uniPoint

We were seeking a quality management software that could help lay the framework to help us with ISO certification. Though we reviewed several options, it was uniPoint’s presence across our customer base that stood out, as well as our customer’s positive feedback on their experience with the program. We have been using the program for a few months now and are happy with the decision.

Excellent ease of use once criteria is established

We’ve been using uniPoint for a little over 3 years now. We’ve brought various modules online at different phases throughout that. Throughout the use of uniPoint it allowed us to simply take a number of disparate systems that we used all over the company, a lot of spreadsheets, a lot of spiral notebooks, and all that into a single source of data.

One of the advantages of uniPoint is that it is a SQL based product which has allowed us to easily get in and generate a lot of our own custom reports. uniPoint has a tremendous number of base reports that handle most of the needs, but every once in awhile we come up with something that’s special. With SQL we’re allowed and able to go into and get that data and generate specific things for us. One of the key things that we’ve done that’s helped us is we’ve looked at our non-conformances and put those into a format that allows us to identify not only the most costing problems, but also the most quanitity-specific problems.

When we purchased uniPoint, we really didn’t have any idea what the total cost of quality was. We always assumed that our scrap and rework is a cost of quality. uniPoint allowed us to take a look at and to begin tracking all the time that our inspectors spend, that our supervisors spend, and that iour purchasing department spends problem solving with quality. The flexibility of uniPoint allows us to record everything from material cost to labor cost to mileage cost. It also has a neat feature where we can report the actual cost versus the estimated cost. We use that because our customers will submit their billings and we can keep the difference what they bill and what our pay rates are.

The MSDS process at Cardinal was a very laborious process where we took printed copies of each sheet, put them in the old three-ring binders and put those out on the shop floor. What we’d find after a short time is the notebooks were covered with so much welding dust that you couldn’t see them, so uniPoint has allowed us with their module to capture and scan all of our MSDS sheets and make those available online to production managers to the supervisors as well as the people on the floor.

The document control training and occupation modules within uniPoint allowed us to capture all the internal documents that we have including our operational procedures, our work instructions, our safety training type documents, and assign those documents to each and every employee based on their job code. This allows us to keep up with all of our training requirements to make sure all employees are current. It also helps us tremendously with our ISO certifications.

The dashboard gives us a quick overview from the management level. Also, it allows our supervisors to do the same thing - from tehir standpoint they can take a look at their department data specifically and see exactly what’s going on.

We actually have a website set up that uniPoint manages for us and we simply ask our customers to go and fill out their experience with our product - how is the product working, any issues, are you satisfied with our customer service. As the customer fills out that information, it’s all gathered at the uniPoint facility.

We’ve recommended this software to a number of other companies who who we have heard successfully implemented it as well and have received a lot of the same benefits that we have.