Cloud-Based Field Service Management Solution
Manage your service business through one dashboard view.
Cloud-based and accessible anywhere and anytime, NextService will optimise your processes, delivering field service management and giving you peace of mind for complete, end-to-end service management.
With a single dashboard view, your business will be able to share all information across the business, achieving total transparency between all departments and view real-time information on KPIs.
NextService is available via the Internet, giving users remote access and total coordination of efforts. It will significantly reduce infrastructure and staff costs to your business and will also enable self-security, installation and back-ups managed in-house.
Easy and Visual Scheduling
Real time visual scheduling that’s flexible and completely customisable
Stress-free management with easy-to-use filtering, daily, fortnightly and monthly views, colour coding and visual categories for type and status of tasks provides clarity on team status. The easy-to-use drag-and-drop scheduling and re-scheduling allows for quick re-allocation to manage customer needs.
- Daily, fortnightly , monthly views
- Colour coding and visual categories for types and status of tasks
- Easy filtering for team management
- Real-time workforce management
- Easy-to-use drag-and-drop re-scheduling
An Integrated Mobile Solution
Smartphone, Tablet and Laptop solutions for 24/7 real time connectivity
With mobile access to this cloud-based system, all employees work in real-time with a clear current status of each job.
- Accessible anywhere, from any laptop, tablet or mobile device
- Gain access to you company resources, whether on-site or in the field
- Anytime access to the NetSuite customer portal
- Dispatchers open tasks to assignee via mobile app
- Users can accept jobs via their travel log, updating NextService on-the-go and recording travel hours
- Users can capture customer signatures on the mobile device upon job completion
End-to-End Parts Management
Complete project accountability from start to finish
With every process of stock management managed electronically, you can easily see where stock is located, what has been invoiced to customers and the employee responsible.
Full inventory management system with NetSuite, enables accountability for inventory.
- Users can check if parts are in stock and order directly from the field
- Automatic notification that parts have been shipped
- Engineer acknowledgement of receipt of parts
- Install/Return parts on every job
- Engineer dashboard view enables full accountability
- Warehouse inventory and available tools on-hand
- Reminders of open parts orders
Automated tasks for efficient planning, scheduling and administration
With automatic scheduling, allocation of jobs, reminders for cases, tasks and phone calls, you remove inefficient administration for more effective service management.
- Automated allocation of jobs to a region or Manager upon case creation
- Engineers can accept jobs while on location, and also order parts while on-site
- Automatic creation of tasks and reminders
- Automated scheduling of contracted Programmed Maintenance (PM) cases and tasks
- Automated scheduling of phone calls and reminders for non contracted Programmed Maintenance (PM) cases and tasks
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