An office equipment management system designed by ECi Software Solutions.
ECi e-automate is a scalable office management and ERP solution that can cater to businesses of various sizes. It functions effectively across different operational areas, including dispatch, accounts receivable, and accounts payable. The software’s user-friendly interface allows easy navigation between multiple windows, enabling efficient task management. Its inventory control and technician tracking features are also significant for businesses that require detailed monitoring of resources and personnel.
Although e-automate offers comprehensive functionalities, the software’s integration with third-party applications is limited. Customizations can be costly, which might be a constraint for some businesses seeking a personalized solution.
The key features of e-automate include:
ECI’s on-premise ERP software is built on an old but solid platform for managing service industry businesses. Specifically the print industry.
The on-premise version runs fairly stable and is reliable.
Rebranding software updates as new products to charge you more. ECI’s business platform is to charge an exorbitant amount for software “updates” with very few updates happening. Our company has been using their system for 15+ years and have seen very few changes for the tens of thousands of dollars spent on annual update fees. They sell their software products in pieces with each add-on of the software having to be purchased and carrying its own annual update fee. When there is a major update to a piece of add-on software that you’ve already purchased, and have been paying annual update fees for years, they will rebrand the newer version of the add-on and make you pay for it all over again while increasing the annual update charges. Refer to E-info and E-info Enhanced, or Remote Tech and Mobile Tech. Those are both updated versions of an older product. Most software companies that are charging you monthly fees for updates will actually give you access to the newest version of the product you’ve been paying for. ECI does not. This is the case for their on-premise software.