Liaison Exchange Network

Value-added network services for electronic data.

About Liaison Exchange Network

Liaison Exchange Network is no longer sold or supported. Liaison was acquired by OpenText on 12/17/2018. Liaison is expected to be on the OpenText target operating model within the first twelve months after closing.

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VAN technology has been helping companies better manage their supply chain for decades. However, many experience issues that impact their bottom-line, including:

  • Unsatisfactory customer service and slow problem resolution
  • An unreliable network with too much downtime
  • Outdated, inflexible platform and technology
  • Cumbersome onboarding of new trading partners
  • Manual, time-intensive tracking of exceptions and costly errors
  • Confusing fee structure with unexpected charges

That’s why you want to be sure you are using the VAN that is the most reliable, efficient and cost-effective. According to a 2012 survey conducted for Liaison Technologies of approximately 400 VAN users, there are several key criteria that businesses consider when selecting a VAN:

  • Customer support and responsiveness
  • Vendor technical support and capabilities
  • Ease of migration
  • Lower overall prices

The Liaison Difference

Liaison Exchange Network is a market-proven, value added network (VAN) that delivers the services and functionality that matter most to customers in each of these areas.

Customer Support & Responsiveness

  • 95% first call resolution
  • 90% of customers rate service as exceptional or very satisfied
  • Certified support professionals with an average of 15 years’ experience
  • 24/7 customer service based in the U.S. with in-country support for international customers
  • 100% customer referenceable

Vendor Technical Support & Capabilities

  • 99.99% VAN uptime
  • Flexible platform that can handle disparate trading partner protocols
  • Guaranteed file delivery and 100% secure for data at rest (mailbox encryption) and data in transit (secure connections)
  • Scalable architecture for future growth in file transfers
  • Custom notifications for message arrivals and failures
  • Cloud-based, business activity monitoring solution
    • Document and item-level visibility
    • Web-based dashboard and reporting
    • Self-service capabilities for adding trading partners
    • Online, immediate access to transaction history for 365 days
  • Fully redundant, premium data center facilities
  • Significant, ongoing investment in technology and services

Ease of Migration

  • Average migration is 3 weeks
  • Proven track record of success
    • Migrated a customer’s 9,000 trading partners in just under 3 weeks with minimal disruption
  • Documented migration process and standard methodology
  • Dedicated Migration Analyst oversees the entire process
    • Only have to provide a list of trading partners and test connectivity–Liaison does the rest!
    • Primary point of contact provides personal attention, communication and updates
  • Free months of service for migration

Product Overview

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