Liaison Exchange Network

VAN technology has been helping companies better manage their supply chain for decades. However, many experience issues that impact their bottom-line, including:

• Unsatisfactory customer service and slow problem resolution
• An unreliable network with too much downtime
• Outdated, inflexible platform and technology
• Cumbersome onboarding of new trading partners
• Manual, time-intensive tracking of exceptions and costly errors
• Confusing fee structure with unexpected charges

That’s why you want to be sure you are using the VAN that is the most reliable, efficient and cost-effective. According to a 2012 survey conducted for Liaison Technologies of approximately 400 VAN users, there are several key criteria that businesses consider when selecting a VAN:

• Customer support and responsiveness
• Vendor technical support and capabilities
• Ease of migration
• Lower overall prices

The Liaison Difference

Liaison Exchange Network is a market-proven, value added network (VAN) that delivers the services and functionality that matter most to customers in each of these areas.

Customer Support & Responsiveness

• 95% first call resolution
• 90% of customers rate service as exceptional or very satisfied
• Certified support professionals with an average of 15 years’ experience
• 24/7 customer service based in the U.S. with in-country support for international customers
• 100% customer referenceable

Vendor Technical Support & Capabilities

• 99.99% VAN uptime
• Flexible platform that can handle disparate trading partner protocols
• Guaranteed file delivery and 100% secure for data at rest (mailbox encryption) and data in transit (secure connections)
• Scalable architecture for future growth in file transfers
• Custom notifications for message arrivals and failures
• Cloud-based, business activity monitoring solution
  • Document and item-level visibility
  • Web-based dashboard and reporting
  • Self-service capabilities for adding trading partners
  • Online, immediate access to transaction history for 365 days
• Fully redundant, premium data center facilities
• Significant, ongoing investment in technology and services

Ease of Migration

• Average migration is 3 weeks
• Proven track record of success
  • Migrated a customer’s 9,000 trading partners in just under 3 weeks with minimal disruption
• Documented migration process and standard methodology
• Dedicated Migration Analyst oversees the entire process
  • Only have to provide a list of trading partners and test connectivity—Liaison does the rest!
  • Primary point of contact provides personal attention, communication and updates
• Free months of service for migration