Liaison Exchange Network

Value-added network services for electronic data.

About Liaison Exchange Network

VAN technology has been helping companies better manage their supply chain for decades. However, many experience issues that impact their bottom-line, including:

  • Unsatisfactory customer service and slow problem resolution
  • An unreliable network with too much downtime
  • Outdated, inflexible platform and technology
  • Cumbersome onboarding of new trading partners
  • Manual, time-intensive tracking of exceptions and costly errors
  • Confusing fee structure with unexpected charges

That’s why you want to be sure you are using the VAN that is the most reliable, efficient and cost-effective. According to a 2012 survey conducted for Liaison Technologies of approximately 400 VAN users, there are several key criteria that businesses consider when selecting a VAN:

  • Customer support and responsiveness
  • Vendor technical support and capabilities
  • Ease of migration
  • Lower overall prices

The Liaison Difference

Liaison Exchange Network is a market-proven, value added network (VAN) that delivers the services and functionality that matter most to customers in each of these areas.

Customer Support & Responsiveness

  • 95% first call resolution
  • 90% of customers rate service as exceptional or very satisfied
  • Certified support professionals with an average of 15 years’ experience
  • 24/7 customer service based in the U.S. with in-country support for international customers
  • 100% customer referenceable

Vendor Technical Support & Capabilities

  • 99.99% VAN uptime
  • Flexible platform that can handle disparate trading partner protocols
  • Guaranteed file delivery and 100% secure for data at rest (mailbox encryption) and data in transit (secure connections)
  • Scalable architecture for future growth in file transfers
  • Custom notifications for message arrivals and failures
  • Cloud-based, business activity monitoring solution
    • Document and item-level visibility
    • Web-based dashboard and reporting
    • Self-service capabilities for adding trading partners
    • Online, immediate access to transaction history for 365 days
  • Fully redundant, premium data center facilities
  • Significant, ongoing investment in technology and services

Ease of Migration

  • Average migration is 3 weeks
  • Proven track record of success
    • Migrated a customer’s 9,000 trading partners in just under 3 weeks with minimal disruption
  • Documented migration process and standard methodology
  • Dedicated Migration Analyst oversees the entire process
    • Only have to provide a list of trading partners and test connectivity–Liaison does the rest!
    • Primary point of contact provides personal attention, communication and updates
  • Free months of service for migration

Product Overview

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