CloudTalk

A call center solution for modern companies

About CloudTalk

CloudTalk is a remote-ready business phone solution. This call center software lets businesses create virtual phone systems with ease. Whether you take hundreds of calls a day or only need a few certain calls at a time, CloudTalk can fully adapt to your needs and the size of your business.

Video Overview

Pricing

CloudTalk has 4 pricing plans. First is the Starter plan, available for $15 per user per month when billed annually. Next is the essential plan, which is $20 per user per month. this is followed by the Expert plan for $35 per user per month. Finally, there is a Custom plan. Request a quote today.

Features

  • Call queuing and Automated Call Distribution (ACD)
  • Call recording
  • Internal calls and extensions with phone number tags
  • Voicemail
  • Number porting
  • International, short, and toll-free numbers
  • Fax to email
  • SMS/Text messages
  • Personalized greetings & music
  • Conference calls
  • Call Masking
  • Intelligent call routing with skills-based routing
  • Call flow designer
  • Interactive Voice Response (IVR) menu
  • Preferred agent
  • Automatic outbound caller ID
  • Ring groups
  • Automated call redirection
  • Caller-based routing
  • VIP Queues
  • Click to Call
  • Call tagging and notes
  • Callback
  • Transfer
  • Ring on speakers
  • Real-time customer card
  • After call work (ACW)
  • Predictive dialer
  • Speech to text
  • Desktop notifications
  • Campaigns
  • Blacklist
  • Call statistics and monitoring
  • Agent reporting

Product Overview

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