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Dynamics 365 Enterprise Edition

A cloud-based business management solution for enterprises.
Questions about Dynamics 365 Enterprise Edition? Call (800) 827-1151 and talk to a software expert now.

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud.

Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Dynamics 365 for Sales, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, Dynamics 365 for Project Service Automation and Dynamics 365 for Operations.

Designed to be personalized, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Dynamics 365 for Operations

Increase your speed of doing business. The complete ERP tools in Dynamics 365 for Operations provide global scalability and digital intelligence to help you grow at your pace.

Dynamics 365 for Sales

Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.

Dynamics 365 for Customer Service

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

Dynamics 365 for Field Service

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

Dynamics 365 for Customer Service

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

Microsoft Dynamics 365 for Customer Service is the recommended choice for your customer support teams. It provides Enterprise case management, Interactive Service Hub, Unified Service Desk, SLAs and Entitlements, and other Service group management functionality.

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Give your agents complete information—in a single customer service software app—to make smart decisions and provide great service.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

Omnichannel engagement

Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.

Self-service

Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.

Single user interface

Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.

Knowledge base

Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.

Digital intelligence

Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.

Dynamics 365 for Field Service

Dynamics 365 for Field Service

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

Microsoft Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management. It provides licensed users with access to field service capabilities including work order management, schedule, dispatch, and routing capabilities, repairs and returns management, and inventory management.

Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.

Optimized scheduling

Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.

Service agreements

Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.

Inventory management

Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.

Mobile productivity

Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.

Connected devices

Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them.

Customer communications

Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.

Dynamics 365 for Operations

Dynamics 365 for Operations

Increase your speed of doing business. The complete ERP tools in Dynamics 365 for Operations provide global scalability and digital intelligence to help you grow at your pace.

The Microsoft Dynamics 365 for Operations applications includes full read, edit and approval access across the entire ERP, formally known as the Microsoft Dynamics AX plus Microsoft PowerApps capabilities.

Finance

Get a live view of all your numbers and data analytics from Dynamics 365 for Operations. This cloud-based Microsoft ERP system provides the relevant information you need to deliver strategic, data-driven insights to key departments. This helps you:

  • Gain immediate financial insights.
  • Drive corporate strategy and growth.
  • Decrease debt through efficient collection management.

IT

Dynamics 365 for Operations simplifies and accelerates business process changes. And it’s based in the cloud, so it integrates with legacy systems and scales globally with ease. So your organization:

  • Enables rapid business transformation.
  • Cost-effectively supports the IT needs of the business.
  • Grows at its own pace.

Retail

Give your salespeople the product and customer information they need to provide immediate, personalized service—across social media, mobile sites, stores, and other retail touch points. Dynamics 365 for Operations also helps you:

  • Deliver amazing customer experiences.
  • Move products smoothly from procurement to sale.
  • Merchandise effectively.

Manufacturing

Get visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products and processes to meet rising expectations. Dynamics 365 for Operations delivers this ERP system continuity and helps you:

  • Simplify production floor management.
  • Accelerate product introductions.
  • Offer flexibility in delivery alternatives.

Warehousing

Automate your warehouse processes to reduce operational costs. With Microsoft ERP, your warehouse managers can better control their put-away, quality-control, and picking operations. And, with a flexible workflow engine, they can rapidly respond to changing business needs.

Transportation

Get global transportation-planning and freight reconciliation. For manufacturing, distribution, and retail companies, this helps you provide the right customer experience at the right price. And business and IT leaders gain visibility and control with a user-configurable rating structure.

Budget planning

Make budgeting easier by giving your budget managers easy-to-use tools. A wizard helps them create budget plan worksheet templates for Microsoft Excel. And at review and approval time, they automatically route their budget plans with worksheets, justifications, and attachments.

POS system

Give your sales associates what they need to provide personalized customer service. This enterprise resource planning software delivers rich clienteling, real-time inventory lookup, back-office capabilities, and consolidated purchase data—for the right information at the right time.

Demand forecasting

Create more accurate demand forecasts to improve your products’ availability and minimize your inventory costs. The tool uses Microsoft SQL Server forecasting algorithms, Microsoft Excel visualizations, and Dynamics 365 for Operations models—for forecasts you can count on.

E-commerce

Provide better shopping experiences to your customers with integrated e-commerce and social media capabilities. Build campaigns and engage your customers through their social media channels of choice—Facebook, Twitter, and Pinterest.

Dynamics 365 for Project Service Automation

Run your project-based business more productively and profitably using Dynamics 365 for Project Service Automation. It helps you successfully manage your projects—and satisfy your clients.

Microsoft Dynamics 365 for Project Service Automation is designed for professionals who manage projects and the associated customer engagement process end-to-end. This provides licensed users with capabilities required for setting up a project organization, engaging with customers, project scheduling and costing, managing and approving time and expense, and closing projects.

Create profitable relationships

Earn your customers’ long-term trust—and ongoing business—by reliably setting and meeting their expectations using intelligent tools.

Enable productive employees

Help your teams work efficiently by giving them automation technology and a complete view into their client relationships.

Innovate to grow

Rely on our innovative solution to provide the insights you need to prepare for change, stay competitive, and grow profitably.

Solution selling

Give your business development team a single place to access sales force automation services and social insights that make every conversation relevant and productive. The team also can collaborate within the app on pursuits and proposals using a client-centric approach.

Project planning

Make it easy for your sales and project managers to collaborate on estimates using templates. For professional services automation, this app also links to Microsoft Project, with its scheduling and management strength, to improve your project planning from estimation to completion.

Resource scheduling

Unify resourcing and scheduling, so your managers assign the best consultants to each project based on their skills, availability, and interest. This optimizes your resources across project service, customer service, and field service—and increases your consultants’ job satisfaction.

Mobile productivity

Give your team access to powerful and easy-to-use mobile apps for iOS, Android, and Windows. With these apps, team members can select projects, update skills, manage schedules, enter time and expenses, and collaborate using Office 365 anytime, anywhere for higher productivity.

Time + expenses

Simplify time and expense management for your employees. Submitting information, assigning it to customers, approving it, and updating the project status are easy with desktop, web, and mobile apps. And configurable process flows ensure these tasks go smoothly at every step.

Customer billing

Give your project managers one location where they can review, override, and approve all job costs. They can generate, approve, and distribute customer invoices in email and on the web. And staying compliant is easier because our app works with your financial systems.

Dynamics 365 for Sales

Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.

For your sales team, Microsoft Dynamics 365 for Sales provides core sales capabilities for a significantly lower price than comparable offerings from other vendors, including lead and opportunity management, product, price list, and order management, as well as sales group management functionality.

Grow your business profitably

Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.

Sell more by staying focused

Maximize your sales team’s performance by reducing distractions and helping them focus on the priorities.

Work smarter to win faster

Close deals faster by working efficiently, collaborating, and applying contextual insights from your sales management software.

Actionable insights

Empower your salespeople with predictive analytics, digital intelligence, and automated lead scoring. And with signals from both the Sales app and Office 365 to help them assess their customer relationships, they get all the tools they need to choose the next step.

Personal engagement

Tap into the wisdom and experience of your team with shared meeting notes, events, and custom sales documents created with real-time coauthoring. Use OneNote within the Sales management software to take notes and share your work.

Customer management

Help your salespeople zero in on the right leads, contacts, and opportunities as they build out your pipeline. Dynamics 365 for Sales provides social insights, up-to-date company information, and an embedded sales process—so your reps know how and when to engage.

Sales performance

Motivate your sales team with the perfect mix of information and collaboration. Easy-to-use dashboards help you set smart goals and monitor results. Built-in Help helps you align your team’s actions with best practices. And gamification encourages healthy competition.

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