A customer relationship management system for nonprofits designed by Kindful.
Kindful is a nonprofit CRM that integrates with a number of tools your nonprofit already uses–providing the ultimate level of flexibility with no disruption to your existing processes.
Kindful offers fundraising tools such as online donation pages and peer-to-peer campaigns that flow directly into your CRM–allowing you to track everything from a central database. Build profiles, design tasks, and see wealth insights with these CRM tools that will improve your reporting.
Kindful helps give a clear picture of constituents–including who needs some nurturing and who may be ready to give. A flexible and open API means developers can connect custom apps–allowing you to see everything in one place.
The cost of Kindful starts at $100/month, billed annually. The pricing model is based on the the number of contacts you have. There is a free trial available. There is no free version available.
All the hours that we would spend trying to pull this information out of the (old) database or trying to get the data into the database… All those hours we can now put towards our actual mission.
I can quickly create an email list (after a campaign) and send everybody a thank you. That was something that we weren’t doing before, which I thought was a huge disservice to everyone. So I’ve used that a couple times and it’s been really, really good.
Because of you guys, I started using the Webconnex suite—TicketSpice, RedPodium, things like that—and that has been phenomenal. They’re much like you guys in regards to Customer Service, very responsive, very helpful. Their fees are so much lower. And then the fact that anytime somebody buys a ticket or donates it’s automatically put in my system has been…I can’t even tell you how much of a time saver that’s been.
You guys really knock it out of the park with tech support. A lot of the other companies that I was looking at it was something they charged extra for. If you wanted to be able to talk to somebody or have extra help, they were making it an additional fee. So the fact that you guys do it for free and that you do it quickly is really spectacular.
I’ve used Raiser’s Edge. I’ve used Financial Edge. I’ve used DonorPerfect. I’ve used Network for Good. I’ve used every one that’s out there. And in terms of pure utility for a charity our size, Kindful is the best software I’ve ever used.
What I really loved about Kindful was I could go in a donor base that I was 100% unfamiliar with and I could go into contacts and put different qualifiers in, where I could pull different segments of the donor base up and look at them, look at their history, and see what they had done, and put them in groups where I could get them in a regular cycle for correspondence or phone calls. And I loved it. I mean, I had never used it before. I thought I had used everything that was out there until I got to Frankie’s Friends. I think Kindful is one of the most user-friendly, intuitive systems I’ve ever been in.
We use Mailchimp with Kindful. We use QuickBooks for accounting, and it’s so easy for me, as a development person, to be able to go in and say, ‘Okay, pull up all the data in Kindful, put it in a CSV, and shoot it to our accounting person.
We went from raising $600,000 the first year that I was there to raising over $1 million the second. And we’re well over $1 million now through emails, phone calls, and utilizing Kindful’s software.
We exceeded our revenue goals in 2020, and we exceeded our revenue goals solely by using our Kindful database and our software and the donors who were contained in that and staying on cycle, quarterly updates, all those kind of things, and lots of asks. But none of that would have happened without Kindful.
The onboarding program could used more structure
Not having to post in Kindful and Quickbooks, they would sync
Our small nonprofit did a lot of research when choosing a donor management system. Our choice landed with Kindful. After 6 months of onboarding experience, and a few uploading issues that corrupter our financial management program, QuickBooks, we had to break our ties with Kindful. If we had renewed, they would have honored a $600 discount, but with our poor experience, we decided not to renew. I am very disappointed they told us they would not honor any type of financial refund, despite the hours we had to pay employees to fix their mistake. I caution you, do not allow Kindful to sync by uploading to Quickbooks, until you are sure everything has been imported correctly into Kindful during your onboarding sessions.