Liaison Exchange Network is no longer sold or supported. Liaison was acquired by OpenText on 12/17/2018. Liaison is expected to be on the OpenText target operating model within the first twelve months after closing.
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VAN technology has been helping companies better manage their supply chain for decades. However, many experience issues that impact their bottom-line, including:
- Unsatisfactory customer service and slow problem resolution
- An unreliable network with too much downtime
- Outdated, inflexible platform and technology
- Cumbersome onboarding of new trading partners
- Manual, time-intensive tracking of exceptions and costly errors
- Confusing fee structure with unexpected charges
That’s why you want to be sure you are using the VAN that is the most reliable, efficient and cost-effective. According to a 2012 survey conducted for Liaison Technologies of approximately 400 VAN users, there are several key criteria that businesses consider when selecting a VAN:
- Customer support and responsiveness
- Vendor technical support and capabilities
- Ease of migration
- Lower overall prices
The Liaison Difference
Liaison Exchange Network is a market-proven, value added network (VAN) that delivers the services and functionality that matter most to customers in each of these areas.
Customer Support & Responsiveness
- 95% first call resolution
- 90% of customers rate service as exceptional or very satisfied
- Certified support professionals with an average of 15 years’ experience
- 24/7 customer service based in the U.S. with in-country support for international customers
- 100% customer referenceable
Vendor Technical Support & Capabilities
- 99.99% VAN uptime
- Flexible platform that can handle disparate trading partner protocols
- Guaranteed file delivery and 100% secure for data at rest (mailbox encryption) and data in transit (secure connections)
- Scalable architecture for future growth in file transfers
- Custom notifications for message arrivals and failures
- Cloud-based, business activity monitoring solution
- Document and item-level visibility
- Web-based dashboard and reporting
- Self-service capabilities for adding trading partners
- Online, immediate access to transaction history for 365 days
- Fully redundant, premium data center facilities
- Significant, ongoing investment in technology and services
Ease of Migration
- Average migration is 3 weeks
- Proven track record of success
- Migrated a customer’s 9,000 trading partners in just under 3 weeks with minimal disruption
- Documented migration process and standard methodology
- Dedicated Migration Analyst oversees the entire process
- Only have to provide a list of trading partners and test connectivity–Liaison does the rest!
- Primary point of contact provides personal attention, communication and updates
- Free months of service for migration
Product Overview
Other Software by Liaison Technologies
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