A software system designed by ECI Software Solutions.
E-automate is a cloud-based business management software designed specifically for small and mid-sized businesses that sell, service, and maintain equipment. It’s a quote-to-cash solution that eliminates the need for separate systems and makes it easy for field service companies to manage their operations.
ECI e-automate handles all areas of their business, from accounting to asset management and service dispatch. It also provides the visibility needed into their business performance to make smart purchasing decisions, flip costly service/maintenance contracts, maximize their cash flow, and grow their operations.
The key features of e-automate include:
ECI e-automate is designed for companies that provide service for a variety of technology and equipment, including:
These companies have anywhere from 6-500 employees, but anywhere from 2+ technicians out in the field. They are usually looking to improve their asset management (inventory, purchasing, tracking), improve service delivery (technician/mechanic dispatch, tracking, close rates), and get a better sense of their business performance.
Because e-automate is an integrated ERP, many departments are involved in the selection process and use it on a daily basis, including accounting/finance, inventory/purchasing, and service/operations.
ECI’s on-premise ERP software is built on an old but solid platform for managing service industry businesses. Specifically the print industry.
The on-premise version runs fairly stable and is reliable.
Rebranding software updates as new products to charge you more. ECI’s business platform is to charge an exorbitant amount for software “updates” with very few updates happening. Our company has been using their system for 15+ years and have seen very few changes for the tens of thousands of dollars spent on annual update fees. They sell their software products in pieces with each add-on of the software having to be purchased and carrying its own annual update fee. When there is a major update to a piece of add-on software that you’ve already purchased, and have been paying annual update fees for years, they will rebrand the newer version of the add-on and make you pay for it all over again while increasing the annual update charges. Refer to E-info and E-info Enhanced, or Remote Tech and Mobile Tech. Those are both updated versions of an older product. Most software companies that are charging you monthly fees for updates will actually give you access to the newest version of the product you’ve been paying for. ECI does not. This is the case for their on-premise software.