software helps businesses keep vehicles properly maintained, reduce travel time, and cut down on fuel costs.

Dispatching features are beneficial for any size company that sends multiple technicians, drivers, and vehicles to customer locations. Medium-sized businesses and large enterprises often find industry-specific options that include dispatching to be a better option than standalone dispatch software. All-in-one industry-specific options have more niche features that help with day-to-day processes that are specific to your business. Some industry-specific solutions with dispatching include field service software, trucking software, transportation management software, HVAC software, and plumbing software.

Features of Dispatch Software

Feature Description
Job Scheduling Assign jobs to the right technician based on skills, availability, and urgency
Route Planning Schedule field technicians and drivers to specific areas, so travel time and fuel costs are reduced and response times are improved. Assign last minute/emergency calls to the closest employee. Send real-time directions and detour information.
GPS Tracking Track real-time locations of drivers and field service technicians, as well as vehicle info like speed, gas levels, and maintenance information.
Work Order Management Create work orders and track job status.
Parts Inventory Management Track parts inventory on service trucks to ensure the right equipment and materials are on each vehicle for a job.
Electronic Signature Capture Capture signatures for deliveries or services electronically.

Scheduling with Dispatch Software

The scheduling functionality in dispatch software ensures you’re only assigning technicians or drivers that have availability to jobs. You can also match techs to specific jobs based on experience or certifications. Booking too many jobs at once or double-booking drivers for multiple time slots will only cause problems. The software will notify you if a driver has too many or overlapping jobs to complete, so you can make necessary changes.

Dispatch software also helps optimize schedules based on the job location. This allows technicians and drivers to complete more jobs at a quicker pace. The drivers can spend less time driving back and forth between locations and more time doing jobs.

Scheduling and dispatch management in FieldAware
Scheduling and dispatch management in FieldAware.

Route Optimization in Dispatch Software

Dispatch software assists with route optimization to cut down on fuel costs and improve response times. The software takes into account the number of left-hand turns, the number of required stops on a particular route, and traffic conditions at specific times of the day. These factors are used to calculate the best route possible. Taking fewer left-hand turns, making fewer traffic stops, and avoiding slowdowns will help reduce wear and tear on the vehicle and improve fuel efficiency.

Having well-optimized routes will also allow your drivers to complete more jobs in any given day. Drivers can spend less time on the road and more time with customers. Faster response times will improve customer satisfaction and allow you to schedule more appointments without hiring more employees.

Route Optimization in Husky Intelligence
Route Optimization in Husky Intelligence shows information on job type, technicians, customers, and schedules to assist with planning routes.

GPS Tracking with Dispatch Software

GPS tracking in dispatch software gives dispatchers the ability to track vehicles and transmit messages to drivers. The dispatcher will be able to track vehicle information including real-time location, speed, gas mileage, and maintenance records. This ensures drivers are being safe on the road and aren’t making unscheduled stops.

Dispatchers can also transmit new directions to drivers in case of slowdowns or unexpected detours. Notifications can be sent to customers if the driver is running ahead or behind schedule.

Some solutions include or integrate with fuel tracking systems to record and monitor fuel expenses. Fuel usage by state and mileage data is recorded to assist with International Fuel Tax Agreement (IFTA) reporting. Tracking fuel dispensing also prevents fuel theft from employees.

GPS tracking in Samsara
GPS tracking in Samsara gives you real-time information on a vehicle’s location, speed, fuel rate, and more.

Types of Industry-Specific Dispatch Software

Some examples of dispatch software include:

Field Service Dispatch Software

Dispatch software is important for many field service businesses including HVAC techs, plumbers, landscapers, and more. These systems assist with field service scheduling and managing the real-time location of technicians.

Dispatch software keeps tech schedules and credentials organized in one location to ensure the right employees are assigned to the right job based on qualifications and availability. Any new jobs and last-minute service calls can be scheduled easily into the nearest open slot.

Field service management software includes dispatching as a core feature. If you’re looking for an all-in-one software to handle invoicing and project management in addition to dispatching, field service software is a great fit.

Dispatch Board in FieldEdge
The Dispatch Board in FieldEdge shows technician schedules and current location, as well as work order information.

Trucking Dispatch Software

Dispatch solutions assign new orders to available agents and optimize the most efficient route for the driver. Route planning helps improve customer satisfaction with faster delivery times. Fuel and maintenance costs are also reduced because fewer miles are driven.

All-in-one trucking software features dispatching in addition to accounting and fuel tax management. Trucking software also assists with IFTA fuel and mileage reporting. Fleet maintenance is also an important part of trucking software if you’re managing multiple vehicles. Standalone fleet management systems also often include dispatch functionality if you’re primarily looking to manage vehicles.

Dispatches feature in Tailwind
The Dispatches feature in Tailwind provides information on the dispatcher and carrier, shipment details, and route directions.

Emergency Dispatch Software

Dispatching medical personnel, first responders, or police officers efficiently is extremely important. Dispatch software allows emergency personnel to get on the scene as quickly as possible. The dispatcher can transmit the location, directions, and a description of the situation to the right department during the emergency call. The nearest responder can then be routed to the location, ensuring the fastest response time possible.

Some solutions integrate blueprints or maps of public buildings like schools. This allows responders to quickly make their way through a building to the scene.

Alt Text
AngelTrack allows you to dispatch personnel from the real-time map.

Taxi Dispatch Software

Taxi dispatch software assists with scheduling and dispatching taxis to customer locations. GPS tracking shows you which taxis are available, so you can send the closest one for last-minute pickups. Some systems will automatically assign the closest available taxi for a pickup. The scheduling feature also lets you schedule drivers in advance.

Some solutions feature mobile apps for customers to download. The customer can use the app to hail a cab without having to make a phone call. Nearby drivers can accept the job through their own mobile device. Most apps allow customers to pay and tip with online methods and allow customers to rate their taxi driver.

Map of Taxi Locations in TaxiCaller
TaxiCaller provides a real-time map of taxi locations and availability of each cab.

Work Order Scheduling and Dispatching for QuickBooks

QuickBooks is great for managing the accounting side of your business. However, if you’re looking for strong scheduling and dispatching features, QuickBooks alone won’t be a great fit. There are options available to you.

Intuit Field Service Management

Intuit has its own solution - Intuit Field Service Management for QuickBooks Online and QuickBooks Desktop versions. This system is primarily designed for commercial and residential field service, repair, maintenance, and installation companies. Intuit Field Service Management assists with GPS tracking, customer management, mobile payment processing, work order status tracking, and more.

QuickBooks users will have access to Intuit’s Field Service Management system, allowing back-office staff to manage both accounting and field service processes. Intuit Field Service users will not have access to QuickBooks.

Demo of QuickBooks Online Field Service Management

Third-Party Software with QuickBooks Integration

There are dispatching solutions that offer QuickBooks integration, so you can manage the accounting without needing an entirely new system. Going with a third-party solution that integrates with QuickBooks can be better for some businesses. For example, features like IFTA mileage tracking for trucking industries will only be available in an industry-specific solution. Some dispatching solutions with QuickBooks integration include ServiceTitan, Housecall Pro, and Tailwind.

Demo on setting up QuickBooks Online with Tailwind Trucking and Freight Broker Software

Mobile Dispatching Software

Mobile dispatching software allows field technicians and drivers to see job details and real-time directions updates from dispatchers while on the road. The software can also accept electronic signatures at the job site from a smartphone or mobile device. Some solutions have dedicated mobile apps to download that allows employees to see job details, schedules, and routes, as well as accept payments.

Mobile view of a service request in RazorSync
Mobile view of a service request in RazorSync.