A process manufacturing management system designed by Mar-Kov Computer Systems for chemical and batch manufacturing companies.
This is a great product. It is very detailed and very helpful in our day to day operations. We use it to record inventory transactions, schedule maintenance, manufacture our product, ship our product all while maintaining full lot traceability on finished goods, raw materials and primary packaging. It is great for pulling reports of inventory movements, sales, expired product, demand and supply, available inventory, ect. Overall CMS is very helpful because it keeps us from having to try to remember everything. We’re a small business and it provides what we need in one place.
I like that we can perform a recall or mock recall with such ease and I love the Plan Tracing Set Viewer because it details our production plans and is multi faceted.
My least favorite think about CMS is the length of time it takes to resolve an issue. Support responds quickly but the resolution time is slower than we would like.
We just got done with our second training session.
Mar-Kov provides a program that is tailored to our needs, with knowledgeable staff to help every step of the way. Joe from Applied Net Solutions has been incredibly helpful as well with helping find necessary hardware to make the implementation of the WMS a success.
What is happening now is they have presented us with a working copy of our WMS, which they continue to edit as we go along in order to fit better and better into our existing processes. Our trainer, Alex, is very personable, patient, and a great source of information.
So far, we love it.
We have faced an extreme amount of challenges with Mar Kov—many of the issues that we found when we first implemented the system two years ago are still issues that we deal with today. Our inventory is never correct, there are discrepancies that we cannot explain and when we bring it to Mar Kov they cannot explain it and quite frankly are very rude about it. The inventory load was recently fixed when we had been asking about it for two years. The system is very slow. It will over allot inventory at random which means that we have to triple check all of our waybills which creates a back up in our efficiency. There are a great many issues that we could discuss and frankly the IT support from Mar Kov is not there to help fix it. There is only so much we can do as a small company with no IT department to fix these issues. We pay quite a bit of money and were promised a great many things when we first implemented Mar Kov, unfortunately very few of those have been delivered nor have we had any satisfactory customer service to fix them.
While there are still several outstanding issues Mar Kov has allowed us to track our product and greatly increase our ability to fill orders. It helps facilitate extremely accurate communication between each department of our company. I also personally like the variety of reports we can pull from the system as it greatly helps with our sales and frequency planning.
There are several fundamental flaws with the program that make it almost impossible to work with at times. We deal with variable products and very unique products. When we purchased Mar Kov we were assured that these products could fit within the confines of Mar Kov’s capabilities. I am starting to doubt that very much.